Lead distribution and tracking with integrated corporate data usage and reporting capabilities with message templating
First Claim
1. A system for facilitating access by a user of a vehicle dealership to messages related to a lead for a vehicle from a customer, the lead having a unique identifier, customer information of the customer including contact information, and requested vehicle information, the system comprising:
- a storage containing a plurality of data suitable for including in a response message to the customer;
a data search module configured for searching the storage to identify response data from the plurality of data based on at least one of the customer information or the vehicle information;
a messaging center module configured for receiving a customer message associated with the lead via the unique identifier; and
a template library configured for providing access to a plurality of message templates, the message template;
for use with the response data through data population of corresponding template fields in generation of a response message to the received customer message, the response message being associated with the unique identifier.
3 Assignments
0 Petitions
Accused Products
Abstract
A system for facilitating access by a user of a vehicle dealership to messages related to a lead for a vehicle from a customer, the lead having a unique identifier, customer information of the customer including contact information, and requested vehicle information, the system comprising: a storage containing a plurality of data suitable for including in a response message to the customer; a data search module configured for searching the storage to identify response data from the plurality of data based on at least one of the customer information or the vehicle information; a messaging center module configured for receiving a customer message associated with the lead via the unique identifier; and a template library configured for providing access to a plurality of message templates, the message templates for use with the response data through data population of corresponding template fields in generation of a response message to the received customer message, the response message being associated with the unique identifier.
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Citations
22 Claims
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1. A system for facilitating access by a user of a vehicle dealership to messages related to a lead for a vehicle from a customer, the lead having a unique identifier, customer information of the customer including contact information, and requested vehicle information, the system comprising:
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a storage containing a plurality of data suitable for including in a response message to the customer; a data search module configured for searching the storage to identify response data from the plurality of data based on at least one of the customer information or the vehicle information; a messaging center module configured for receiving a customer message associated with the lead via the unique identifier; and a template library configured for providing access to a plurality of message templates, the message template;
for use with the response data through data population of corresponding template fields in generation of a response message to the received customer message, the response message being associated with the unique identifier. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for facilitating access by a user of a vehicle dealership to messages related to a lead for a vehicle from a customer, the lead having a unique identifier, customer information of the customer including contact information, and requested vehicle information, the method comprising the acts of:
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accessing a plurality of data suitable for including in a response message to the customer; searching the plurality of data to identify response data based on at least one of the customer information or the vehicle information; receiving a customer message associated with the lead via the unique identifier; and providing access to a plurality of message templates, the message templates for use with the response data through data population of corresponding template fields in generation of a response message to the received customer message, the response message being associated with the unique identifier. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification