Distributive data capture

• US 20080005318A1
• Filed: 09/29/2006
• Published: 01/03/2008
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Williams, Jamie Richard, Spohrer, Dan, Srinivasa, Vijay, Dong, Thomas
• Granted Patent: US 7,966,397 B2
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/752 adapting media to network capabilities
• CPC Class Codes: H04L 67/06 specially adapted for file transfer, e.g. file transfer protocol [FTP]
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Included are systems and methods for capturing screen data. At least one embodiment of a method includes receiving an indication of a communications session, wherein the communication session is associated with screen data and determining screen data to capture. Some embodiments include capturing data related to the screen data and uploading the captured data to a remote location.

Claims

1. A method for capturing screen data, comprising:

receiving an indication of a communications session, wherein the communication session is associated with screen data;

determining data to capture;

in response to determining data to capture, capturing at least a portion of the data; and

uploading the captured data to a remote location.

2. The method of claim 1, wherein the data to capture includes screen data.

3. The method of claim 2, wherein determining data to capture includes determining whether an application is active within an operating environment.

4. The method of claim 2, wherein capturing data related to the screen data includes capturing a file associated with the screen data.

5. The method of claim 1, further comprising determining whether to compress at least a portion of the captured data.

6. The method of claim 5, wherein determining whether to compress at least a portion of the captured data includes determining a data type associated with the captured data.

7. The method of claim 1, further comprising determining whether at least a portion of the captured data includes sensitive information.

8. The method of claim 7, further comprising, in response to determining that at least a portion of the captured data includes sensitive information, performing at least one of the following:

encrypting the sensitive data, removing the sensitive data, and blocking the sensitive data.

9. The method of claim 1, further comprising caching at least a portion of the screen data prior to uploading the captured screen data.

10. The method of claim 1, further comprising sending an upload request prior to uploading the captured data.

11. The method of claim 1, further comprising buffering at least a portion of the captured data in a rolling buffer.

12. A computer readable medium for capturing screen data, comprising:

receiving logic configured to receive an indication of a communications session, wherein the communication session is associated with screen data;

first determining logic configured to determine screen data to capture;

capturing logic configured to, in response to determining screen data to capture, capture data related to the screen data;

caching logic configured to buffer at least a portion of the captured data; and

uploading logic configured to upload at least a portion of the captured data to a remote location.

13. The computer readable medium of claim 12, wherein the determining logic is further configured to determine whether an application is active within an operating environment.

14. The computer readable medium of claim 12, wherein the capturing logic is further configured to capture a file associated with the screen data.

15. The computer readable medium of claim 12, further comprising compressing logic configured to determine whether to compress at least a portion of the captured data.

16. The method of claim 15, wherein the compressing logic is further configured to determine a data type associated with the captured data.

17. The computer readable medium of claim 12, further comprising second determining logic configured to determine whether at least a portion of the captured data includes sensitive information.

18. The computer readable medium of claim 17, further comprising performing logic configured to, in response to determining that at least a portion of the captured data includes sensitive information, perform at least one of the following:

encrypting the sensitive data, removing the sensitive data; and

blocking the sensitive data.

19. A system for capturing screen data, comprising:

a receiving component configured to receive an indication of a communications session, wherein the communication session is associated with screen data;

a first determining component configured to determine screen data to capture;

a capturing component configured to, in response to determining screen data to capture, capture data related to the screen data;

a requesting component configured to send an upload request; and

an uploading component configured to, in response to receiving a positive response to the upload request, upload the captured data to a remote location.

20. The system of claim 19, wherein the determining component is further configured to determine whether an application is active within an operating environment.

21. The system of claim 19, wherein the capturing component is further configured to capture a file associated with the screen data.

22. The system of claim 19, further comprising a compressing component configured to determine whether to compress at least a portion of the captured data.

23. The system of claim 22, wherein the compressing component is further configured to determine a data type associated with the captured data.

24. The system of claim 19, further comprising a second determining component configured to determine whether at least a portion of the captured data includes sensitive information.