Voicemail filtering and transcription
First Claim
1. An integrated messaging system, comprising:
- a messaging server coupled to at least one network; and
an integrated communication server in communication with networks of different types, and further in communication with the messaging server, the integrated communication server comprising a filter/transcribe module, the filter/transcribe module configured to;
receive a voicemail message from a first network;
perform a filtering operation on the voicemail message from a caller to a user comprising searching for predetermined words;
perform a rough transcription of the voicemail message;
generate an email message containing the rough transcription;
receive a request from the user to provide a refined transcription of the voicemail message;
request the refined transcription to be performed, wherein requesting comprises sending an audio file of the voice message, via one of the networks, to an entity to perform the refined transcription.
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Accused Products
Abstract
Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user'"'"'s email-capable device. Filtering includes generating a priority flag based on a word search of the voicemail. The integrated communication system further performs a rough transcription of the voicemail, either automatically or on demand as specified by the user. According to embodiments, the rough transcription is entered as text in an email that is sent to the user. In an embodiment, a user may request a refined transcription of the voicemail by pressing a button on the user'"'"'s device. In an embodiment, the rough transcription is replaced by the refined transcription in the original email and the original is marked “unread” in the user'"'"'s email inbox on the user'"'"'s device.
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Citations
26 Claims
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1. An integrated messaging system, comprising:
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a messaging server coupled to at least one network; and an integrated communication server in communication with networks of different types, and further in communication with the messaging server, the integrated communication server comprising a filter/transcribe module, the filter/transcribe module configured to; receive a voicemail message from a first network; perform a filtering operation on the voicemail message from a caller to a user comprising searching for predetermined words; perform a rough transcription of the voicemail message; generate an email message containing the rough transcription; receive a request from the user to provide a refined transcription of the voicemail message; request the refined transcription to be performed, wherein requesting comprises sending an audio file of the voice message, via one of the networks, to an entity to perform the refined transcription. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. An integrated communication system, comprising:
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a communication server that couples among networks of different types, the communication server configured to receive audio data via a first network, wherein the audio data comprises a voicemail message sent to a user of the communication server configured to transform the audio data to text, the communication server comprising; a memory; a processor in communication with the memory, the processor operable to execute a filter/transcribe module, the filter/transcribe module configured to; perform a filtering operation on the voicemail message from a caller to a user comprising searching for predetermined words; perform a rough transcription of the voicemail message; generate an email message to the user containing the rough transcription; receive a request to provide a refined transcription of the voicemail message; request the refined transcription to be performed, wherein requesting comprises sending an audio file of the voicemail message, via one of the networks, to an entity to perform the refined transcription; and an interface module that couples to the communication server, wherein the interface module pulls a plurality of user information from a messaging server of a network, wherein the user information includes information relevant to at least the network. - View Dependent Claims (22, 23)
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24. A multi-media communication method, comprising:
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receiving a voicemail message from a first network; performing a filtering operation on the voicemail message from a caller to a user comprising searching for predetermined words; performing a rough transcription of the voicemail message; generating an email message containing the rough transcription; refining the rough transcription of the voicemail message into a refined transcription; and requesting the refined transcription to be performed, wherein requesting comprises sending an audio file of the voicemail message, via one of the networks, to an entity to perform the refined transcription. - View Dependent Claims (25, 26)
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Specification