Call Control Recording

• US 20080080482A1
• Filed: 12/07/2006
• Published: 04/03/2008
• Est. Priority Date: 09/29/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Calahan, Marc, Williams, Jamie Richard, Barnes, Robert John
• Granted Patent: US 8,199,886 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Included are embodiments for recording communications. At least one embodiment of a method includes receiving an invite message relating to a communication between a first communications device and a second communications device, extracting information associated with the communication, and tagging the extracted information from a header, the extracted information being associated with the communication.

Claims

1. A method for recording communications, comprising:

receiving a recording invitation message relating to a communication between a first communications device and a second communications device;

extracting a data packet associated with the communication;

tagging the extracted data packet, the extracted data packet being associated with the communication; and

recording the at least a portion of the communication.

2. The method of claim 1, further comprising receiving communication data associated with the communication, the communication data including the header.

3. The method of claim 2, wherein tagging the extracted information includes tagging information from the header.

4. The method of claim 1, further comprising receiving a message, the message indicating a recorder to begin recording of at least a portion of the communication.

5. The method of claim 1, wherein recording is performed in responsive to receiving the recording invitation.

6. The method of claim 1, further comprising receiving data associated with the communication, wherein the received data associated with the communication is a copy of data communicated between the first communications device and the second communications device.

7. The method of claim 1, further comprising receiving data associated with the communication, wherein the received data associated with the communication is received via a plurality of data packages.

8. The method of claim 1, further comprising recording at least a portion of the communication.

9. The method of claim 1, receiving a termination message for stopping recording of the communication.

10. The method of claim 9, in response to receiving the termination message, stopping recording of the communication.

11. The method of claim 1, further comprising filtering a header associated with the communication to determine a source of the communication.

12. The method of claim 1, further comprising filtering a header associated with the communication to facilitate mixing a first portion of the communication and a second portion of the communication.

13. The method of claim 1, further comprising receiving source data associated with the communication.

14. The method of claim 1, wherein tagging the extracted information includes tagging information from a payload.

15. A system for recording communications, comprising:

an invitation receiving component configured to receive a recording invitation message relating to a communication between a first communications device and a second communications device;

a source receiving component configured to receive source data associated with the communication;

an extracting component configured to extract information associated with the communication; and

a tagging component configured to tag the extracted information,

wherein the invite component, the source component, and the extracting component utilize Session Initiation Protocol (SIP).

16. The system of claim 15, further comprising a communication receiving component configured to receive communication data associated with the communication, the communication data including a header.

17. The system of claim 15, further comprising a start message receiving component configured to receive a start message, the start message indicating a recorder to begin recording of at least a portion of the communication.

18. The system of claim 15, further comprising a command start component configured to command a recorder to begin recording.

19. The system of claim 15, further comprising a recording component configured to record at least a portion of the communication.

20. The system of claim 15, further comprising means for recording at least a portion of the communication.

21. The system of claim 15, a termination receiving component configured to receive a termination message for stopping recording of the communication.

22. The system of claim 15, further comprising a command stop component configured to command a recorder to stop recording.

23. A computer readable medium for recording communications, comprising:

invitation receiving logic configured to receive a recording invitation message relating to a communication between a first communications device and a second communications device;

extracting logic configured to extract information associated with the communication; and

tagging logic configured to tag the extracted information from a header, the header being associated with the communication.

24. The computer readable medium of claim 23, further comprising communication receiving logic configured to receive communication data associated with the communication, the communication data including a header.

25. The computer readable medium of claim 23, further comprising start message receiving logic configured to receive a start message, the start message indicating a recorder to begin recording of at least a portion of the communication.

26. The computer readable medium of claim 23, further comprising command start logic configured to command a recorder to begin recording.

27. The computer readable medium of claim 23, further comprising recording logic configured to record at least a portion of the communication.

28. The computer readable medium of claim 23, termination receiving logic configured to receive a termination message for stopping recording of the communication.

29. The computer readable medium of claim 23, further comprising command stop logic configured to command a recorder to stop recording.