Method and apparatus for administration of circuit inventories in telecommunications networks

• US 8,923,495 B2
• Filed: 12/28/2009
• Issued: 12/30/2014
• Est. Priority Date: 12/08/1999
• Status: Active Grant

• Current Assignee: TSR, Inc.
• Original Assignee: TSR, Inc.
• Inventors: Kuhn, Robert C., Gleason, Michael F.
• Primary Examiner(s): Phan, Joseph T
• Application Number:
  US12/647,878
• Publication Number:
  US 20100158224A1
• Time in Patent Office: 1,828 Days
• Field of Search: 37911401-11405, 37912102-12705
• US Class Current: 379/115.01
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/04 Recording calls , or communications in printed, perforated or other permanent form
• CPC Class Codes: H04M 15/41 Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/43 Billing software details
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/53 using mediation
• CPC Class Codes: H04M 15/725 by the operator
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 2215/0104 Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0164 Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
• CPC Class Codes: H04M 2215/0172 Mediation, i.e. device or program to reformat CDRS from one or more switches in order to adapt to one or more billing programs formats
• CPC Class Codes: H04M 2215/7063 Administer via operator

Abstract

Telecommunications customers must frequently utilize the facilities of many different telecommunications service providers in order to transmit data from one location to another. When a telecommunications customer encounters a network problem, that customer usually must navigate a complicated web of service providers and equipment owners in order to receive meaningful technical assistance from a human technician. The present invention is designed and intended to facilitate human interactions for technical support and administrative tasks by associating customer, contract, circuit, equipment, key personnel, billing, and telco information in a database for efficient data presentation and information retrieval. Resolution of the logistical problem of tracking circuit information is achieved by organizing the information and displaying important data concurrently. Toward that end, the system modules comprising the invention share all of the circuit inventory data available, and graphical user interfaces for each module display relevant information together. Examples of features in the present invention include: simultaneous display of circuit and contact information for key personnel, a reminder function for tracking changes in important service characteristics, and customer-specific formatting for billing.

Claims

1. A telecommunications circuit provisioning and administration system for recording telecommunications service data comprising:

a customer submodule providing access to customer information;

a contract submodule providing access to contract information;

a circuit submodule providing access to a database of circuit information, each circuit being logically associated to said contract information;

a conversion submodule which converts data information into a standardized format;

a billing submodule that consolidates billing information corresponding to a plurality of telecommunications circuits into a single invoice; and

a data presentation submodule that displays telecommunications service data available over a network alongside previously entered data in a desired format for easy reference during human interactions concerning transitioning of an original installed service to a replacement service, including de-installation of said original installed service.

2. A telecommunications circuit provisioning and administration system according to claim 1, wherein said billing submodule formats line item details according to user-defined parameters.

3. A telecommunications circuit provisioning and administration system according to claim 1, further comprising a change notification submodule that provides a report on impending or present changes to a telecommunications service of a customer.

4. A telecommunications circuit provisioning and administration system according to claim 1, further comprising a telecommunications service provider submodule for providing access to a database of telecommunication service provider information, wherein said database of telecommunications service provider information comprises a plurality of telecommunications service provider records, each of said telecommunications service provider records comprising data describing telecommunication service providers.

5. A telecommunications circuit provisioning and administration system according to claim 1, further comprising a key personnel submodule providing access to a database of key personnel information, wherein said database of key personnel information comprises a plurality of key personal records, each of said key personnel records comprising data beneficial for communicating with a person or group of persons.

6. A telecommunications circuit provisioning and administration system according to claim 1, further comprising a trouble ticket submodule providing access to a database of trouble ticket information, wherein said database of trouble ticket information comprises a plurality of trouble ticket records, each of said trouble ticket records comprising data describing a particular telecommunications event.

7. A telecommunications circuit provisioning and administration system according to claim 1, wherein said customer submodule provides access to a database of customer information, wherein said database of customer information comprises a plurality of customer records, each of said customer records comprising data describing a consumer of telecommunications services.

8. A telecommunications circuit provisioning and administration system according to claim 1, wherein said billing submodule exists as a standalone program.

9. A telecommunications circuit provisioning and administration system according to claim 1, wherein the data presentation submodule provides access to a database of data presentation formats.

10. A telecommunications circuit provisioning and administration system according to claim 9, wherein access includes the operations of entering, deleting, modifying, storing, and displaying data.

11. A telecommunications circuit provisioning and administration system according to claim 9, further comprising a security submodule providing access to a database of system operator information for regulating access to system submodules and regulating operations each operator is privileged to perform.

12. A computerized method of presenting telecommunications service charges, comprising:

receiving from a database customer description information processed through a conversion submodule;

receiving a description of a telecommunications pathway of circuit information processed through a conversion submodule;

receiving telecommunications service charge information for a plurality of telecommunications circuits of the telecommunications pathway processed through a conversion submodule, the plurality of telecommunications circuits being provided by multiple vendors;

receiving telecommunications service provider description information processed through a conversion submodule;

processing all received information in order to logically connect and aggregate the received information;

presenting, through an interactive display interface, billing information that aggregates the telecommunications service charge data from the multiple vendors providing the plurality of telecommunications circuits; and

displaying telecommunications service data available over a network alongside previously entered data in a desired format for easy reference during human interactions concerning transitioning of an original installed service to a replacement service, including de-installation of said original installed service.

13. A method of tracking telecommunications service and provisioning circuits according to claim 12, further comprising:

entering a subdivision customer description data into a database of contract information;

entering data beneficial for communicating with a person or group of persons into a database of key personnel information; and

entering telecommunications event data into a database of trouble ticket information.

14. A method of tracking telecommunications service and provisioning circuits according to claim 12, further comprising:

generating a notice of impending changes in telecommunications service or cost related to a single circuit or component of a circuit.

15. A method of tracking telecommunications service and provisioning circuits according to claim 12, further comprising:

entering operator access regulation instructions into a database of system operator information; and

providing system access only to those system operators permitted according to said database of system operator information.

16. A method of tracking telecommunications service and provisioning circuits according to claim 12, further comprising:

generating monthly billing reports and payment requests in a format convenient for customer review.

17. A method of tracking telecommunications service and provisioning circuits according to claim 12, further comprising:

generating monthly billing reports and payment requests in a format specified by a user.

18. A computerized telecommunications circuit provisioning and administration system for recording telecommunications service data comprising:

a customer submodule providing access to customer information;

a contract submodule providing access to contract information;

a circuit submodule providing access to circuit information, each circuit being logically connected by the computer to a respective contract;

a conversion submodule which converts data information into a standardized format;

a change notification submodule outputting reports notifying of current or impending changes to telecommunications service based on the customer information, the circuit information and the contract information; and

a data presentation submodule displaying telecommunications service data available over a network alongside previously entered data in a desired format for easy reference during human interactions concerning transitioning of an original installed service to a replacement service, including de-installation of said original installed service.

19. A telecommunications circuit provisioning and administration system according to claim 18, wherein the change notification submodule provides the reports notifying of current or impending change to a customer.