Servicing attributes on a mobile device
First Claim
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1. A method, comprising:
- creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a unique VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database, and wherein the VID is unique to the mobile device and the service;
transmitting, by the computer-based system, the unique VID to the mobile device, wherein the mobile device stores the VID and displays the VID; and
,communicating, by the computer-based system, with the mobile device based upon the unique VID.
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Abstract
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
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Citations
23 Claims
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1. A method, comprising:
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creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a unique VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database, and wherein the VID is unique to the mobile device and the service; transmitting, by the computer-based system, the unique VID to the mobile device, wherein the mobile device stores the VID and displays the VID; and
,communicating, by the computer-based system, with the mobile device based upon the unique VID. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method, comprising:
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receiving, on a mobile device from a service provider, a unique visual identifier (VID) associated with a service enabled on the mobile device, wherein the VID is associated with a visual identifier (VID) profile comprising the unique VID, a service identifier associated with the service and a mobile device identifier associated with the mobile device, wherein the VID is unique to the mobile device and the service, wherein the VID profile is stored in a VID database accessible by the service provider; and
,receiving, on the mobile device, a communication based upon the unique VID.
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22. A unique visual identifier (VID) stored on a mobile device, wherein the unique VID is configured to facilitate communicating with a service provider based upon the unique VID, wherein the service provider accesses the unique VID via a VID profile stored on a VID database, wherein the VID profile comprises the unique VID, a service identifier associated with a service provided by the service provider and enabled on the mobile device, and a mobile device identifier associated with the mobile device, wherein the VID is unique to the mobile device and the service.
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23. An article of manufacture including a computer-readable medium having computer-executable instructions stored thereon that, in response to execution by a computer for facilitating service identification, causes the computer to perform operations, comprising:
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creating, by the computer, a visual identifier (VID) profile comprising a unique VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database, wherein the VID is unique to the mobile device and the service; transmitting, by the computer, the unique VID to the mobile device, wherein the mobile device stores the unique VID and displays the unique VID; and
,communicating, by the computer, with the mobile device based upon the unique VID.
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Specification