Method and system for real-time notification and disposition of voice services in a cable services network
First Claim
1. A method for providing real-time notification and disposition of voice services from a plurality of telecommunications sources in a cable television services system, comprising:
- receiving, in a cable television services system, a notification of an incoming voice service from one or more of the plurality of telecommunications sources coupled to the cable television services system;
retrieving subscriber profile data for the set-top box from a database maintained in and managed by the cable television services system;
sending the notification of the incoming voice service to a set-top box in the cable television services system based on the subscriber profile data maintained in and managed by the cable television services system;
receiving, at a server in the cable television services system, a disposition instruction for processing the incoming voice service from the set-top box;
analyzing the subscriber profile data by the server to determine a disposition preference according to the disposition instruction received from the set-top box; and
sending from the server in the cable television services system the disposition instruction for processing the incoming voice service to the one or more of the plurality of telecommunications sources according to the determined disposition preference, wherein sending the notification of the incoming voice service and receiving the disposition instruction for processing the incoming voice service occur in real-time.
1 Assignment
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Accused Products
Abstract
A method and system are provided for providing real-time notification and disposition of voice services in a cable television services system. A voice services application server enables communications between one or more telecommunications sources and subscriber set-top boxes in the cable television services system. The voice services application server, in communication with a telecommunications network, enables a subscriber to receive real-time notification of incoming telephone calls on a television connected to a set-top box and to issue disposition instructions for managing the incoming telephone calls. The disposition instructions may include answering a call, not answering a call, or forwarding a call to a voicemail system, or forwarding a call to an alternate telephone number.
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Citations
18 Claims
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1. A method for providing real-time notification and disposition of voice services from a plurality of telecommunications sources in a cable television services system, comprising:
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receiving, in a cable television services system, a notification of an incoming voice service from one or more of the plurality of telecommunications sources coupled to the cable television services system; retrieving subscriber profile data for the set-top box from a database maintained in and managed by the cable television services system; sending the notification of the incoming voice service to a set-top box in the cable television services system based on the subscriber profile data maintained in and managed by the cable television services system; receiving, at a server in the cable television services system, a disposition instruction for processing the incoming voice service from the set-top box; analyzing the subscriber profile data by the server to determine a disposition preference according to the disposition instruction received from the set-top box; and sending from the server in the cable television services system the disposition instruction for processing the incoming voice service to the one or more of the plurality of telecommunications sources according to the determined disposition preference, wherein sending the notification of the incoming voice service and receiving the disposition instruction for processing the incoming voice service occur in real-time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. In a cable television services system, a system for managing the notification and disposition of voice services from a plurality of telecommunications sources, comprising:
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a cable services set-top box disposed at a subscriber premises; and a voice services application server, disposed in a cable television services system, in communication with the plurality of telecommunications sources and the cable service set-top box at the subscriber premises, wherein the voice services application server is operative to; receive a notification of an incoming voice service from one or more of the plurality of telecommunications sources; retrieve subscriber profile data for the cable services set-top box from a profile preferences database maintained in and managed by the cable television services system, the profile preferences database being in communication with the voice services application sever; send the notification of the incoming voice service to the cable services set-top box in the cable television services system based on the subscriber profile data maintained in and managed by the cable television services system; receive a disposition instruction for processing the incoming voice service from the cable services set-top box; analyze the subscriber profile data to determine a disposition preference according to the disposition instruction received from the set-top box; and send the disposition instruction for processing the incoming voice service to the one or more of the plurality of telecommunications sources according to the determined disposition preference, wherein sending the notification of the incoming voice service and receiving the disposition instruction for processing the incoming voice service occur in real-time. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification