Servicing attributes on a mobile device
First Claim
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1. A method, comprising:
- creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a unique VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database, and wherein the VID is unique to the mobile device and the service;
transmitting, by the computer-based system, the unique VID to the mobile device, wherein the mobile device stores the VID and displays the VID; and
,communicating, by the computer-based system, with the mobile device based upon the unique VID.
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Abstract
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
259 Citations
23 Claims
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1. A method, comprising:
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creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a unique VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database, and wherein the VID is unique to the mobile device and the service; transmitting, by the computer-based system, the unique VID to the mobile device, wherein the mobile device stores the VID and displays the VID; and
,communicating, by the computer-based system, with the mobile device based upon the unique VID. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method, comprising:
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receiving, on a mobile device from a service provider, a unique visual identifier (VID) associated with a service enabled on the mobile device, wherein the VID is associated with a visual identifier (VID) profile comprising the unique VID, a service identifier associated with the service and a mobile device identifier associated with the mobile device, wherein the VID is unique to the mobile device and the service, wherein the VID profile is stored in a VID database accessible by the service provider; and
,receiving, on the mobile device, a communication based upon the unique VID.
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22. A unique visual identifier (VID) stored on a mobile device, wherein the unique VID is configured to facilitate communicating with a service provider based upon the unique VID, wherein the service provider accesses the unique VID via a VID profile stored on a VID database, wherein the VID profile comprises the unique VID, a service identifier associated with a service provided by the service provider and enabled on the mobile device, and a mobile device identifier associated with the mobile device, wherein the VID is unique to the mobile device and the service.
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23. An article of manufacture including a computer-readable medium having computer-executable instructions stored thereon that, in response to execution by a computer for facilitating service identification, causes the computer to perform operations, comprising:
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creating, by the computer, a visual identifier (VID) profile comprising a unique VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database, wherein the VID is unique to the mobile device and the service; transmitting, by the computer, the unique VID to the mobile device, wherein the mobile device stores the unique VID and displays the unique VID; and
,communicating, by the computer, with the mobile device based upon the unique VID.
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Specification