SYSTEMS AND METHODS FOR PROVIDING WEBSITE BROWSING HISTORY TO REPEAT USERS OF A WEBSITE
First Claim
1. A non-transitory computer readable media having stored thereon instructions which, when executed by a computer, perform steps comprising:
- storing browsing history representative of user interactions with an electronic commerce website during at least one web browsing session;
displaying the browsing history from the at least one web browsing session, the browsing history indicating at least one of a time or a date associated with the at least one web browsing session, with the electronic commerce website identifying the at least one web browsing session; and
providing active links representing the user interactions, the active links configured to allow the user interactions to be revisited.
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Abstract
A system and method can monitor interactions between a user and a website during web browsing sessions. The interactions between the user and the website are stored in a data repository, tracking cookies, or the like for later retrieval. The system and method allow the user to retrieve the monitored interactions during later browsing sessions. Session data that represents the monitored interactions may be sorted by time, by type, or by both time and type so that a user can locate particular information quickly and efficiently. The session data, moreover, may contain active links that allow the user to revisit specific monitored interactions with the click of a single button.
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Citations
20 Claims
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1. A non-transitory computer readable media having stored thereon instructions which, when executed by a computer, perform steps comprising:
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storing browsing history representative of user interactions with an electronic commerce website during at least one web browsing session; displaying the browsing history from the at least one web browsing session, the browsing history indicating at least one of a time or a date associated with the at least one web browsing session, with the electronic commerce website identifying the at least one web browsing session; and providing active links representing the user interactions, the active links configured to allow the user interactions to be revisited. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A non-transitory computer readable media having stored thereon instructions which, when executed by a computer, perform steps comprising:
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causing session data to be displayed on a webpage of an electronic commerce website, the session data representing monitored interactions of a user with the electronic commerce website during at least one browsing session, wherein the monitored interactions of the user are identifiable by the at least one browsing session, wherein the monitored interactions of the user are sorted by at least one of type or time; and providing an active link for each of the monitored interactions of the user, each active link configured to allow the user to revisit the monitored interactions; wherein the at least one browsing session commences when the user loads any webpage of the electronic commerce website, the at least one browsing session terminating when the user logs-out of the electronic commerce website or after a period of inactivity. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A non-transitory computer readable media having stored thereon instructions which, when executed by a computer, perform steps comprising:
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making session data accessible upon request, the session data representing monitored interactions of a user with at least one of the computer or a customer service representative, wherein the session data representing the monitored interactions of the user indicate at least one of a time or a date at which the monitored interactions occurred; and replaying one of the monitored interactions of the user upon request. - View Dependent Claims (18, 19, 20)
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Specification