Electronic Vehicle Repair Management (eVRM)
First Claim
1. A method for automated processing of vehicle damage data related to a damaged vehicle, the method comprising:
- receiving damage data at a vehicle repair processor (VRP) from a user mobile device (UMD) at a damaged vehicle location;
generating a repair decision with the VRP from the damage data, the repair decision reflecting a likelihood assessment of whether the damaged vehicle is likely to be commercially repairable; and
determining a destination for the damaged vehicle based on the repair decision.
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Accused Products
Abstract
Automated processing of damage data related to a damaged vehicle is described. Damaged vehicle data including vehicle location data is received at a vehicle repair processor (VRP) from a user mobile device (UMD), either at the time of an accident or when a vehicle is disabled. The vehicle data may be augmented by data directly from the damaged vehicle by telematics processing. A repair decision is generated by the VRP based on the damage data which reflects whether or not to treat the damaged vehicle as likely to be commercially repairable. From the repair decision, a vehicle destination is determined by the VRP for delivery of the damaged vehicle, and the vehicle destination is communicated to the UMD.
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Citations
42 Claims
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1. A method for automated processing of vehicle damage data related to a damaged vehicle, the method comprising:
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receiving damage data at a vehicle repair processor (VRP) from a user mobile device (UMD) at a damaged vehicle location; generating a repair decision with the VRP from the damage data, the repair decision reflecting a likelihood assessment of whether the damaged vehicle is likely to be commercially repairable; and determining a destination for the damaged vehicle based on the repair decision. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for automated processing of damage data related to a damaged vehicle, the method comprising:
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communicating damage data from a user mobile device (UMD) at a damaged vehicle location to a vehicle repair processor (VRP); and receiving a vehicle destination at the UMD from the VRP for delivery of the damaged vehicle based on a repair decision generated by the VRP from the damage data reflecting a likelihood assessment of whether the damaged vehicle is likely to be commercially repairable. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. An automated system for processing of damage data related to a damaged vehicle, the system comprising:
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a vehicle repair processing (VRP) system including an automated dialog system for processing the damage data related to the damaged vehicle; a user mobile device (UMD) for interfacing a remote user at the location of the damaged vehicle with the VRP based on one or more presentation interfaces; wherein the VRP; i. obtains the damaged vehicle data from the user via the UMD; ii. communicates a repair decision from the VRP system to the UMD based on the damage data and reflecting a likelihood assessment of whether the damaged vehicle is likely to be commercially repairable; and iii. communicates to the UMD a vehicle destination for delivery of the damaged vehicle. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. A computer program product in a computer readable storage medium for automated processing by a computer of damage data related to a damaged vehicle, the product comprising:
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program code for receiving damage data at a vehicle repair processor (VRP) from a user mobile device (UMD) at a damaged vehicle location; program code for generating a repair decision with the VRP from the damage data, the repair decision reflecting a likelihood assessment of whether the damaged vehicle is likely to be commercially repairable; and program code for determining a vehicle destination based on the repair decision. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40, 41, 42)
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Specification