PROGRESSIVE CATEGORATION AND TREATMENT OF REFUND ABUSERS
First Claim
Patent Images
1. A method of performing on-line transactions, comprising:
- receiving information about a refund request from a user for a purchase made by the user;
categorizing the user into one of a plurality of refund abuse categories based on the information;
applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized; and
refunding the purchase if conditions of the processing are met.
2 Assignments
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Accused Products
Abstract
Various methods and systems are provided to manage on-line transactions by categorizing users who request refunds of purchases (e.g., digital goods) and requiring certain conditions to be met before a refund is issued or processed. The conditions change for different categories of users. In one embodiment, a refund process is made progressively harder or burdensome as users are categorized in worsening refund abuse categories.
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Citations
28 Claims
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1. A method of performing on-line transactions, comprising:
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receiving information about a refund request from a user for a purchase made by the user; categorizing the user into one of a plurality of refund abuse categories based on the information; applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized; and refunding the purchase if conditions of the processing are met. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A machine-readable medium comprising a plurality of machine-readable instructions which when executed by one or more processors of a server are adapted to cause the server to perform a method comprising:
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receiving information about a refund request from a user for a purchase made by the user; categorizing the user into one of a plurality of refund abuse categories based on the information; applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized; and refunding the purchase if conditions of the processing are met. - View Dependent Claims (18, 19, 20, 21)
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22. A refund management system comprising:
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means for receiving information about a refund request from a user for a purchase made by the user; means for categorizing the user into one of a plurality of refund abuse categories based on the information; means for applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized; and means for refunding the purchase if conditions of the processing are met. - View Dependent Claims (23, 24, 25, 26, 27, 28)
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Specification