Method of establishing a communications connection from a deactivated telematics unit on a motor vehicle
First Claim
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1. A method for a call center to communicate with a motor vehicle having a deactivated telematics unit, the method comprising the steps of:
- receiving at the call center a request for service via a cellular telephone call from the deactivated telematics unit;
receiving from the telematics unit data indicative of the request along with the cellular telephone call;
automatically identifying at the call center a type of request being made based on the data; and
routing the cellular telephone call to a non-emergency group within the call center when the type of request identified from the data is determined to be non-emergency and to an emergency group within the call center when the type of request is determined to be an emergency.
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Abstract
A system and method for communicating with a call center from a vehicle telematics unit that has had its cellular service deactivated. The method includes the step of receiving a request from the telematics unit to communicate with the call center via cellular telephony using a cleared telephone number. The call is then established and the type of request is determined at the call center and used to route the cellular call to an appropriate advisor or department in the call center based on the type of request being made.
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Citations
17 Claims
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1. A method for a call center to communicate with a motor vehicle having a deactivated telematics unit, the method comprising the steps of:
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receiving at the call center a request for service via a cellular telephone call from the deactivated telematics unit; receiving from the telematics unit data indicative of the request along with the cellular telephone call; automatically identifying at the call center a type of request being made based on the data; and routing the cellular telephone call to a non-emergency group within the call center when the type of request identified from the data is determined to be non-emergency and to an emergency group within the call center when the type of request is determined to be an emergency. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for a motor vehicle, having a telematics unit, to initiate communication with a call center upon an occurrence of an event after cellular telephony of the telematics unit has been deactivated, the method comprising the steps of:
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sensing the occurrence of the event; initiating a cellular call to the call center using a cleared cellular number; transmitting data including a type of request to the call center; communicating with a particular group within the call center based on the type of request; and terminating the cellular call after completion of the transfer of data. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A method for a call center to communicate with a motor vehicle having a deactivated telematics unit, the method comprising the steps of:
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(a) receiving a cellular call at a call center from a vehicle telematics unit that has previously been deactivated; (b) determining whether the cellular call has been generated at the vehicle through an emergency request; (b1) if so, forwarding the cellular call to an emergency group of the call center; (c) otherwise, determining if the cellular call was generated by a service request; and (c1) if not, forwarding the cellular call to a reactivation group of the call center; and (d) instructing the vehicle telematics unit to place a subsequent cellular call to the call center using a cleared number if the vehicle telematics unit does not receive a code that is transmitted to the vehicle telematics unit at the end of the cellular call. - View Dependent Claims (15, 16, 17)
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Specification