Integration of Different Mobile Device Types with a Business Infrastructure

• US 20110246612A1
• Filed: 03/31/2010
• Published: 10/06/2011
• Est. Priority Date: 03/31/2010
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Buchhop, Peter K., Fyk, Anne Bradford, Sitar, Krsto
• Granted Patent: US 8,433,775 B2
• Time in Patent Office: Days
• US Class Current: 709/218
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/325 using wireless networks
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 65/40 Support for services or applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/303 Terminal profiles

Abstract

A mobile implementation channel enables secure mobile customer alerts, content delivery, event and location awareness and context integration that can be leveraged across multiple lines of business using basic interfaces. The mobile implementation channel enables secure reach to many mobile device types, abstracts away delivery peculiarities, and provides logging and security support when necessary taking into account who the individual is, where they are, and what they may be doing. A business infrastructure that is associated with a workflow generates a request to a computer system that subsequently maps the user identification to a device type from a plurality of device types and directs the request to a device based on the device type. The request may include content that may be formatted in accordance with the device type and that may be pushed to a device at a desired time or frequency.

Claims

1. A computer-assisted method comprising:

receiving, by a computer system, a request to a user generated by a workflow that is performed through a business infrastructure, wherein the request includes a user identification;

mapping, by the computer system, the user identification to a device type from a plurality of device types; and

directing, by the computer system, the request through a mobile communication channel type to a device of the user based on the device type.

2. The method of claim 1, further comprising;

obtaining, by the computer system, a response from the device that is responsive to the request;

directing the response to the workflow.

3. The method of claim 1, further comprising:

mapping the user identification to an additional device type, wherein the additional device type is different from the device type; and

additionally directing the request to an additional device of the user based on the additional device type.

4. The method of claim 1, further comprising:

obtaining the device type from a device registration when the device registers.

5. The method of claim 1, wherein the directing is through a wireless gateway that supports the device type, wherein different wireless gateways support different device types.

6. The method of claim 1, wherein the request comprises a message component indicative of a request type.

7. The method of claim 6, wherein the request further comprises document content.

8. The method of claim 6, wherein the request type comprises a location request, the method further comprising:

obtaining location information from the device that is indicative of a location of the device.

9. The method of claim 1, wherein the request includes pushed content, the method further comprising:

formatting the pushed content to a format compatible to the device type, wherein different device types support different formats.

10. The method of claim 1, wherein the request includes pushed content, the method further comprising:

pushing content to the device based on a desired frequency.

11. The method of claim 1, wherein the request includes pushed content, the method further comprising:

pushing the content to the device at a desired time.

12. A computer-readable storage medium storing computer-executable instructions that, when executed, cause a processor to perform a method comprising:

receiving a request to a user from a business infrastructure, wherein the request includes a user identification;

mapping the user identification to a device type from a plurality of device types; and

directing the request to a device of the user based on a user context and device type; and

responsive to the request, directing a response to the business infrastructure.

13. The computer-readable medium of claim 12, said method further comprising:

mapping the user identification to an additional device type, wherein the additional device type is different from the device type; and

additionally directing the request to an additional device of the user based on the additional device type.

14. The computer-readable medium of claim 12, said method further comprising:

obtaining registration information from the device that includes the device type.

15. The computer-readable medium of claim 12, wherein the request includes pushed content, said method further comprising:

formatting the pushed content to a format compatible to the device type, wherein different device types support different formats.

16. The computer-readable medium of claim 12, said method further comprising:

pushing content to the device based on a desired frequency.

17. The computer-readable medium of claim 12, said method further comprising:

pushing the content to the device at a desired time.

18. The computer-readable medium of claim 12, said method further comprising:

when the request is indicative of a location request, obtaining location information from the device; and

forwarding the location information in the response to an originator of the request.

19. An apparatus comprising:

at least one memory; and

at least one processor coupled to the at least one memory and configured to perform, based on instructions stored in the at least one memory;

receiving a request generated from a business infrastructure to a user, wherein the request includes a user identification;

mapping the user identification to a device type from a plurality of device types;

directing the request to a device of the user based on the device type;

obtaining a response from the device that is responsive to the request; and

directing the response to the business infrastructure.

20. The apparatus of claim 19, wherein the at least one processor is further configured to perform:

mapping the user identification to an additional device type, wherein the additional device type is different from the device type; and

additionally directing the request to an additional device of the user based on the additional device type.

21. The apparatus of claim 19, wherein the at least one processor is further configured to perform:

obtaining registration information from the device, wherein the registration information includes the device type.

22. The apparatus of claim 19, wherein the at least one processor is further configured to perform:

obtaining location information that is indicative of a location of the device; and

forwarding the location information to an originator of the request.

23. The apparatus of claim 19, wherein the at least one processor is further configured to perform:

formatting the pushed content to a format compatible to the device type, wherein different formats are supported by different device types.