System and method of presenting caller identification information at a voice over internet protocol communication device

• US 8,432,897 B2
• Filed: 08/29/2005
• Issued: 04/30/2013
• Est. Priority Date: 08/29/2005
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Bangor, Aaron W., Brandt, Jeffrey L., Reynolds, Douglas F.
• Primary Examiner(s): Nawaz, Asad M
• Assistant Examiner(s): JENSEN, NICHOLAS A
• Application Number:
  US11/214,471
• Publication Number:
  US 20070047519A1
• Time in Patent Office: 2,801 Days
• Field of Search: 379/88.19, 379/142.06, 379/142.01, 379/45, 379/266.1, 379/352, 370352-356
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 7/123 where the packet-switched network is an Internet Protocol Multimedia System-type network

Abstract

A method of providing caller identification information to a voice over Internet protocol (VoIP) telephone device is disclosed and includes receiving an incoming telephone call. The method also includes determining a destination VoIP telephone device associated with the incoming call. Further, the method includes populating a caller identification portal with a plurality of identification characteristics from a caller profile and presenting the caller identification portal to a display of the destination VoIP telephone device. The caller identification portal can include a first mode in which a partial caller identification portal is presented and a second mode in which a full caller identification portal is presented.

Claims

1. A method comprising:

receiving an incoming telephone call from a caller;

determining a destination voice over Internet protocol telephone device associated with the incoming telephone call;

determining whether a caller profile associated with the caller is available, wherein determining whether the caller profile is available includes identifying the caller, wherein the caller profile includes a plurality of identification characteristics including at least one or more images associated with the caller, a most recent previous call from the caller, and a context of the most recent previous call;

in response to determining that the caller profile is not available, creating the caller profile;

searching at least two networks with at least one of a name of the identified caller, a telephone number of the identified caller, a social security number of the identified caller, and an email address of the identified caller to determine whether new information not included in the caller profile is available from one or more of the at least two networks, wherein the at least two networks include at least one of an Internet, a local area network, and a peer-to-peer network;

updating the caller profile with new information in response to a determination that the new information is available;

populating a caller identification portal based on whether one of a full mode button and a partial mode button has been selected, wherein the caller identification portal is populated with all of the plurality of identification characteristics included in the caller profile when the full mode button has been selected, wherein the caller identification portal is populated with a subset of the plurality of identification characteristics when the partial mode button has been selected, wherein the subset comprises one or more identification characteristics of the plurality of identification characteristics, wherein the full mode button is not displayed in response to the selection of the full mode button, and wherein the partial mode button is not displayed in response to the selection of the partial mode button; and

presenting the caller identification portal to a display of the destination voice over Internet protocol telephone device.

2. The method of claim 1, further comprising transferring the incoming telephone call to the destination voice over Internet protocol telephone device.

3. The method of claim 1, wherein the caller identification portal is populated with the one or more images associated with the caller when the partial mode button is selected.

4. The method of claim 1, wherein updating the caller profile comprises:

storing the new information in the caller profile.

5. The method of claim 1, wherein the plurality of identification characteristics further includes at least one of the following:

a caller name, a caller work telephone number, a caller cellular telephone number, a caller facsimile number, a caller home telephone number, a caller work address, a caller home address, a caller universal resource locator, a caller work email address, a caller personal email address, a current time, a current date, a caller time zone, a caller summary information window, a previous call history from the caller, a previous call history to the caller, a list of upcoming meetings with the caller, an audio clip, a video clip, a photograph, and a search button.

6. The method of claim 1, wherein the context of the most recent previous call includes a reason for the most recent call, and wherein the plurality of identification characteristics further includes a list of upcoming meetings with the caller.

7. The method of claim 1, wherein the plurality of identification characteristics further includes a list of previous calls from the caller, wherein the list of previous calls from the caller identifies calls from multiple telephone numbers that are associated with the caller.

8. The method of claim 1, wherein the plurality of identification characteristics further includes a list of previous calls to the caller, wherein the list of previous calls to the caller identifies calls to multiple telephone numbers that are associated with the caller.

9. The method of claim 1, further comprising:

in response to receiving information indicating a selection of a search button displayed at the caller identification portal, populating the caller identification portal at the display of the destination voice over Internet protocol telephone device using updated information, wherein the updated information is determined based on a network search for additional identification characteristics associated with the caller and new identification characteristics associated with the caller.

10. The method of claim 1, wherein the subset of identification characteristics is configurable.

11. The method of claim 10, further comprising adding one or more additional identification characteristic to the subset of identification characteristics.

12. The method of claim 10, further comprising removing one or more identification characteristic from the subset of identification characteristics.

