Anti-social protocol for emergency dispatch
DCFirst Claim
1. A computer-implemented method to guide a dispatcher when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim and for dispatching an emergency dispatch response to the incident, the computer-implemented method comprising:
- presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of the incident involving the bias-motivated anti-social behavior targeted at the victim, wherein the description of the incident comprises caller responses to the plurality of preprogrammed inquiries, and wherein the preprogrammed inquiries of the pre-scripted interrogation includeasking whether the victim or the victim'"'"'s family have been a subject of repeat incidents of anti-social behavior,asking how often the repeat incidents of anti-social behavior toward the victim have occurred,asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim'"'"'s family;
receiving, on the dispatch center computer device, dispatcher-entered input representative of caller responses to the preprogrammed inquiries of the pre-scripted interrogation;
determining automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires; and
generating an emergency dispatch response by emergency responders based on the determinant value.
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Abstract
Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a hate crime or other anti-social behavior. The systems and methods can include an emergency police dispatch protocol configured to facilitate uniform and consistent gathering of information about an incident being reported. The emergency police dispatch protocol includes one or more dispatch protocols configured for particular incidents or emergency situations, such as to aid the dispatcher in processing calls relating to anti-social behavior. The emergency police dispatch protocol presents a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates uniform and consistent gathering of information relating to hate crimes and other anti-social behavior. The information gathered can be stored and/or processed to determine a determinant value corresponding to an appropriate emergency dispatch response.
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Citations
19 Claims
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1. A computer-implemented method to guide a dispatcher when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim and for dispatching an emergency dispatch response to the incident, the computer-implemented method comprising:
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presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of the incident involving the bias-motivated anti-social behavior targeted at the victim, wherein the description of the incident comprises caller responses to the plurality of preprogrammed inquiries, and wherein the preprogrammed inquiries of the pre-scripted interrogation include asking whether the victim or the victim'"'"'s family have been a subject of repeat incidents of anti-social behavior, asking how often the repeat incidents of anti-social behavior toward the victim have occurred, asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim'"'"'s family; receiving, on the dispatch center computer device, dispatcher-entered input representative of caller responses to the preprogrammed inquiries of the pre-scripted interrogation; determining automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires; and generating an emergency dispatch response by emergency responders based on the determinant value. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer system to guide a dispatcher when communicating with a caller vocally via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim and for dispatching an emergency response to the incident, the computer system comprising:
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a processor; an output device in communication with the processor; an input device in communication with the processor; a memory in communication with the processor, the memory comprising; an anti-social protocol comprising a logic tree that is configured to determine one of a plurality of pre-established determinant values, the anti-social protocol configured to present on the output device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of the incident involving the anti-social behavior toward the victim, wherein the description of the incident comprises caller responses to the plurality of preprogrammed inquiries, and wherein the preprogrammed inquiries of the pre-scripted interrogation include asking whether the victim or the victim'"'"'s family have been a subject of repeat incidents of anti-social behavior, asking how often the repeat incidents of anti-social behavior toward the victim have occurred, asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim'"'"'s family; receive, via the input device, dispatcher-entered input corresponding to caller responses to the preprogrammed inquiries of the pre-scripted interrogation, and determine automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires, wherein the determinant value specifies an appropriate emergency dispatch response. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A non-transitory computer-readable storage medium having stored thereon computer-readable instruction code for a dispatch center computer to perform a method to assist a dispatcher when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior targeted at a victim, the method comprising:
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presenting on a dispatch center computer device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the incident, the description of the incident comprising caller responses to the plurality of preprogrammed inquiries, wherein the dispatch center computer device includes a logic tree configured to determine the preprogrammed inquiries of the pre-scripted interrogation and automatically determine one of a plurality of pre-established determinant values based on dispatcher-entered input representative of caller responses to the preprogrammed inquires, and wherein the plurality of preprogrammed inquiries of the pre-scripted interrogation include asking whether the victim or the victim'"'"'s family have been a subject of repeat incidents of anti-social behavior, asking how often the repeat incidents of anti-social behavior toward the victim have occurred, asking if the repeat incidents of anti-social behavior have been directly targeted at one of the victim and the victim'"'"'s family; receiving dispatcher-entered input on the dispatch center computer device representative of caller responses to the preprogrammed inquiries of the pre-scripted interrogation; assigning on the dispatch center computer device the pre-established determinant value determined by the logic tree and the pre-scripted interrogation; and generating an emergency dispatch response based on the assigned pre-established determinant value.
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Specification