Behavior Modification with Intermittent Reward
First Claim
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1. A computer-implemented method for obtaining a desired behavior from a user, the method performed by one or more processors and comprising:
- storing in a memory a behavior adherence history for the user;
calculating a behavior adherence rate from the behavior adherence history;
determining whether a reward should be provided;
if a reward is to be provided, determining a reward value, wherein the value of the reward is inversely correlated with the behavior adherence rate; and
providing the user with a reward report indicating whether a reward is to be awarded and if so, the reward value.
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Abstract
The invention relates to simple yet effective methods, referred to herein as Dynamic Intermittent Reward or Reinforcement (DIR), and systems, to increase the frequency of a desired behavior in a user, and optimize cost-effectiveness of a reward system. A principal benefit of the new methods is the ability to provide tailored intermittent rewards for one or more users over time. The invention further relates to other methods, referred to herein as Tabular Intermittent Reward or Reinforcement (TIR), and systems, to administer intermittent rewards without an element of chance.
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Citations
20 Claims
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1. A computer-implemented method for obtaining a desired behavior from a user, the method performed by one or more processors and comprising:
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storing in a memory a behavior adherence history for the user; calculating a behavior adherence rate from the behavior adherence history; determining whether a reward should be provided; if a reward is to be provided, determining a reward value, wherein the value of the reward is inversely correlated with the behavior adherence rate; and providing the user with a reward report indicating whether a reward is to be awarded and if so, the reward value. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for obtaining a desired behavior from a user, comprising a contact center comprising:
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a communications port, a processor, a memory, and an electronic apparatus readable medium encoded with a program that when executed by the processor causes the processor to; identify the user via a communications network; receive a user report of a user'"'"'s behavior via the communications network; determine and store in the memory a behavior adherence history for the user based on the user report; calculate a behavior adherence rate from the behavior adherence history; determine whether a reward should be provided;
if a reward is to be provided, determine a reward value, wherein the value of the reward is inversely correlated with the behavior adherence rate; andprovide the user with a reward report indicating whether a reward is to be awarded and if so, the reward value. - View Dependent Claims (9, 10, 11, 12)
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13. A computer-implemented method for obtaining a desired behavior from a user, the method performed by one or more processors and comprising:
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generating and storing in a memory a plurality of predetermined reward values, wherein each predetermined reward value is associated with a particular parameter, set of parameters, or range of parameters; determining, for a specific instance of the behavior, the current parameter; retrieving the reward value associated with the current parameter; and reporting whether a reward will be provided, and if so, the value of the reward. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification