Method and system for obtaining feedback for a product
First Claim
1. A computer-implemented method, performed by server having one or more processors and memory storing programs to be executed by the server, the method comprising:
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sending an HTML email to a customer at a predetermined time,wherein the HTML email containsa request to review a product purchased by the customer and sent to the customer using a respective method of delivery,a rating input area,a text input area,an authentication token, andan HTTP form submission command to send a response to the request from the customer back to the server, andreceiving the response and authenticating the response using the authentication token,wherein the response contains at least one of a rating that was entered in the rating input area and text that was entered in the text input area.
1 Assignment
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Accused Products
Abstract
The embodiments disclosed herein include new, more efficient ways to request, create, send, and receive product reviews from the Internet. One aspect of the invention is an email message for a customer. The email message includes a request to review a product obtained by the customer in a transaction; a rating input area and/or a text input area; an authentication token that includes a transaction identifier corresponding to the transaction; and an HTTP form submission command to send a response to the request from the customer to a remote computer. The response includes a rating entered in the rating input area and/or text entered in the text input area, and the authentication token.
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Citations
23 Claims
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1. A computer-implemented method, performed by server having one or more processors and memory storing programs to be executed by the server, the method comprising:
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at the server; sending an HTML email to a customer at a predetermined time, wherein the HTML email contains a request to review a product purchased by the customer and sent to the customer using a respective method of delivery, a rating input area, a text input area, an authentication token, and an HTTP form submission command to send a response to the request from the customer back to the server, and receiving the response and authenticating the response using the authentication token, wherein the response contains at least one of a rating that was entered in the rating input area and text that was entered in the text input area. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-implemented method, performed by a client computer associated with a customer, the client computer having one or more processors and memory storing programs to be executed by the client computer, the method comprising:
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at the client computer; receiving an electronic message, wherein the electronic message contains a request to review a product obtained by a customer in a transaction, a rating input area and/or a text input area, an authentication token, and an HTTP form submission command to send a response to the request from the customer to a remote computer; sending, in response to activation of the HTTP form submission command, the response to the request to the remote computer, wherein the response to the request contains a rating that was entered in the rating input area and/or text that was entered in the text input area, and further contains the authentication token to enable authentication of the response by the remote computer using the authentication token. - View Dependent Claims (11)
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12. A client computer associated with a customer, the client computer having one or more processors and memory storing programs to be executed by the client computer, wherein the client computer is configured to:
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receive an electronic message, wherein the electronic message contains a request to review a product obtained by a customer in a transaction, a rating input area and/or a text input area, an authentication token, and an HTTP form submission command to send a response to the request from the customer to a remote computer; and send, in response to activation of the HTTP form submission command, the response to the request to the remote computer, wherein the response to the request contains a rating that was entered in the rating input area and/or text that was entered in the text input area, and further contains the authentication token to enable authentication of the response by the remote computer using the authentication token. - View Dependent Claims (13)
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14. A non-transitory machine readable medium having stored thereon data representing sequences of instructions, which when executed by a server, cause the server to:
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send an email message to a customer at a predetermined time, wherein the email message contains; a request to review a product purchased by the customer and sent to the customer using a respective method of delivery, a rating input area and/or a text input area, an authentication token, and an HTTP form submission command to send a response to the request from the customer to the server; receive the response, wherein the response contains a rating that was entered in the rating input area and/or text that was entered in the text input area, and the authentication token; and authenticate the response using the authentication token. - View Dependent Claims (15, 16, 17)
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18. A non-transitory machine readable medium having stored thereon data representing sequences of instructions, which when executed by a client computer associated with a customer, cause the client computer to:
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receive an electronic message, wherein the electronic message contains a request to review a product obtained by a customer in a transaction, a rating input area and/or a text input area, an authentication token, and an HTTP form submission command to send a response to the request from the customer to a remote computer; and send, in response to activation of the HTTP form submission command, the response to the request to the remote computer, wherein the response to the request contains a rating that was entered in the rating input area and/or text that was entered in the text input area, and further contains the authentication token to enable authentication of the response by the remote computer using the authentication token. - View Dependent Claims (19)
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20. A server system having one or more processors and memory storing programs to be executed by the server, wherein the server system is configured to:
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send an email message to a customer at a predetermined time, wherein the email message contains; a request to review a product purchased by the customer and sent to the customer using a respective method of delivery, a rating input area and/or a text input area, an authentication token, and an HTTP form submission command to send a response to the request from the customer to the server system; receiving the response, wherein the response contains a rating that was entered in the rating input area and/or text that was entered in the text input area, and the authentication token; and authenticate the response using the authentication token. - View Dependent Claims (21, 22, 23)
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Specification