Method and system for processing auditory communications

• US 8,103,873 B2
• Filed: 07/01/2004
• Issued: 01/24/2012
• Est. Priority Date: 09/05/2003
• Status: Active Grant

• Current Assignee: Emc IP Holding Company LLC (Dell Technologies Inc.)
• Original Assignee: EMC Corporation (Dell Technologies Inc.)
• Inventors: Claudatos, Christopher Hercules, Andruss, William Dale, Leetch, Bruce David, Porter, Jeffrey Keith
• Primary Examiner(s): Zand, Kambiz
• Assistant Examiner(s): SHAIFER HARRIMAN, DANT B
• Application Number:
  US10/884,453
• Publication Number:
  US 20050055206A1
• Time in Patent Office: 2,763 Days
• Field of Search: 713/170
• US Class Current: 713/170
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A method, article of manufacture, and apparatus for processing auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication, comparing a portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon, and quarantining the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.

Claims

1. A method of enforcing compliance, comprising:

receiving, by a computer system, a VoIP communication;

comparing, by a computer system, at least a first portion of the communication to a lexicon stored in a storage device comprising a plurality of auditory representations to determine if a first auditory representation is absent from the first portion of the communication, wherein the comparison of the first portion of the communication to the lexicon occurs at the time the auditory VoIP communication is being received;

storing, by a computer system, the determination in a storage device if the first auditory representation is absent from the first portion of the communication;

generating, by a computer system, metadata based on the VoIP communication, wherein the metadata is stored in the storage device; and

quarantining, by a computer system, the communication if the first auditory representation is absent from the first portion of the communication, wherein the absence indicates that the communication is not compliant.

2. The method as recited in claim 1, further comprising comparing at least a second portion of the communication to the lexicon if the first comparison returns a positive result.

3. The method as recited in claim 1, further comprising comparing the first portion of the communication to the lexicon to determine if there is a positive match to a second auditory representation from the lexicon.

4. The method as recited in claim 3, wherein quarantining the communication includes archiving the communication.

5. The method as recited in claim 4, wherein archiving the communication includes associating the communication with data indicating the positive auditory representation matches.

6. The method as recited in claim 5, wherein archiving the communication further includes associating the communication with data indicating policies triggered by the positive and negative auditory representation matches.

20. The method as recited in claim 4, wherein archiving the communication further comprising:

generating metadata indicating the positive auditory representation matches; and

associating the metadata with the auditory communication.

7. A method of processing an auditory communication, comprising:

receiving, by a computer system, a VoIP communication and metadata associated with the communication;

selecting, by a computer system, based on the metadata, a policy indicating action to be taken;

selecting, by a computer system, based on the policy, at least one lexicon stored in a storage device comprising a plurality of auditory representation; and

comparing, by a computer system, at least a first portion of the communication to the lexicon to determine if there is a match to a first auditory representation from the lexicon, wherein the comparison of the first portion of the communication to the lexicon occurs at the time the auditory VoIP communication is being received.

8. The method as recited in claim 7, further comprising quarantining the communication if the comparison returns a positive result.

9. The method as recited in claim 8, wherein quarantining the communication includes archiving the communication.

10. The method as recited in claim 9, wherein archiving the communication includes associating the communication with the metadata.

11. The method as recited in claim 10, wherein archiving the communication includes associating the communication with data indicating the auditory representation match.

12. The method as recited in claim 8, wherein archiving the communication includes associating the communication with data indicating the selected policy.

13. A system for enforcing compliance, comprising a computer configured to:

receive a VoIP communication;

generating metadata based on the VoIP communication;

compare at least a first portion of the communication to a lexicon comprising a plurality of auditory representations to determine if a first auditory representation is absent from the first portion of the communication, wherein the comparison of the first portion of the communication to the lexicon occurs at the time the auditory communication is being received; and

quarantine the communication if the first auditory representation is absent from the first portion of the communication, wherein the absence indicates that the communication is not compliant.

14. The system as recited in claim 13, further configured to compare at least a second portion of the communication to the lexicon if the first comparison returns a positive result.

15. The system as recited in claim 13, further configured to compare the first portion of the communication to the lexicon to determine if there is a positive match to a second auditory representation from the lexicon.

16. The system as recited in claim 15, wherein quarantining the communication includes archiving the communication.

17. A system for processing an auditory communication, comprising a computer configured to:

receive a VoIP communication and metadata associated with the communication;

select, based on the metadata, a policy indicating action to be taken;

select, based on the policy, at least one lexicon comprising a plurality of auditory representations; and

compare at least a first portion of the communication to the lexicon to determine if there is a match to a first auditory representation from the lexicon, wherein the comparison of the first portion of the communication to the lexicon occurs at the time the VoIP communication is being received.

18. The system as recited in claim 17, further configured to quarantine the communication if the comparison returns a positive result.

19. A Non-Transitory computer usable storage medium having machine readable code embodied therein to implement enforcing compliance for:

receiving a VoIP communication;

comparing at least a first portion of the communication to a lexicon comprising a plurality of auditory representations to determine if a first auditory representation is absent from the first portion of the communication, wherein the comparison of the first portion of the communication to the lexicon occurs at the time the auditory communication is being received; and

quarantining the communication if the first auditory representation is absent from the first portion of the communication, wherein the absence indicates that the communication is not compliant.