Personal greeting/information/advertising system and method
First Claim
1. A method for providing a personalized greeting and information to a particular guest, said system including a processor, input device/output device, a database, an operating memory, a personalized greeting and information procedure, said method comprising:
- Storing the personalized greeting and information for the particular guest in said database;
receiving the personalized greeting and information for the particular guest via said input/output devices;
deleting said personalized greeting and information stored in the database concerning said guest;
adding more information to said personalized greeting;
generating said greeting and information that is chosen by said guest; and
communicating said greeting and information to said guest.
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Abstract
A method and system is disclosed for providing a particular greeting (35), preferred customized advertisement (39) and preferred customized message (37) that is personalized to a particular hotel/resort guest. The greeting (35), advertisement (37) and message (39) are delivered via a service terminal unit (50) located inside a guest room. An introduction message including a personalized greeting (35) for the particular guest at a particular period and addressing the guest by their name plays first via the service terminal unit (50) located in the guest room. After the introduction, messages (39), and personalized information containing advertisements (37) including activities, sites, special events, and services that are customized and preferred by the particular hotel/resort guest play via the service terminal unit (50).
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Citations
22 Claims
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1. A method for providing a personalized greeting and information to a particular guest, said system including a processor, input device/output device, a database, an operating memory, a personalized greeting and information procedure, said method comprising:
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Storing the personalized greeting and information for the particular guest in said database; receiving the personalized greeting and information for the particular guest via said input/output devices; deleting said personalized greeting and information stored in the database concerning said guest; adding more information to said personalized greeting; generating said greeting and information that is chosen by said guest; and communicating said greeting and information to said guest. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. An apparatus for providing a personalized greeting and information to a particular guest for a transaction comprising:
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a processor, input device/output device and an operating memory; a database for containing the personalized greeting and information for the particular guest; a means for receiving the personalized greeting and information for the particular guest at a particular place and a particular time; and
,a personalized greeting and information procedure stored in said operating memory and operative to configure said processor to (a) process the greeting and information of the particular guest, (b) alter the greeting and ion stored said database concerning said guest;
information of the particular guest, (c) generate a plurality of greeting and information data personalized for the particular guest and (d) to communicate the greeting and information data to the particular guest.
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Specification