METHODS FOR UTILIZING USER EMOTIONAL STATE IN A BUSINESS PROCESS
First Claim
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1. A computer-implemented method comprising:
- receiving indications of the emotional states of users interacting with at least one part of at least one business process; and
identifying at least one problematic part of the at least one business process based on the received indication of the emotional states of the users.
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Abstract
Methods for receiving emotional state indications and identifying a business process problematic part or providing statistical data in correlation with corresponding business process parts or comparing interchangeable business process parts.
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Citations
16 Claims
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1. A computer-implemented method comprising:
- receiving indications of the emotional states of users interacting with at least one part of at least one business process; and
identifying at least one problematic part of the at least one business process based on the received indication of the emotional states of the users. - View Dependent Claims (2, 3, 4, 5)
- receiving indications of the emotional states of users interacting with at least one part of at least one business process; and
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6. A computer-implemented method comprising:
- receiving emotional states of users of at least one part of at least one business process;
generating statistical data based on the received emotional states; and
providing data based on the generated statistical data in correlation with corresponding business process parts of the at least one business process. - View Dependent Claims (7, 8, 9, 10, 11, 12)
- receiving emotional states of users of at least one part of at least one business process;
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13. A computer-implemented method comprising:
- receiving emotional states of users of at least two interchangeable parts of a business process;
generating statistical data based on the received emotional states; and
comparing the at least two interchangeable parts based on the generated statistical data. - View Dependent Claims (14, 15, 16)
- receiving emotional states of users of at least two interchangeable parts of a business process;
Specification