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Method of establishing a communications connection from a deactivated telematics unit on a motor vehicle

  • US 8,923,797 B2
  • Filed: 07/31/2007
  • Issued: 12/30/2014
  • Est. Priority Date: 07/31/2007
  • Status: Expired due to Fees
First Claim
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1. A method for a call center to communicate with a motor vehicle having a deactivated telematics unit, the method comprising the steps of:

  • receiving at the call center a request for service via a cellular telephone call from the deactivated telematics unit;

    receiving from the telematics unit data indicative of the request along with the cellular telephone call;

    automatically identifying at the call center a type of request being made based on the data; and

    routing the cellular telephone call to a non-emergency group within the call center when the type of request identified from the data is determined to be non-emergency and to an emergency group within the call center when the type of request is determined to be an emergency.

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