SYSTEMS AND METHODS FOR SERVICE OPERATION MAPPING
First Claim
1. A system to schedule a service appointment, comprising:
- one or more processors;
electronic memory accessible by the one or more processors, the electronic memory to store a diagnostic trouble code (DTC) of the automobile, a plurality of attributes of a plurality of service centers, and a scheduling application;
a network interface to enable communication with the automobile;
a scheduling application configured to, by the one or more processors;
receive, via the network interface, the DTC from the automobile;
interpret, via a computing device, a service operation that resolves the DTC;
update, via the computing device, the plurality of attributes of the plurality of service centers;
map, via the computing device, the service operation to a selected service center from the plurality of service centers based on the plurality of attributes of the selected service center; and
schedule an appointment with the service center.
6 Assignments
0 Petitions
Accused Products
Abstract
A service appointment can be mapped to an automobile. Mapping a service appointment to an automobile can include receiving the diagnostic trouble code (DTC) from the automobile, interpreting, via a computing device, a service operation that resolves the DTC, and updating, via the computing device, the plurality of attributes of the plurality of service centers. Mapping the service appointment to an automobile can also include mapping, via the computing device, the service operation to a selected service center from the plurality of service centers based on the plurality of attributes of the selected service center and scheduling an appointment with the service center.
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Citations
20 Claims
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1. A system to schedule a service appointment, comprising:
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one or more processors; electronic memory accessible by the one or more processors, the electronic memory to store a diagnostic trouble code (DTC) of the automobile, a plurality of attributes of a plurality of service centers, and a scheduling application; a network interface to enable communication with the automobile; a scheduling application configured to, by the one or more processors; receive, via the network interface, the DTC from the automobile; interpret, via a computing device, a service operation that resolves the DTC; update, via the computing device, the plurality of attributes of the plurality of service centers; map, via the computing device, the service operation to a selected service center from the plurality of service centers based on the plurality of attributes of the selected service center; and schedule an appointment with the service center. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for scheduling a service appointment, comprising:
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receiving, via a network interface, a diagnostic trouble code (DTC) from the automobile; interpreting, via a computing device, a service operation that resolves the DTC; accessing, via the computing device, a plurality of operation attributes of the service operation; updating, via the computing device, the plurality of center attributes of the plurality of service centers; mapping, via the computing device, the plurality of operation attributes to at least a subset of the plurality of service center attributes; identifying a service center from the plurality of service centers that correspond to at least the subset of the plurality of service centers; and scheduling an appointment with the service center. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. A computer-readable storage medium having stored thereon instructions that, when implemented by a computing device, cause the computing device to perform operations for scheduling a service appointment, the operations comprising:
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receiving, at a dealership via a network interface, a diagnostic trouble code (DTC) from the automobile; interpreting, via the computing device, a service operation that resolves the DTC; accessing a plurality of operation attributes of the service operation; mapping the plurality of operation attributes to a plurality of dealership attributes of the dealership; identifying at least a service bay, a mechanic, and a time slot that correspond to the plurality of dealership attributes; and scheduling an appointment for the automobile to perform the service operation. - View Dependent Claims (17, 18, 19, 20)
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Specification