CUSTOMER CONTROLLED MANAGEMENT OF SHIPMENTS
First Claim
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1. A method for providing at least one instruction for delivering at least one item to a customer by a carrier, the method comprising:
- storing, via a carrier system, shipping data corresponding to an item to be delivered to a customer by a carrier;
receiving, via the carrier system, at least one instruction for delivering the item, wherein the at least one instruction (1) was provided by the customer and (2) is received prior to a first delivery attempt of the item;
updating, via the carrier system, the shipping data to reflect the at least one instruction; and
transmitting, via the carrier system to a mobile station, at least a portion of the updated shipping data corresponding to the item, the updated shipping data comprising the at least one instruction; and
receiving, via the mobile station, at least a portion of the updated shipping data corresponding to the item, wherein (1) the mobile station is operated by a delivery person of the carrier, and (2) the item is subsequently delivered by the delivery person in accordance with the at least one instruction.
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Abstract
Systems, methods, apparatus, and computer program products are provided for customer controlled management of shipments. For example, in various embodiments, a customer can provide information prior to a first delivery attempt of an item by a carrier to receive messages regarding shipment of the item and to have the item delivered in accordance with the provided information.
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Citations
12 Claims
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1. A method for providing at least one instruction for delivering at least one item to a customer by a carrier, the method comprising:
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storing, via a carrier system, shipping data corresponding to an item to be delivered to a customer by a carrier; receiving, via the carrier system, at least one instruction for delivering the item, wherein the at least one instruction (1) was provided by the customer and (2) is received prior to a first delivery attempt of the item; updating, via the carrier system, the shipping data to reflect the at least one instruction; and transmitting, via the carrier system to a mobile station, at least a portion of the updated shipping data corresponding to the item, the updated shipping data comprising the at least one instruction; and receiving, via the mobile station, at least a portion of the updated shipping data corresponding to the item, wherein (1) the mobile station is operated by a delivery person of the carrier, and (2) the item is subsequently delivered by the delivery person in accordance with the at least one instruction. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for providing at least one instruction for delivering at least one item to a customer, the system comprising (1) a carrier system comprising one or more processors and one or more memory storage areas and (2) a mobile station comprising one or more processors and one or more memory storage areas:
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wherein the carrier system is configured; store shipping data corresponding to an item to be delivered to a customer by a carrier, receive at least one instruction for delivering the item, wherein the at least one instruction (1) was provided by the customer and (2) is received prior to a first delivery attempt of the item, update the shipping data to reflect the at least one instruction, and transmit at least a portion of the updated shipping data corresponding to the item, the updated shipping data comprising the at least one instruction, and wherein the mobile station is configured to receive at least a portion of the updated shipping data corresponding to the item, and wherein (1) the mobile station is operated by a delivery person of the carrier, and (2) the item is subsequently delivered by the delivery person in accordance with the at least one instruction. - View Dependent Claims (8, 9, 10, 11, 12)
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Specification