Delivery service system

• US 20150242932A1
• Filed: 02/26/2014
• Published: 08/27/2015
• Est. Priority Date: 02/26/2014
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Beguin, Julien George, Butler, David George, Herrington, Douglas James, Young, Richard David, Thomelin, Toni Raquel Reid, Panzitta, Michael James, Oczkowski, Sean Joseph Henry, von Nyssen, Igor Fred Robert
• Granted Patent: US 10,102,561 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing

Abstract

In some cases, a delivery service system may include a handheld electronic device for use with a delivery service (e.g., a grocery delivery service). When operating in a voice input mode, the handheld electronic device may record and store audio data in memory. The stored audio data may be communicated from the handheld electronic device (e.g., via a Wi-Fi connection) to the delivery service for speech processing. When operating in a scanner input mode, the handheld electronic device may record and store item identifier information (e.g., barcode data) in memory. The stored data may be communicated to the delivery service for item identification processing. In some cases, a user interface associated with the delivery service may allow the user to review and confirm an order prior to submission of the order for delivery.

Claims

1. A system comprising:

one or more servers comprising;

a list service module;

a barcode service module; and

a speech processing service module;

a handheld electronic device comprising;

a barcode scanner module configured to;

activate a barcode scanner to scan a barcode of an item;

store barcode data associated with the scanned barcode in a memory; and

communicate the barcode data stored in the memory and at least one of a customer account identifier or a device identifier to the one or more servers;

a voice input module configured to;

activate a microphone to record a voice input;

store the voice input as audio data in the memory; and

communicate the audio data stored in the memory and at least one of the customer account identifier or the device identifier to the one or more servers,

wherein the one or more servers are configured to;

communicate the at least one of the customer account identifier or the device identifier received from the handheld electronic device to the list service module to identify a customer account associated with the handheld electronic device;

communicate the barcode data received from the handheld electronic device to the barcode service module to identify a first item associated with the barcode data;

add the first item to a list associated with the identified customer account;

communicate the audio data received from the handheld electronic device to the speech processing service module to generate a speech processing result;

identify a second item based at least in part on the speech processing result;

add the second item to the list associated with the identified customer account;

receive a request to identify one or more items in the list associated with the identified customer account;

determine information associated with the first item and the second item; and

provide the information associated with the first item and the second item for display via a user interface.

2. The system as recited in claim 1, wherein:

the barcode service module is further configured to;

identify at least one other item that is associated with the barcode data; and

add the at least one other item that is associated with the barcode data to the list associated with the identified customer account; and

the list service module is further configured to;

determine information associated with the at least one other item that is associated with the barcode data; and

provide the information associated with the at least one other item that is associated with the barcode data for display via the user interface.

3. The system as recited in claim 1, wherein:

the speech processing service module is further configured to;

identify at least one other item based at least in part on the speech processing result; and

add the at least one other item that is identified based at least in part on the speech processing result to the list associated with the identified customer account; and

the list service module is further configured to;

determine information associated with the at least one other item that is identified based at least in part on the speech processing result; and

provide the information associated with the at least one other item that is identified based at least in part on the speech processing result for display via the user interface.

4. The system as recited in claim 1, wherein:

the one or more servers are further configured to provide the audio data as an audio file; and

the user interface displays the speech processing result and a selectable icon to replay the audio file.

5. The system as recited in claim 1, wherein the user interface further comprises:

a first selectable control to add the first item to a virtual shopping cart for delivery via a delivery service; and

a second selectable control to add the second item to the virtual shopping cart for delivery via the delivery service.

