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METHODS AND SYSTEMS FOR PROVIDING HELP VIA A MOBILE DEVICE

  • US 20150163627A1
  • Filed: 12/08/2014
  • Published: 06/11/2015
  • Est. Priority Date: 12/11/2013
  • Status: Active Grant
First Claim
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1. A computer implemented system for requesting help and providing feedback, the system comprising:

  • a user mobile device;

    a database coupled to the user mobile device over a communications network;

    a service provider device coupled to the user mobile device and the database over the communications network,wherein the user mobile device includes a user application configured to contact the database and transmit a location of the user mobile device, information regarding the user of the user mobile device, and a name of the service provider over the communications network;

    the database is configured to receive the transmitted information from the user mobile device over the communications network;

    the database, based on the information received from the user mobile device, is configured to transmit the location of the user mobile device, and the user information to the service provider device over the communications network; and

    the service provider device includes a service provider application configured to receive the transmitted information from the database, and display on the service provider device the user mobile device location, and the user information.

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