AUTOMATIC EXTRACTION OF INFORMATION FROM ONGOING VOICE COMMUNICATION SYSTEM AND METHODS
First Claim
1. A method for automatic extraction of information from ongoing voice communications, comprising the steps of:
- receiving at an electronic processor a signal indicating that a portion of an ongoing communication is to be recorded;
recording said portion of said ongoing communication in response to said signal;
analyzing said portion of said recorded communication to identify information suitable for storage in an address directory of a participant of said communication maintained in an electronic storage medium; and
sending said identified information to said address directory.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and methods are provided for automatically extracting information from ongoing voice communications. A signal is received at an electronic processor indicating that a portion of an ongoing communication is to be recorded. As a result of that signal, the ongoing communication is recorded and then analyzed to identify information suitable for storage in an address directory of a participant to the communication maintained in an electronic storage medium. Thereafter, the extracted information is sent to that address directory for storage there. In the alternative, when the extracted information is a telephone number, a call based upon that number may be placed automatically and connected into the ongoing communication.
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Citations
24 Claims
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1. A method for automatic extraction of information from ongoing voice communications, comprising the steps of:
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receiving at an electronic processor a signal indicating that a portion of an ongoing communication is to be recorded; recording said portion of said ongoing communication in response to said signal; analyzing said portion of said recorded communication to identify information suitable for storage in an address directory of a participant of said communication maintained in an electronic storage medium; and sending said identified information to said address directory. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. The method of clam 1, wherein said identified information is stored in said address directory.
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19. The method of clam 1, wherein said identified information is used to update said address directory.
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20. The method of clam 1, wherein said recorded portion is stored in said address directory.
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21. A method for automatic extraction of information from ongoing voice communications, comprising the steps of:
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receiving at an electronic processor a signal indicating that a portion of an ongoing communication is to be recorded; recording said portion of said ongoing communication in response to said signal; analyzing said portion of said recorded communication to identify a telephone number; causing said telephone number to be called; and causing the resultant connection to be coupled into said ongoing communication. - View Dependent Claims (22)
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23. A system for automatic extraction of information from ongoing voice communications, the system comprising:
an electronic processor connected to a communication system, said processor programmed to; recognize a signal indicating that a portion of an ongoing communication is to be recorded; record said portion of said ongoing communication in response to said signal; analyze said portion of said recorded communication to identify information suitable for storage in an address directory of a participant of said ongoing communication maintained in an electronic storage medium; and send said identified information to said address directory.
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24. A computer-readable storage medium comprising instructions that, when executed in a system, causes the system to perform a method of automatic extraction of information from ongoing voice communications, the method comprising the steps of:
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receiving at an electronic processor a signal indicating that a portion of an ongoing communication is to be recorded; recording said portion of said ongoing communication in response to said signal; analyzing said portion of said recorded communication to identify information suitable for storage in an address directory of a participant of said ongoing communication maintained in an electronic storage medium; and sending said identified information to said address directory.
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Specification