6. A method comprising:

under control of one or more processors,

receiving, from a handheld electronic device, at least one of a customer account identifier or a device identifier;

identifying a customer account associated with the handheld electronic device based on the customer account identifier or the device identifier;

receiving, from the handheld electronic device, identifier information that is stored in a memory of handheld electronic device, the identifier information corresponding to an identifier of an item that is scanned by a user when the handheld electronic device is operating in a scanner input mode;

identifying a first item based at least in part on the received identifier information;

adding the first item to a list associated with the identified customer account;

receiving, from the handheld electronic device, audio data that is stored in the memory of the handheld electronic device, the audio data corresponding to a recording of a voice input received from the user when the handheld electronic device is operating in a voice input mode;

performing one or more speech processing operations on the audio data to generate a speech processing result;

identifying a second item based at least in part on the speech processing result; and

adding the second item to the list associated with the identified customer account.

7. The method as recited in claim 6, wherein the identifier of the item that is scanned by the user includes at least one of a barcode, a product logo, or a product image.

8. The method as recited in claim 6, further comprising:

identifying at least one other item that is associated with the identifier of the item that is scanned by the user; and

adding the at least one other item to the list associated with the identified customer account.

9. The method as recited in claim 8, wherein the at least one other item includes at least one alternative product.

10. The method as recited in claim 9, wherein the at least one alternative product includes at least one of:

one or more alternative products having a same product name as the first item;

or

one or more alternative products having one or more brand names that are different from a brand name of the first item.

11. The method as recited in claim 6, further comprising:

identifying at least one other item based at least in part on the speech processing result; and

adding the at least one other item to the list associated with the identified customer account.

12. The method as recited in claim 11, wherein:

the second item includes a first product previously ordered by the user for delivery; and

the at least one other item includes at least one alternative product that is different from the first product previously ordered by the user for delivery.

13. The method as recited in claim 6, further comprising:

receiving a request to identify one or more items in the list associated with the identified customer; and

in response to receiving the request, communicating information associated with the first item and the second item for display via a user interface.

14. The method as recited in claim 13, wherein:

the request is received from a web server; and

the information associated with the first item and the second item is communicated to the web server in response to the request; and

the web server generates the user interface for display via a web browser application.

15. The method as recited in claim 13, wherein:

the request is received from a second electronic device that is different from the handheld electronic device; and

the information associated with the first item and the second item is communicated to the second electronic device in response to the request; and

the user interface is displayed via a display of the second electronic device.

16. The method as recited in claim 6, wherein the handheld electronic device comprises:

a first selectable control, wherein a microphone of the handheld electronic device is activated to record the voice input in response to user selection of the first selectable control; and

a second selectable control, wherein a scanner of the handheld electronic device is activated to scan the identifier of the item in response to user selection of the second selectable control.

17. The method as recited in claim 16, wherein:

the first selectable control includes a first user actuatable button; and

the second selectable control includes a second user actuatable button.

18. One or more non-transitory computer-readable media maintaining instructions executable by one or more processors to perform operations comprising:

receiving, from a handheld electronic device, at least one of a customer account identifier or a device identifier;

identifying a customer account associated with the handheld electronic device based on the customer identifier or the device identifier;

receiving, from the handheld electronic device, audio data that is stored in a memory of the handheld electronic device, the audio data corresponding to a recording of a voice input received from the user when the handheld electronic device is operating in a voice input mode;

performing one or more speech processing operations on the audio data to generate a speech processing result;

generating a user interface associated with a delivery service, the user interface comprising at least;

the speech processing result;

a selectable icon to replay the audio data for the user to compare with the speech processing result;

information associated with one or more products identified based on the speech processing result; and

at least one selectable control to add one or more of the identified products to a virtual shopping cart of the user for delivery via the delivery service.

19. The one or more computer-readable media as recited in claim 18, further comprising receiving second audio data associated with a second voice input received from the user when the handheld electronic device is operating in the voice input mode, wherein the second voice input is associated with at least one of:

providing feedback with respect to a particular product;

or

requesting supplemental information associated with the particular product.

20. The one or more computer-readable media as recited in claim 19, wherein the second voice input is associated with requesting supplemental information associated with the particular product and further comprising:

determining the supplemental information associated with the particular product; and

providing the supplemental information to the handheld electronic device for audible output via a speaker of the handheld electronic device.