JUST-IN-TIME TRAINING OF DEPLOYED SKILL SUPPORT PERSONNEL VIA CELL PHONE MULTIMEDIA
First Claim
1. A method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:
- receiving a phone call from a communication device associated with the user;
determining a phone number associated with the user based on information received in connection with the phone call;
using the phone number to identify a service provider associated with the user communication device;
transmitting a plurality of test messages to the user communication device, each test message having a different format;
receiving a reply from the user communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format.
1 Assignment
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Accused Products
Abstract
A content delivery system, such as a Just in Time Training (JITT) system which allows the broadcast of multimedia messages to recipients or users. The JITT system identifies the multimedia capabilities as well as the capabilities of the service provider and recipient device for each user and uses this profile information to determine an appropriate messaging format to use to send the message to each user. User involvement is used to determine the functionality and content type delivery for each user mobile device. This profiling may be performed in any of a number of different ways, including smart echo, caller-ID initiated (CIDI) and SMS initiated (SMSI) profiling. In smart echo profiling, the user sends the JITT system a multimedia sample from the mobile device, and the JITT system then sends messages and content to the mobile devise using the same format. In CIDI profiling, the JITT system sends test messages in different formats to the phone number of the device, and the user replies to the message having the best audiovisual experience. The system then uses the format associated with the reply message for further communications with the user. SMSI profiling is similar to CIDI profiling, except that the user sends an SMS instead of making a call. Users with multimedia recording devices, such as camera phones, can also upload multimedia through this system for subsequent broadcast. Users with data recording devices, such as toxic gas sensors, can also upload data through this system for subsequent conversion to multimedia and broadcast.
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Citations
26 Claims
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1. A method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:
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receiving a phone call from a communication device associated with the user; determining a phone number associated with the user based on information received in connection with the phone call; using the phone number to identify a service provider associated with the user communication device; transmitting a plurality of test messages to the user communication device, each test message having a different format; receiving a reply from the user communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 16)
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8. A method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:
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receiving an SMS message from a communication device associated with the user, the SMS message including information corresponding to a phone number of the user; determining a phone number associated with the user based on information received in connection with the phone call; using the phone number to identify a service provider associated with the user communication device; transmitting a plurality of test messages to the user communication device, each test message having a different format; receiving a reply from the user communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:
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receiving a registration request from a communication device associated with a user, the registration request including an attachment; determining whether the attachment is of a first type of format, and if so, then associating the first type of format with the user when subsequently transmitting content to the user; otherwise, determining whether the attachment is of a second type of format, and if so, then associating the second type of format with the user when subsequently transmitting content to the user; otherwise, associating a third type of format with the user to allow content to be received by the user; using at least one of the first and second format types to transmit content information to the user when either of the determining steps determines that the attachment is of one of the first and second format types. - View Dependent Claims (17)
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18. A method of transmitting just in time training information to a plurality of support personnel each having a respective mobile communication device, using a predetermined content delivery format, the method comprising the following steps:
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receiving a communication from a communication device associated with each support person; determining a phone number associated with each support person based on information received in connection with the phone call; using the phone number to identify a service provider associated with the support person communication device; transmitting a plurality of test messages to each support person communication device, each test message having a different format; receiving a reply from the support person communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format.
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19. A method of transmitting just in time training information to a plurality of support personnel each having a respective mobile communication device, using a predetermined content delivery format, the method comprising the following steps:
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receiving a registration request from a respective communication device associated with each support person, the registration request including an attachment; for each registration request; determining whether the attachment is of a first type of format, and if so, then associating the first type of format with the respective support person when subsequently transmitting content to the support person; otherwise, determining whether the attachment is of a second type of format, and if so, then associating the second type of format with the support person when subsequently transmitting content to the support person; otherwise, associating a third type of format with the support person to allow content to be received by the support person; using at least one of the first and second format types to transmit content information to the support person when either of the determining steps determines that the attachment is of one of the first and second format types.
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20. A computer readable medium encoded with processing instructions for performing a method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:
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receiving a phone call from a communication device associated with the user; determining a phone number associated with the user based on information received in connection with the phone call; using the phone number to identify a service provider associated with the user communication device; transmitting a plurality of test messages to the user communication device, each test message having a different format; receiving a reply from the user communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format.
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21. A computer readable medium encoded with processing instructions for performing a method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:
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receiving an SMS message from a communication device associated with the user, the SMS message including information corresponding to a phone number of the user; determining a phone number associated with the user based on information received in connection with the phone call; using the phone number to identify a service provider associated with the user communication device; transmitting a plurality of test messages to the user communication device, each test message having a different format; receiving a reply from the user communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format.
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22. A computer readable medium encoded with processing instructions for performing a method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:
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receiving a registration request from a communication device associated with a user, the registration request including an attachment; determining whether the attachment is of a first type of format, and if so, then associating the first type of format with the user when subsequently transmitting content to the user; otherwise, determining whether the attachment is of a second type of format, and if so, then associating the second type of format with the user when subsequently transmitting content to the user; otherwise, associating a third type of format with the user to allow content to be received by the user; using at least one of the first and second format types to transmit content information to the user when either of the determining steps determines that the attachment is of one of the first and second format types.
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23. A computer readable medium encoded with processing instructions for performing a method of transmitting just in time training information to a plurality of support personnel each having a respective mobile communication device, using a predetermined content delivery format, the method comprising the following steps:
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receiving a communication from a communication device associated with each support person; determining a phone number associated with each support person based on information received in connection with the phone call; using the phone number to identify a service provider associated with the support person communication device; transmitting a plurality of test messages to each support person communication device, each test message having a different format; receiving a reply from the support person communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format.
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24. A computer readable medium encoded with processing instructions for performing a method of transmitting just in time training information to a plurality of support personnel each having a respective mobile communication device, using a predetermined content delivery format, the method comprising the following steps:
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receiving a registration request from a respective communication device associated with each support person, the registration request including an attachment; for each registration request; determining whether the attachment is of a first type of format, and if so, then associating the first type of format with the respective support person when subsequently transmitting content to the support person; otherwise, determining whether the attachment is of a second type of format, and if so, then associating the second type of format with the support person when subsequently transmitting content to the support person; otherwise, associating a third type of format with the support person to allow content to be received by the support person; using at least one of the first and second format types to transmit content information to the support person when either of the determining steps determines that the attachment is of one of the first and second format types.
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25. A system for transmitting content information to a user using a predetermined content delivery format, the system comprising:
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a microprocessor; a program memory device containing instructions for causing the microprocessor to perform the following steps; receiving a phone call from a communication device associated with the user; determining a phone number associated with the user based on information received in connection with the phone call; using the phone number to identify a service provider associated with the user communication device; transmitting a plurality of test messages to the user communication device, each test message having a different format; receiving a reply from the user communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format.
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26. A computer readable medium encoded with processing instructions for performing a method of receiving multimedia and data from a plurality of registered users each having a respective mobile communication device, the method comprising the following steps:
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receiving a registration request from a respective communication device associated with each user, the registration request including an attachment; for each registration request; determining whether the attachment is of a first type of format, and if so, then associating the first type of format with the respective support person when subsequently transmitting content to the support person; otherwise, determining whether the attachment is of a second type of format, and if so, then associating the second type of format with the support person when subsequently transmitting content to the support person; otherwise, associating a third type of format with the support person to allow content to be received by the support person; using at least one of the first and second format types to transmit content information to the support person when either of the determining steps determines that the attachment is of one of the first and second format types.
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Specification