Generating customer-specific vehicle proposals for vehicle service customers
First Claim
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1. A method for a vehicle dealer to determine which potential customers of a vehicle to contact, the method comprising:
- determining a customer whose customer vehicle is either scheduled for vehicle service or that is at the vehicle dealer for vehicle service;
determining one or more first vehicles that are existing and currently available to the vehicle dealer that the vehicle dealer can offer to the customer;
identifying, using a computing device, one of the first vehicles that is a similar make and model to the customer vehicle;
determining, using a computing device, an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle;
receiving, by a computing device, customer information wherein said customer information includes at least the customer'"'"'s name, the customer'"'"'s address, the model of the customer vehicle and customer vehicle identification number;
receiving, by a computing device, market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle;
generating, by a computing device, a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information; and
determining that the customer is a potential customer to contact regarding the first vehicle based on said report.
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Abstract
Methods, systems and computer program products for generating customer-specific vehicle proposals based on ongoing vehicle finance pay-off information received from a third party entity. The embodiments of the invention herein disclosed provide for efficient identification of potential customers based on their current vehicle and the ongoing financial obligation related to the current vehicle. A replacement vehicle is identified and a vehicle proposal, such as a sales or lease proposal, is generated for one or more of the identified potential customers.
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Citations
30 Claims
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1. A method for a vehicle dealer to determine which potential customers of a vehicle to contact, the method comprising:
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determining a customer whose customer vehicle is either scheduled for vehicle service or that is at the vehicle dealer for vehicle service; determining one or more first vehicles that are existing and currently available to the vehicle dealer that the vehicle dealer can offer to the customer; identifying, using a computing device, one of the first vehicles that is a similar make and model to the customer vehicle; determining, using a computing device, an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle; receiving, by a computing device, customer information wherein said customer information includes at least the customer'"'"'s name, the customer'"'"'s address, the model of the customer vehicle and customer vehicle identification number; receiving, by a computing device, market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle; generating, by a computing device, a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information; and determining that the customer is a potential customer to contact regarding the first vehicle based on said report. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. An apparatus for a vehicle dealer to determine which potential customers of a vehicle to contact, the apparatus comprising:
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a computing platform having at least one processor and a memory in communication with the processor; and a customer marketing module stored in the memory, executable by the processor and configured to; identify a first vehicle that is a similar make and model as a customer vehicle, wherein the first vehicle has been determined to be existing and currently available to the vehicle dealer and wherein the customer vehicle has been determined to either be scheduled for vehicle service or is at the vehicle dealer for vehicle service, determine an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle, receive customer information wherein said customer information includes at least the customer'"'"'s name, the customer'"'"'s address, the model of the customer vehicle and customer vehicle identification number, receive market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle and generate a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21)
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22. A computer program product that includes a tangible, non-transitory computer-readable medium having sets of codes for causing a computer processor to perform the following steps:
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identifying a first vehicle that is a similar make and model as a customer vehicle, wherein the first vehicle has been determined to be existing and currently available to the vehicle dealer and wherein the customer vehicle has been determined to either be scheduled for vehicle service or is at the vehicle dealer for vehicle service, determining an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle, receiving customer information wherein said customer information includes at least the customer'"'"'s name, the customer'"'"'s address, the model of the customer vehicle and customer vehicle identification number, receiving market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle, and generating a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information. - View Dependent Claims (23, 24, 25, 26, 27, 28)
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29. A method for a vehicle dealer to determine which potential customers of a vehicle to contact, the method comprising:
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determining a customer whose customer vehicle is either scheduled for vehicle service or that is at the vehicle dealer for vehicle service; determining one or more first vehicles that are existing and currently available to the vehicle dealer that the vehicle dealer can offer to the customer; identifying, using a computing device, one of the first vehicles that is a similar make and model as the customer vehicle; determining, using a computing device, an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle; receiving, by a computing device, customer information; receiving, by a computing device, market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle; generating, by a computing device, a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information; and determining that the customer is a potential customer to contact regarding the first vehicle based on said report. - View Dependent Claims (30)
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Specification