Reconciliation and remediation with communication archives

• US 8,732,265 B2
• Filed: 06/27/2008
• Issued: 05/20/2014
• Est. Priority Date: 06/27/2008
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Thomas, Shawn, Pulla, Gautam, Wang, Yamin, Chand, Naveen, Kay, Jeffrey
• Primary Examiner(s): Jalil, Neveen Abel
• Assistant Examiner(s): BUCKINGHAM, KELLYE DEE
• Application Number:
  US12/147,668
• Publication Number:
  US 20090327352A1
• Time in Patent Office: 2,153 Days
• Field of Search: None
• US Class Current: 709/217
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Techniques for reconciliation and remediation of messages sent by a server for storage in an archive are described. Some techniques may comprise receiving a message to be reconciled corresponding to a message sent by a server to be stored in an archive. The received message may be categorized for reconciliation, and a delivery confirmation query may be issued to the archive according to categorization of the message for reconciliation. Based on the response to the delivery confirmation query, it can be determined with certainty whether the message sent to the archive for storage is indeed stored at the archive. Other embodiments are described and claimed.

Claims

1. A method, comprising:

receiving a copy of a journal report corresponding to a journal report sent by a server to an archive, the copy of the journal report comprising a message to be reconciled corresponding to a message sent by the server to the archive for storage;

categorizing, by a processor, the received message for reconciliation into one of a plurality of categories based on whether an amount of time that has elapsed since the copy of the journal report was received is within one or more time intervals, wherein a first category corresponds to a first time interval corresponding to at least one of delivery and processing latency associated with the archive and a second category corresponds to a second time interval corresponding to the time period after the expiration of the first time period and before the expiration of a local cache lifetime, wherein the copy of the message is stored in the local cache;

issuing a delivery confirmation query to the archive according to categorization of the message for reconciliation, wherein a delivery confirmation query is not issued for at least one category and is issued for at least one other category; and

determining whether the message sent from the server to the archive is stored at the archive based on a response to the delivery confirmation query.

2. The method of claim 1, comprising issuing a configuration query requesting configuration information from the archive including an expected latency.

3. The method of claim 1, wherein a third category corresponds to a third time interval corresponding to a time interval for resolving delay issues.

4. The method of claim 1, comprising categorizing the message to be reconciled based on receiving a negative response to the delivery confirmation query.

5. The method of claim 1, comprising issuing a retry query after receiving a negative response to the delivery confirmation query.

6. The method of claim 5, comprising resubmitting the message to be reconciled to the archive after receiving a negative response to the retry query.

7. The method of claim 1, comprising:

storing the message to be reconciled; and

deleting the message to be reconciled after receiving a positive response to the delivery confirmation query.

8. The method of claim 1, comprising issuing the delivery confirmation query to the archive in accordance with a web service protocol.

18. The method of claim 3, comprising issuing a delivery confirmation query for messages in the second category, and not issuing delivery confirmation queries for messages in the first and third categories.

9. A computer-readable storage medium having computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to:

receive a copy of a journal report corresponding to a journal report sent by a server to an archive, the copy of the journal report comprising a message to be reconciled corresponding to a message sent by the server to the archive for storage;

categorize the message to be reconciled into one of a plurality of categories based on whether an amount of time that has elapsed since the copy of the journal report was received is within one or more time intervals, wherein a first category corresponds to a first time interval corresponding to at least one of delivery and processing latency associated with the archive and a second category corresponds to a second time interval corresponding to the time period after the expiration of the first time period and before the expiration of a local cache lifetime, wherein the copy of the message is stored in the local cache;

issue a delivery confirmation query to the archive, wherein a delivery confirmation query is not issued for at least one category and is issued for at least one other category; and

confirm whether the message sent from the server to the archive is stored at the archive based on a response to the delivery confirmation query.

10. The computer-readable medium of claim 9, wherein a third time interval corresponding to a time interval for resolving delay issues.

11. The computer-readable medium of claim 9, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to issue a retry query after receiving a negative response to the delivery confirmation query.

12. The computer-readable medium of claim 11, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to resubmit the message to be reconciled to the archive after receiving a negative response to the retry query.

13. The computer-readable medium of claim 9, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to:

store the message to be reconciled; and

delete the message to be reconciled after receiving a positive response to the delivery confirmation query.

19. The computer-readable medium of claim 10, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to issue a delivery confirmation query for messages in the second category, and not issue delivery confirmation queries for messages in the first and third categories.

14. An apparatus, comprising:

a processing unit;

a message receiving component executing on the processing unit to receive a copy of a journal report from a journaling agent, the copy of the journal report comprising a message to be reconciled corresponding to a message sent by the journaling agent to an archive for storage;

a categorizing component executing on the processing unit to categorize the received message for reconciliation into one of a plurality of categories based on whether an amount of time that has elapsed since the copy of the journal report was received is within one or more time intervals, wherein a first category corresponds to a first time interval corresponding to at least one of delivery and processing latency associated with the archive and a second category corresponds to a second time interval correspond to the time period after the expiration of the first time period and before the expiration of a local cache lifetime, wherein the copy of the message is stored in the local cache; and

a query issuing component executing on the processing unit to issue a delivery confirmation query to the archive for determining whether the message sent from the server to the archive is stored at the archive, wherein a delivery confirmation query is not issued for at least one category and is issued for at least one other category.

15. The apparatus of claim 14, comprising:

a query response receiving component to receive a response to the delivery confirmation query from the archive, wherein the query issuing component issues a retry query after receiving a negative response to the delivery confirmation query; and

a remediation component to resubmit the message to be reconciled to the archive after receiving a negative response to the retry query.

16. The apparatus of claim 14, wherein apparatus comprises the journaling agent.

17. The apparatus of claim 14, wherein the delivery confirmation query comprises a web service query.

20. The apparatus of claim 14, the plurality of categories comprising a third category corresponding to a third time interval corresponding to a time interval for resolving delay issues;

and the query issuing component to issue a delivery confirmation query for messages in the second category, and not issue delivery confirmation queries for messages in the first and third categories.