Call management for location-aware mobile devices

• US 8,600,391 B2
• Filed: 04/23/2009
• Issued: 12/03/2013
• Est. Priority Date: 11/24/2008
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Vendrow, Vlad, Shmunis, Vladimir
• Primary Examiner(s): PHAM, TIMOTHY X
• Application Number:
  US12/429,116
• Publication Number:
  US 20100130213A1
• Time in Patent Office: 1,685 Days
• Field of Search: 455/445, 455/456.1
• US Class Current: 455/445
• CPC Class Codes: H04M 2207/206 composed of PSTN and wireless network
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04W 40/20 based on geographic position or location
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

A positioning system (e.g., GPS) integrated in, or coupled to, a mobile device determines the position of the mobile device. An availability status manager (ASM) in a vPBX acquires the position of the mobile device. The ASM can contain rules on how to route or otherwise control incoming phone calls based on availability status of one or more mobile devices in the vPBX network. When a call is received by the vPBX, the ASM determines the availability status of the receiving mobile device based on the geographic location of the receiving mobile device. The ASM then routes the call to the receiving mobile device, to another mobile device, or to a landline based on the availability status of the receiving mobile device and the availability status based rules.

Claims

1. A computer-implemented method, comprising:

receiving a location of a mobile device, the mobile device configured to communicate with a telecom service provider and a virtual private branch exchange (vPBX) service provider, wherein the vPBX service provider is different from the telecom service provider, and wherein the mobile device is configured to send outbound calls or receive inbound calls using at least one of the telecom service provider account or the vPBX service provider, and wherein the mobile device is provisioned with one or more vPBX communication services;

accessing at least one location rule for relating the location of the mobile device to at least one pre-determined location, the at least one location rule including a proximity parameter, the proximity parameter defining a proximity distance associated with the at least one pre-determined location, wherein data defining the at least one location rule is provided through an interface associated with the vPBX service provider on the mobile device;

updating a status based on the at least one location rule including updating the status when the location of the mobile device satisfies the proximity distance associated with the at least one pre-determined location;

applying at least one action rule based on the at least one pre-determined location upon receiving a call to the mobile device based on the status, wherein the at least one action rule determines a routing plan based on the pre-determined location; and

routing the call according to the routing plan,

wherein relating the location of the mobile device to the at least one pre-determined location comprises determining that a distance between a geographic location of the mobile device and the at least one pre-determined location is less than or equal to the proximity distance.

2. The method of claim 1, wherein the status is stored in a database.

3. The method of claim 1, wherein a current availability status of the mobile device is provided to one or more other mobile devices for display.

4. The method of claim 1, wherein the at least one pre-determined location comprises a latitude, a longitude, and an altitude.

5. The method of claim 1, wherein relating the location of the mobile device to a pre-determined location comprises determining that a geographic location of the mobile device is within a space defined by predetermined vertices, the geographic location of the mobile device being defined by geographic coordinates of the mobile device.

6. A non-transitory computer-readable medium storing a computer program which, when executed by a computer processor, causes the computer processor to perform operations comprising:

receiving a location of a mobile device, the mobile device configured to communicate with a telecom service provider and a virtual private branch exchange (vPBX) service provider, wherein the vPBX service provider is different from the telecom service provider, and wherein the mobile device is configured to send outbound calls or receive inbound calls using at least one of the telecom service provider account or the vPBX service provider, and wherein the mobile device is provisioned with one or more vPBX communication services;

accessing at least one location rule for relating the location of the mobile device to at least one pre-determined location, the at least one location rule including a proximity parameter, the proximity parameter defining a proximity distance associated with the at least one pre-determined location, wherein data defining the at least one location rule is provided through an interface associated with the vPBX service provider on the mobile device;

updating a status based on the at least one location rule including updating the status when the location of the mobile device satisfies the proximity distance associated with the at least one pre-determined location;

applying at least one action rule based on the at least one pre-determined location upon receiving a call to the mobile device, based on the status, wherein the at least one action rule determines a routing plan based on the pre-determined location; and

routing the call according to the routing plan,

wherein relating the location of the mobile device to the at least one pre-determined location comprises determining that a distance between a geographic location of the mobile device and the at least one pre-determined location is less than or equal to the proximity distance.

7. The non-transitory computer-readable medium of claim 6, wherein the status is stored in a database.

8. The non-transitory computer-readable medium of claim 6, wherein a current availability status of the mobile device is provided to one or more other mobile devices for display.

9. The non-transitory computer-readable medium of claim 6, wherein the at least one pre-determined location comprises a latitude, a longitude, and an altitude.

10. The non-transitory computer-readable medium of claim 6, wherein relating the location of the mobile device to a pre-determined location comprises determining that a geographic location of the mobile device is within a space defined by predetermined vertices, the geographic location of the mobile device being defined by geographic coordinates of the mobile device.

11. A system comprising:

one or more computers configured to perform operations comprising;

receiving a location of a mobile device, the mobile device configured to communicate with a telecom service provider and a virtual private branch exchange (vPBX) service provider, wherein the vPBX service provider is different from the telecom service provider, and wherein the mobile device is configured to send outbound calls or receive inbound calls using at least one of the telecom service provider account or the vPBX service provider, and wherein the mobile device is provisioned with one or more vPBX communication services;

accessing at least one location rule for relating the location of the mobile device to at least one pre-determined location, the at least one location rule including a proximity parameter, the proximity parameter defining a proximity distance associated with the at least one pre-determined location, wherein data defining the at least one location rule is provided through an interface associated with the vPBX service provider on the mobile device;

updating a status based on the at least one location rule including updating the status when the location of the mobile device satisfies the proximity distance associated with the at least one pre-determined location;

applying at least one action rule based on the at least one pre-determined location upon receiving a call to the mobile device based on the status, wherein the at least one action rule determines a routing plan based on the pre-determined location; and

routing the call according to the routing plan,

wherein relating the location of the mobile device to the at least one pre-determined location comprises determining that a distance between a geographic location of the mobile device and the at least one pre-determined location is less than or equal to the proximity distance.

12. The system of claim 11, wherein the status is stored in a database.

13. The system of claim 11, the operations further comprising providing a current availability status of the mobile to one or more other mobile devices for display.

14. The system of claim 11, wherein the at least one pre-determined location comprises a latitude, a longitude, and an altitude.

15. The system of claim 11, wherein relating the location of the mobile device to a pre-determined location comprises determining that a geographic location of the mobile device is within a space defined by predetermined vertices, the geographic location of the mobile device being defined by geographic coordinates of the mobile device.