13. A voice over Internet protocol server, comprising:

a processor;

a computer-readable device accessible to the processor; and

a caller identification application embedded within the computer-readable device, the caller identification application comprising instructions to;

determine whether a remote voice over Internet protocol communication device has a caller identification portal enabled, the remote voice over Internet protocol communication device coupled to the voice over Internet protocol server;

determine whether a caller profile associated with the caller is available, wherein determining whether the caller profile is available includes identifying the caller, wherein the caller profile includes a plurality of identification characteristics including at least one or more images associated with the caller, a most recent previous call from the caller, and a context of the most recent previous call;

in response to determining that a caller profile is not available, create the caller profile;

search at least two networks with at least one of a name of the identified caller, a telephone number of the identified caller, a social security number of the identified caller, and an email address of the identified caller to determine whether new information not included in the caller profile is available from one or more of the at least two networks, wherein the at least two networks include at least one of an Internet, a local area network, and a peer-to-peer network;

update the caller profile with new information in response to a determination that the new information is available;

populate the caller identification portal based on whether one of a full mode button and a partial mode button has been selected, wherein the caller identification portal is populated with all of the plurality of identification characteristics included in the caller profile when the full mode button has been selected, wherein the caller identification portal is populated with a subset of the plurality of identification characteristics included in the caller profile when the partial mode button has been selected, wherein the subset comprises at least one identification characteristic of the plurality of identification characteristics and less than all of the plurality of identification characteristics, wherein the full mode button is not displayed in response to the selection of the full mode button, and wherein the partial mode button is not displayed in response to the selection of the partial mode button; and

initiate presentation of the caller identification portal on the remote voice over Internet protocol communication device.

14. The voice over Internet protocol server of claim 13, wherein the caller identification portal is populated with the one or more images associated with the caller when the partial mode button is selected.

15. The voice over Internet protocol server of claim 13, wherein the remote voice over Internet protocol communication device is one of a voice over Internet protocol telephone and a voice over Internet protocol computer.

16. The voice over Internet protocol server of claim 13, wherein the plurality of identification characteristics further includes a list of upcoming meetings with the identified caller, a list of previous calls from the identified caller, and a list of previous calls to the identified caller.

17. The voice over Internet protocol server of claim 16, wherein the list of previous calls from the identified caller identifies calls from multiple telephone numbers that are associated with the identified caller, and wherein the list of previous calls to the identified caller identifies calls to multiple telephone numbers that are associated with the identified caller.

18. The voice over Internet protocol server of claim 13, wherein the caller identification application further comprises instructions to:

in response to determining that the caller profile is not available, search at least one network with at least one of a name of the identified caller, a telephone number of the identified caller, a social security number of the identified caller, and an email address of the identified caller, wherein the at least one network includes at least one of an Internet, a local area network, and a peer-to-peer network;

receive information from the at least one network in response to the search;

create the caller profile based on the received information associated with the identified caller; and

associate the caller profile with the identified caller.

19. A caller identification portal for a voice over Internet protocol (VoIP) communication device, the caller identification portal comprising:

a plurality of identification characteristics associated with an identified caller, wherein the plurality of identification characteristics includes one or more images associated with the identified caller, a most recent previous call from the identified caller, and a context of the most recent previous call;

a full mode button;

a partial mode button; and

a search button,

wherein, in response to a selection of the full mode button, the caller identification portal is updated to display each of the plurality of identification characteristics and to display the partial mode button,

wherein, in response to a selection of the partial mode button, the caller identification portal displays a subset of the plurality of identification characteristics and displays the full mode button,

wherein the subset comprises at least one of the plurality of identification characteristics,

wherein the identification characteristics displayed at the caller identification portal are updated based on information obtained during a search of at least two networks initiated in response to a selection of the search button, wherein the at least two networks are searched using at least one of a name of the identified caller, a telephone number of the identified caller, a social security number of the identified caller, and an email address of the identified caller, wherein the at least two networks include at least one of an Internet, a local area network, and a peer-to-peer network,

wherein the full mode button is not displayed in response to the selection of the full mode button, and

wherein the partial mode button is not displayed in response to the selection of the partial mode button.

20. The caller identification portal of claim 19, wherein the plurality of identification characteristics further includes at least one of the following:

a caller name, a caller work telephone number, a caller cellular telephone number, a caller facsimile number, a caller home telephone number, a caller work address, a caller home address, a caller universal resource locator, a caller work email address, a caller personal email address, a current time, a current date, a caller time zone, a caller summary information window, a previous call history from the identified caller, a previous call history to the identified caller, a list of upcoming meetings with the identified caller, an audio clip, a video clip, a photograph, and a search button.

21. The caller identification portal of claim 20, wherein the previous call history from the identified caller includes calls from multiple telephone numbers that are associated with the identified caller.

22. The caller identification portal of claim 20, wherein the previous call history to the identified caller identifies calls to multiple telephone numbers that are associated with the identified caller.