Diagnostic and intervention tools for emergency medical dispatch
DCFirst Claim
1. A computer implemented method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
- the dispatch center computer system providing an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the emergency dispatch protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller, and possible answers that the caller may provide, to collect information regarding the medical condition of the patient, wherein the emergency dispatch protocol is configured to generate an emergency medical dispatch response based on collected information to dispatch the emergency medical responders to the remote location;
the dispatch center computer system initiating a diagnostic tool configured to aid the dispatcher in uniformly collecting from the caller information about the patient to aid in determining a vital sign of the patient, the diagnostic tool resident within a memory of the dispatch center computer system;
the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient;
the diagnostic tool receiving dispatcher-entered input indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher;
relying only on the dispatcher-entered input indicative of the caller'"'"'s observations as communicated vocally to the dispatcher, the diagnostic tool determining a vital sign of the patient; and
the dispatch center computer system determining a priority for the emergency medical dispatch response based on the vital sign result determined by the diagnostic tool to thereby dispatch emergency medical responders according to the priority.
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Abstract
A system and method assists an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to determine a vital sign of a patient based on a timer and caller relayed information about the patient. An intervention tool is provided to administer assistance and determine a compression rate based on a timer and caller relayed information.
149 Citations
62 Claims
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1. A computer implemented method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
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the dispatch center computer system providing an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the emergency dispatch protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller, and possible answers that the caller may provide, to collect information regarding the medical condition of the patient, wherein the emergency dispatch protocol is configured to generate an emergency medical dispatch response based on collected information to dispatch the emergency medical responders to the remote location; the dispatch center computer system initiating a diagnostic tool configured to aid the dispatcher in uniformly collecting from the caller information about the patient to aid in determining a vital sign of the patient, the diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient; the diagnostic tool receiving dispatcher-entered input indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher-entered input indicative of the caller'"'"'s observations as communicated vocally to the dispatcher, the diagnostic tool determining a vital sign of the patient; and the dispatch center computer system determining a priority for the emergency medical dispatch response based on the vital sign result determined by the diagnostic tool to thereby dispatch emergency medical responders according to the priority. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A dispatch center computer system entirely disposed at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at the remote location of the caller and patient and to dispatch emergency medical responders to the remote location where the caller and patient are both present, the dispatch center computer system comprising:
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a processor; an input device in electrical communication with the processor;
an output device in electrical communication with the processor; and
a memory in electrical communication with the processor and comprising;an emergency dispatch protocol module configured to present a plurality of prescripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide to collect information regarding the medical condition of the patient, wherein the emergency dispatch protocol is configured to generate an emergency medical dispatch response based on the collected information to dispatch the emergency medical responders to the remote location; and a diagnostic tool operable by the processor and configured to; provide instructions, displayed on the output device, for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient; receive dispatcher entered input, through the input device, indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; determine a vital sign of the patient based only on the dispatcher-entered input indicative of caller vocal communication; and determine a priority based on the vital sign for dispatching the emergency medical responders to the remote location of the caller and patient. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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37. A non-transitory computer readable storage medium comprising computer readable instruction code for a method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
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providing an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the emergency dispatch protocol including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide to collect information regarding the medical condition of the patient, wherein the dispatch protocol is configured to generate an emergency medical dispatch response based on the collected information to dispatch the emergency medical responders to the remote location; initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting from the caller information about the patient to aid in determining a vital sign of the patient, the diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient; the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher entered input indicative of the caller'"'"'s observations as communicated vocally by the caller to the dispatcher, the diagnostic tool determining a vital sign of the patient; and determining a priority for the emergency medical dispatch response based on the vital sign determined by the diagnostic tool to thereby dispatch emergency medical responders according to the priority. - View Dependent Claims (38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54)
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55. A computer implemented method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of the caller to thereby enable determination of information about a vital sign of the caller without the assistance of medical equipment at a remote location of the caller, the dispatcher to dispatch emergency medical responders to the remote location where the caller is present, the method comprising:
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providing on the dispatch center computer sytem an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the emergency dispatch protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide to collect information regarding the medical condition of the caller, wherein the emergency dispatch protocol is configured to generate an emergency medical dispatch response based on the collected information to dispatch the emergency medical responders to the remote location; initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting information from the caller to aid in determining a vital sign of the caller, the diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the caller; the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the caller'"'"'s vital sign, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher entered input indicative of caller vocal communication, the diagnostic tool determining a vital sign of the caller; and the dispatch center computer system determining a priority for the emergency medical dispatch response based on the vital sign determined by the diagnostic tool to thereby dispatch emergency medical responders according to the priority. - View Dependent Claims (56, 57, 58)
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59. A non-transitory computer readable storage medium comprising computer readable instruction code for a method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a caller to thereby enable determination of information about a vital sign of the caller without the assistance of medical equipment at a remote location of the caller, the dispatcher to dispatch emergency medical responders to the remote location where the caller is present, the method comprising:
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providing an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the emergency dispatch protocol including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide to collect information regarding the medical condition of the caller, wherein the dispatch protocol is configured to generate an emergency medical dispatch response based on the collected information to dispatch the emergency medical responders to the remote location; initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting from the caller information about the patient to aid in determining a vital sign of the patient, the diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the caller; the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the vital sign of the caller, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher-entered input indicative of caller vocal communication, the diagnostic tool determining a vital sign of the caller; and determining a priority for the emergency medical dispatch response based on the vital sign determined by the diagnostic tool to thereby dispatch emergency medical responders according to the priority. - View Dependent Claims (60, 61, 62)
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Specification