ENHANCED CUSTOMER SERVICE FOR MOBILE CARRIERS USING REAL-TIME AND HISTORICAL MOBILE APPLICATION AND TRAFFIC OR OPTIMIZATION DATA ASSOCIATED WITH MOBILE DEVICES IN A MOBILE NETWORK
First Claim
1. A mobile device having thereon accessible mobile device applications that provides information to a mobile device customer service provider, the mobile device comprising:
- a radio configured to transmit information to the customer service provider;
a processor;
a first memory unit having instructions stored thereon which when executed by the processor, causes the processor to;
collect data in conjunction with management and optimization of traffic to or from the mobile device;
transmit via the radio at least some of the data pertaining to use of the mobile device to the service provider.
2 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods of enhanced customer service for mobile carriers using real-time and historical mobile application and traffic or optimization data associated with mobile devices in a mobile network are disclosed. The data can be tracked by a client-side and/or a server-side reporting engine and usage analytics engine. Reports can also be generated by the system from the data and provided to the customer service/call center, such as trend charts showing optimization efficiency of traffic over a network and battery consumption vs. application load for a mobile device as a function of time.
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Citations
42 Claims
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1. A mobile device having thereon accessible mobile device applications that provides information to a mobile device customer service provider, the mobile device comprising:
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a radio configured to transmit information to the customer service provider; a processor; a first memory unit having instructions stored thereon which when executed by the processor, causes the processor to; collect data in conjunction with management and optimization of traffic to or from the mobile device; transmit via the radio at least some of the data pertaining to use of the mobile device to the service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A machine readable medium storing instructions which when executed by a machine, cause the machine to:
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collect data in conjunction with management and optimization of traffic to or from the plurality of mobile devices over a given mobile network over a period of time; transmit at least some of the data to a service provider of one of a plurality of mobile networks accessed by the plurality of mobile devices. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A system for providing information from a server to a mobile device customer service provider, the system comprising:
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means for aggregating at the server data from multiple mobile devices operating across multiple mobile networks, wherein the data is collected in conjunction with management and optimization of traffic to or from the multiple mobile devices over a given mobile network over a period of time; means for providing by the server at least some of the data to the customer service provider. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A method of providing mobile device application information for a plurality of mobile device across a plurality of mobile networks, the method comprising:
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collecting mobile device application data and mobile device type data in conjunction with management and optimization of traffic to or from the plurality of mobile devices over a given mobile network over a period of time; generating one or more reports from the mobile device application data and the mobile device type data; transmitting at least a subset of the one or more reports to a service provider of one of the plurality of mobile networks. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38)
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39. A method of providing information pertaining to network impact of traffic management and optimization to or from one or more mobile devices over a mobile network, the method comprising:
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obtaining data in conjunction with management and optimization of traffic to or from one or more mobile devices, wherein the data includes pre-optimization data and post-optimization data; generating one or more reports from the obtained data, wherein the one or more reports include a comparison of pre-optimization data and post-optimization data; providing access to the one or more reports to a service provider of the mobile network. - View Dependent Claims (40, 41, 42)
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Specification