System and Method for Service Management
First Claim
Patent Images
1. A system for administering a service management plan, comprising:
- a server, including at least one processor operably coupled to at least one memory, the server operably coupleable to an electronic communications medium;
wherein the at least one memory stores data representing a service management goal;
wherein the at least one memory stores data representing a message for a client or service provider, the message designed to affect the client'"'"'s behavior or the service provider'"'"'s behavior with respect to the service management goal; and
wherein the at least one memory stores data representing a schedule, the schedule including at least one time for using the at least one processor and the at least one memory to retrieve and present the message to the client via an electronic communications medium.
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Abstract
In one aspect, a method for managing a health care plan is disclosed. The method may include accepting input characterizing a service management objective; accepting input representing a message for a client; and affecting the client'"'"'s behavior with respect to the service management objective by presenting by electronic communication the message to the client according to a schedule.
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Citations
20 Claims
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1. A system for administering a service management plan, comprising:
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a server, including at least one processor operably coupled to at least one memory, the server operably coupleable to an electronic communications medium; wherein the at least one memory stores data representing a service management goal; wherein the at least one memory stores data representing a message for a client or service provider, the message designed to affect the client'"'"'s behavior or the service provider'"'"'s behavior with respect to the service management goal; and wherein the at least one memory stores data representing a schedule, the schedule including at least one time for using the at least one processor and the at least one memory to retrieve and present the message to the client via an electronic communications medium. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for administering a service management plan, comprising:
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accepting input characterizing a service management objective; accepting input representing a message for a client; and affecting the client'"'"'s behavior with respect to the service management objective by presenting by electronic communication the message to the client according to a schedule. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A machine-readable medium that provides instructions, which when executed by a machine, cause said machine to perform operations comprising:
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accepting input characterizing a service management objective; accepting input representing a message for a client; and affecting the client'"'"'s behavior with respect to the service management objective by presenting by electronic communication the message to the client according to a schedule.
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Specification