AUTOMATIC EXTRACTION OF INFORMATION FROM ONGOING VOICE COMMUNICATION SYSTEM AND METHODS

• US 20110228913A1
• Filed: 03/16/2010
• Published: 09/22/2011
• Est. Priority Date: 03/16/2010
• Status: Abandoned Application

• Current Assignee: Telcordia Technologies Incorporated (Telefonaktiebolaget LM Ericsson)
• Original Assignee: Telcordia Technologies Incorporated (Telefonaktiebolaget LM Ericsson)
• Inventors: Cochinwala, Munir, Wullert, John R. II, Drobot, Adam, Jain, Ashish
• Application Number:
  US12/724,611
• Publication Number:
  US 20110228913A1
• Time in Patent Office: Days
• US Class Current: 379/85
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2250/68 with means for recording information, e.g. telephone number during a conversation recording of telephone conversations H04M1/656
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A system and methods are provided for automatically extracting information from ongoing voice communications. A signal is received at an electronic processor indicating that a portion of an ongoing communication is to be recorded. As a result of that signal, the ongoing communication is recorded and then analyzed to identify information suitable for storage in an address directory of a participant to the communication maintained in an electronic storage medium. Thereafter, the extracted information is sent to that address directory for storage there. In the alternative, when the extracted information is a telephone number, a call based upon that number may be placed automatically and connected into the ongoing communication.

Claims

1. A method for automatic extraction of information from ongoing voice communications, comprising the steps of:

receiving at an electronic processor a signal indicating that a portion of an ongoing communication is to be recorded;

recording said portion of said ongoing communication in response to said signal;

analyzing said portion of said recorded communication to identify information suitable for storage in an address directory of a participant of said communication maintained in an electronic storage medium; and

sending said identified information to said address directory.

2. The method of claim 1, further including the step of generating said signal indicating that said portion of said ongoing communication is to be recorded, said signal comprising at least one of a touch tone signal and a phrase that is identifiable by a voice/DTMF monitoring function.

3. The method of claim 2, further including the step of generating said signal indicating that said portion of said ongoing communication is to be recorded by manual intervention of a participant in said ongoing communication.

4. The method of claim 2, further including the step of generating said signal indicating that said portion of said ongoing communication is to be recorded by automatic determination that information suitable for storage in an address directory is likely to follow.

5. The method of claim 1, wherein said step of recording lasts for a predetermined time period.

6. The method of claim 1, wherein said step of recording lasts for a time period until said processor is instructed by a participant of said ongoing communication to stop.

7. The method of claim 1, wherein said step of recording lasts for a time period until detection of information suitable for storage in said address directory.

8. The method of claim 1, wherein said step of recording lasts for a time period until a pause in said ongoing communication is detected after detection of information suitable for storage in said address directory.

9. The method of claim 1, wherein said step of recording lasts until a pause in said ongoing communication is detected.

10. The method of claim 1, wherein said step of recording lasts until detection of a change in speaker in said ongoing communication.

11. The method of claim 1, wherein said step of analyzing includes identifying likely telephone numbers.

12. The method of claim 1, wherein said step of analyzing includes identifying likely e-mail addresses.

13. The method of claim 1, wherein said step of analyzing includes identifying likely first name and last name combinations.

14. The method of claim 1, wherein said step of analyzing includes identifying likely postal address information, such as house number, street name, city and/or state.

15. The method of claim 1, wherein said step of analyzing includes initiating interactive communications with a participant in said ongoing communication.

16. The method of claim 1, wherein said step of analyzing is conducted during said ongoing communication.

17. The method of claim 1, wherein said step of analyzing is conducted after termination of said ongoing communication.

18. The method of clam 1, wherein said identified information is stored in said address directory.

19. The method of clam 1, wherein said identified information is used to update said address directory.

20. The method of clam 1, wherein said recorded portion is stored in said address directory.

21. A method for automatic extraction of information from ongoing voice communications, comprising the steps of:

receiving at an electronic processor a signal indicating that a portion of an ongoing communication is to be recorded;

recording said portion of said ongoing communication in response to said signal;

analyzing said portion of said recorded communication to identify a telephone number;

causing said telephone number to be called; and

causing the resultant connection to be coupled into said ongoing communication.

22. The method of claim 21, further including the step of sending said telephone number to an address directory of a participant of said ongoing communication maintained in an electronic storage medium for storage therein.

23. A system for automatic extraction of information from ongoing voice communications, the system comprising:

an electronic processor connected to a communication system, said processor programmed to;

recognize a signal indicating that a portion of an ongoing communication is to be recorded;

record said portion of said ongoing communication in response to said signal;

analyze said portion of said recorded communication to identify information suitable for storage in an address directory of a participant of said ongoing communication maintained in an electronic storage medium; and

send said identified information to said address directory.

24. A computer-readable storage medium comprising instructions that, when executed in a system, causes the system to perform a method of automatic extraction of information from ongoing voice communications, the method comprising the steps of:

receiving at an electronic processor a signal indicating that a portion of an ongoing communication is to be recorded;

recording said portion of said ongoing communication in response to said signal;

analyzing said portion of said recorded communication to identify information suitable for storage in an address directory of a participant of said ongoing communication maintained in an electronic storage medium; and

sending said identified information to said address directory.