MODELING THE TEMPORAL BEHAVIOR OF CLIENTS TO DEVELOP A PREDICTIVE SYSTEM
First Claim
1. A method of modeling the temporal behavior of clients to develop a predictive system to positively influence client relationships, the method comprising:
- establishing for each of a plurality of clients a temporal model for a given time period, said temporal model identifying a plurality of factors as contributing to a specified relationship with said each client over the given time period, including, for each of a plurality of different stages of the given time period, identifying one or more of said factors as contributing to the specified relationship with said each client;
identifying one of said plurality of clients as a model client for another client; and
using the temporal model of said model client to predict one or more of the plurality of factors as contributing to a specified relationship with said another client at a specified time.
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Abstract
A method, system and computer program product are disclosed for modeling the temporal behavior of clients to develop a predictive system to influence client relationships. In an embodiment, the method comprises establishing for each of a plurality of clients a temporal model for a given time period, and the temporal model identifies a plurality of factors as contributing to a specified relationship with the each client over the given time period. For each of a plurality of different stages of the given time period, the temporal model identifies one or more of these factors as contributing to the specified relationship with the each client. One of the clients is identified as a model client for another client, and the temporal model of this model client is used to predict one or more of the plurality of factors as contributing to a specified relationship with this another client at a specified time.
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Citations
21 Claims
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1. A method of modeling the temporal behavior of clients to develop a predictive system to positively influence client relationships, the method comprising:
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establishing for each of a plurality of clients a temporal model for a given time period, said temporal model identifying a plurality of factors as contributing to a specified relationship with said each client over the given time period, including, for each of a plurality of different stages of the given time period, identifying one or more of said factors as contributing to the specified relationship with said each client; identifying one of said plurality of clients as a model client for another client; and using the temporal model of said model client to predict one or more of the plurality of factors as contributing to a specified relationship with said another client at a specified time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 21)
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11. A modeling system for modeling and using the temporal behavior of clients to develop a predictive system to positively influence client relationships, the modeling system comprising one or more processing units configured for:
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establishing for each of a plurality of clients a temporal model for a given time period, said temporal model identifying a plurality of factors as contributing to a specified relationship with said each client over the given time period, including, for each of a plurality of different stages of the given time period, identifying one or more of said factors as contributing to the specified relationship with said each client; identifying one of said plurality of clients as a model client for another client; and using the temporal model of said model client to predict one or more of the plurality of factors as contributing to a specified relationship with said another client at a specified time. - View Dependent Claims (12, 13, 14, 15)
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16. An article of manufacture comprising:
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at least one tangible computer readable medium having computer readable program code logic tangibly embodied therein for modeling and using the temporal behavior of clients to develop a predictive system to positively influence client relationships, said computer readable program code logic, when executing, performing the following; establishing for each of a plurality of clients a temporal model for a given time period, said temporal model identifying a plurality of factors as contributing to a specified relationship with said each client over the given time period, including, for each of a plurality of different stages of the given time period, identifying one or more of said factors as contributing to the specified relationship with said each client; identifying one of said plurality of clients as a model client for another client; and using the temporal model of said model client to predict one or more of the plurality of factors as contributing to a specified relationship with said another client at a specified time. - View Dependent Claims (17, 18, 19)
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20. (canceled)
Specification