Receiving and Reporting Page-Specific User Feedback Concerning One or More Particular Web Pages of a Website

• US 20080209361A1
• Filed: 05/05/2008
• Published: 08/28/2008
• Est. Priority Date: 07/31/2002
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: OpinionLab Incorporated (Verint Systems Incorporated)
• Inventors: Nickerson, Rand B., Treschl, Mark A., Krebs, Mark D., Rudman, Jay S.
• Granted Patent: US 8,024,668 B2
• Time in Patent Office: Days
• US Class Current: 715/808
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method for receiving page-specific user feedback concerning a particular web page of a website includes using a comment icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user. In one embodiment, the method includes using software associated with the comment icon to automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website in response to the user selecting the comment icon, receive the comment window from the remote computer system, present the comment window to the user, and receive one or more or more page-specific open-ended comments concerning the page from the user provided using the comment window for reporting to a website owner. In another embodiment, the method includes using software associated with the icon and incorporated into a computer system of the user for purposes of research concerning one or more particular web pages to determine a page identifier of the page in response to the user accessing the page and receive the page-specific user feedback concerning the page from the user for reporting in association with the determined page identifier of the page to an entity sponsoring the research.

Claims

1. A system for receiving page-specific user feedback concerning a particular web page of a website, comprising:

a comment icon viewable on the particular web page and soliciting one or more page-specific open-ended comments concerning the particular web page from a user that has accessed the particular web page; and

software associated with the comment icon and operable to;

in response to the user selecting the comment icon, automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website, the comment window allowing the user to provide the one or more page-specific open-ended comments concerning the particular web page;

receive the comment window from the remote computer system;

present the comment window to the user; and

receive the one or more or more page-specific open-ended comments concerning the particular web page from the user for reporting to a website owner, the one or more page-specific open-ended comments concerning the particular web page being provided using the comment window.

2. The system of claim 1, further comprising an input icon viewable on the particular web page independent of input from the user subsequent to the user accessing the particular web page, the input icon soliciting page-specific feedback concerning the particular web page from the user independent of input from the user subsequent to the user accessing the particular web page, the input icon operable to receive user input indicating a desire to provide page-specific feedback concerning the particular web page, the user input causing the comment icon to become viewable on the particular web page.

3. The system of claim 1, wherein the software associated with the icon is incorporated into software of the particular web page and the user need not download software separate from the particular web page to provide the one or more page-specific open-ended comments concerning the particular web page.

4. The system of claim 1, wherein the comment window is customizable by the website owner without the website owner modifying the particular web page.

5. The system of claim 4, wherein the website owner may customize the comment window by specifying one or more of:

text in the comment window;

one or more images in the comment window; and

one or more colors in the comment window.

6. The system of claim 1, wherein the software associated with the icon is incorporated into a web browser of the user.

7. The system of claim 1, wherein the comment window is customizable by the website owner without the website owner modifying the web browser of the user.

8. The system of claim 1, wherein the comment window is particular to the particular web page of the website, the particular web page being one of a plurality of particular web pages of the website, the comment window for the particular web page being different from a comment window for at least one other particular web page of the website.

9. A method for receiving page-specific user feedback concerning a particular web page of a website, comprising:

using a comment icon viewable on the particular web page to solicit one or more page-specific open-ended comments concerning the particular web page from a user that has accessed the particular web page; and

using software associated with the comment icon to;

in response to the user selecting the comment icon, automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website, the comment window allowing the user to provide the one or more page-specific open-ended comments concerning the particular web page;

receive the comment window from the remote computer system;

present the comment window to the user; and

receive the one or more or more page-specific open-ended comments concerning the particular web page from the user for reporting to a website owner, the one or more page-specific open-ended comments concerning the particular web page being provided using the comment window.

10. The method of claim 9, further comprising using an input icon viewable on the particular web page independent of input from the user subsequent to the user accessing the particular web page to solicit page-specific feedback concerning the particular web page from the user independent of input from the user subsequent to the user accessing the particular web page, the input icon operable to receive user input indicating a desire to provide page-specific feedback concerning the particular web page, the user input causing the comment icon to become viewable on the particular web page.

11. The method of claim 9, wherein the software associated with the icon is incorporated into software of the particular web page and the user need not download software separate from the particular web page to provide the one or more page-specific open-ended comments concerning the particular web page.

12. The method of claim 9, wherein the comment window is customizable by the website owner without the website owner modifying the particular web page.

13. The method of claim 12, wherein the website owner may customize the comment window by specifying one or more of:

text in the comment window;

one or more images in the comment window; and

one or more colors in the comment window.

14. The method of claim 9, wherein the software associated with the icon is incorporated into a web browser of the user.

15. The method of claim 9, wherein the comment window is customizable by the website owner without the website owner modifying the web browser of the user.

16. The method of claim 9, wherein the comment window is particular to the particular web page of the website, the particular web page being one of a plurality of particular web pages of the website, the comment window for the particular web page being different from a comment window for at least one other particular web page of the website.

17. A system for receiving page-specific user feedback concerning a particular web page of a website, comprising:

means for soliciting one or more page-specific open-ended comments concerning the particular web page from a user that has accessed the particular web page; and

means for;

in response to the user selecting the comment icon, automatically communicating a request for a comment window to a remote computer system that is separate from a computer system hosting the website, the comment window allowing the user to provide the one or more page-specific open-ended comments concerning the particular web page;

receiving the comment window from the remote computer system;

presenting the comment window to the user; and

receiving the one or more or more page-specific open-ended comments concerning the particular web page from the user for reporting to a website owner, the one or more page-specific open-ended comments concerning the particular web page being provided using the comment window.