Systems and methods for capturing communication signals [32-bit or 128-bit addresses]

• US 7,995,612 B2
• Filed: 03/31/2006
• Issued: 08/09/2011
• Est. Priority Date: 03/31/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Dong, Thomas Z., Spohrer, Dan, Calahan, Marc
• Primary Examiner(s): ABELSON, RONALD B
• Application Number:
  US11/396,062
• Publication Number:
  US 20070263788A1
• Time in Patent Office: 1,957 Days
• Field of Search: 370/389, 370/465, 370/466, 386/232
• US Class Current: 370/466
• CPC Class Codes: H04L 61/251 between different IP versions
• CPC Class Codes: H04L 61/2525 Translation at a client
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13196 Connection circuit/link/trunk/junction, bridge, router, gateway
• CPC Class Codes: H04Q 2213/13372 Intercepting operator
• CPC Class Codes: H04Q 2213/13384 Inter-PBX traffic, PBX networks, e.g. corporate networks
• CPC Class Codes: H04Q 2213/13389 LAN, internet

Abstract

Systems and methods for capturing communication signals are provided. An exemplary method comprises the steps of: installing a first type of tapping devices to obtain 32-bit communication signals; installing a recording system that is coupled to the first type of tapping devices; receiving the 32-bit communication signals from the first type of tapping devices via the recording system; responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system; and recording the converted 128-bit communication signals via the recording system.

Claims

1. A method for capturing 32-bit and 128-bit communication signals, comprising the steps of:

installing a first type of tapping devices to obtain 32-bit communication signals;

installing a recording system coupled to the first type of tapping devices;

receiving the 32-bit communication signals from the first type of tapping devices via the recording system;

receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals

determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events;

responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system; and

recording the converted 128-bit communication signals via the recording system.

2. The method as defined in claim 1, further comprising:

installing a second type of tapping devices to obtain 128-bit communication signals;

coupling the second type of tapping devices to the recording system;

receiving the 128-bit communication signals from the second type of tapping devices; and

recording the 128-bit communication signals via the recording system.

3. The method as defined in claim 2, further comprising:

converting the 128-bit communication signals into 32-bit communication format; and

recording the converted 32-bit communication signals via the recording system.

4. The method as defined in claim 1, further comprising allocating resources to record the received corresponding 32-bit and 128-bit communication signals.

5. The method as defined in claim 1, wherein the converting of the 32-bit communication signals to 128-bit communication format is achieved by converting source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses.

10. The system as defined in claim 5, wherein the recording system converts the 32-bit communication signals to the 128-bit communication format by converting source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses.

6. A system for capturing 32-bit and 128-bit communication signals, comprising:

a first type of tapping devices operative to obtain 32-bit communication signals; and

a recording system coupled to the first type of tapping devices, the recording system comprising means for receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals and means for determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events, the recording system being operative to;

receive the 32-bit communication signals obtained by the first type of tapping devices,

convert the 32-bit communication signals to an 128-bit communication format, and

record the converted 128-bit communication signals via the recording system.

7. The system as defined in claim 6, further comprising a second type of tapping devices operative to obtain 128-bit communication signals, the second type of tapping devices being coupled to the recording system, the recording system being operative to receiving and recording the 128-bit communication signals associated with the second type of tapping devices.

8. The system as defined in claim 7, wherein the recording system converts the 128-bit communication signals into an 32-bit communication format and records the converted 32-bit communication signals.

9. The system as defined in claim 6, wherein the recording system allocates resources to record the received corresponding 32-bit and 128-bit communication signals.

11. A method for capturing 32-bit and 128-bit communication signals, comprising the steps of:

installing a first type of tapping devices to obtain 32-bit communication signals in a company premises;

installing a recording system coupled to the first type of tapping devices;

receiving the 32-bit communication signals from the first type of tapping devices via the recording system;

receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals;

determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events;

responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system, wherein the converting of the 32-bit communication signals to 128-bit communication format is operative to convert source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses; and

recording the converted 128-bit communication signals via the recording system.

12. The method as defined in claim 11, further comprising:

installing a second type of tapping devices to obtain 128-bit communication signals in the company premises;

coupling the second type of tapping devices to the recording system; and

configuring the recording system to receive and record the 128-bit communication signals associated with the second type of tapping devices.

13. The method as defined in claim 12, further comprising:

converting the 128-bit communication signals into 32-bit communication format; and

recording the converted 32-bit communication signals via the recording system.

14. The method as defined in claim 11, further comprising allocating resources to record the received corresponding 32-bit and 128-bit communication signals.