Systems, methods, and devices for prompting mobile device users for feedback information using tone transmissions

• US 8,725,121 B2
• Filed: 03/02/2009
• Issued: 05/13/2014
• Est. Priority Date: 03/02/2009
• Status: Active Grant

• Current Assignee: First Data Corporation (Fiserv Incorporated)
• Original Assignee: First Data Corporation (Fiserv Incorporated)
• Inventors: Dragt, Bruce
• Primary Examiner(s): Shen, Qun
• Application Number:
  US12/396,248
• Publication Number:
  US 20100222043A1
• Time in Patent Office: 1,898 Days
• Field of Search: 455/414.1, 455/466, 455/414.3, 705 1426- 27
• US Class Current: 455/414.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Systems, methods, and devices for prompting mobile device users for feedback information using tone transmissions are provided. One device may include a network interface, a display, a microphone, and a processor in communication with the network interface, display, and microphone, where the processor is configured to execute computer executable instructions to receive, by the microphone, a tone, where the tone includes a location identifier. The processor is further configured to execute computer executable instructions to extract the location identifier from the tone, and transmit, via the network interface, a signal that includes at least a portion of the location identifier. Moreover, the processor is further configured to execute computer executable instructions to receive, via the network interface, user prompting information associated with the location identifier, and display at least a portion of the user prompting information on the display.

Claims

1. A mobile device comprising:

a network interface;

a display;

a microphone; and

at least one processor in communication with the network interface, the display, and the microphone, wherein the at least one processor is configured to execute computer executable instructions to;

receive, via the microphone, a tone;

extract a location identifier from the tone, wherein the location identifier identifies one or more information sources to retrieve user prompting information, wherein the user prompting information is user interface information to request feedback information from a mobile device user;

direct transmission, to a remote information source via the network interface, of a signal comprising at least a portion of the location identifier;

receive, via the network interface from the remote information source in response to the transmission of the signal, the user prompting information associated with the location identifier, the user prompting information comprising at least one of (i) voting information or (ii) rating information for an item, a service, or a content associated with the received tone;

direct the display of at least a portion of the user prompting information on the display;

receive, in response to the display, user feedback information associated with the user prompting information;

direct transmission, via the network interface to the remote information source, of at least a portion of the received user feedback information, wherein the transmission of the at least the portion of the received user feedback information is via a second tone;

receive additional content based at least in part on the received user feedback information; and

receive a confirmation message in response to the transmitted user feedback information, wherein the confirmation message indicates acceptance or rejection of the user feedback information.

2. The mobile device of claim 1, wherein the tone received by the microphone is substantially inaudible to the human ear.

3. The mobile device of claim 1, wherein the tone received by the microphone is between 16 KHz and 22 kHz.

4. The mobile device of claim 1, wherein the user prompting information further comprises a notification to the mobile device user.

5. The mobile device of claim 4, wherein the notification is based on a particular time associated with the tone, or a particular event associated with the tone, or particular content associated with the tone.

6. The mobile device of claim 4, wherein the notification is based on a user preference, and wherein the received tone was previously associated with the user preference.

7. The mobile device of claim 1, wherein the user prompting information comprises a graphical user interface, and wherein the graphical user interface includes at least one prompt for the user feedback information.

8. The mobile device of claim 1, wherein the user prompting information further comprises at least one prompt associated with content selection information or user preference information.

9. A method comprising:

receiving, by a microphone of a mobile device, a tone;

extracting, by a mobile device processor, a location identifier from the tone, wherein the location identifier identifies one or more information sources to retrieve user prompting information, wherein user prompting information is user interface information to request feedback information from a mobile device user;

transmitting, to a remote information source via a network interface of the mobile device, a signal comprising at least a portion of the location identifier;

receiving, via the network interface from the remote information source in response to the transmission of the signal, the user prompting information associated with the location identifier, the user prompting information comprising at least one of (i) voting information or (ii) rating information for an item, a service, or a content associated with the received tone;

displaying at least a portion of the user prompting information on a display of the mobile device;

receiving, via an input interface of the mobile device in response to the display, user feedback information associated with the user prompting information;

transmitting, via the network interface to the remote information source, at least a portion of the received user feedback information, wherein transmitting the at least a portion of the received user feedback information comprises transmitting the at least a portion of the received user feedback information via a second tone;

receiving, via the network interface of the mobile device, additional content based at least in part on the received user feedback information; and

receiving, at the mobile device in response to the transmitted user feedback information, a confirmation message, wherein the confirmation message indicates acceptance or rejection of the user feedback information.

10. The method of claim 9, wherein the tone received by the microphone is substantially inaudible to the human ear.

11. The method of claim 9, wherein the tone received by the microphone is between 16 KHz and 22 kHz.

12. The method of claim 9, wherein the user prompting information further comprises a notification to the mobile device user.

13. The method of claim 12, wherein the notification is based on a particular time associated with the tone, a particular event associated with the tone, or a particular content associated with the tone.

14. The method of claim 12, wherein the notification is based on a user preference, and wherein the received tone was previously associated with the user preference.

15. The method of claim 9, wherein the user prompting information comprises a graphical user interface, and wherein the graphical user interface includes at least one prompt for the user feedback information.

16. The method of claim 9, wherein the user prompting information further comprises at least one prompt associated with content selection information or user preference information.