Systems and methods for identifying and delivering tailored content based upon a service dialog
First Claim
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1. A method, comprising:
- generating, by a computer-based system configured for processing a service dialog, a consumer profile;
obtaining, by the computer-based system, event information related to an event from the consumer profile;
reminding, by the computer-based system, the consumer of the event;
identifying, by the computer-based system and in response to a custom service dialog request, tailored content based upon the event, based upon the consumer profile and based upon a custom service dialog to obtain information related to the custom service dialog request;
wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request,wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog,wherein the identifying based on the consumer profile includes analyzing the consumer profile to determine a consumer pattern and a consumer preference,wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor;
embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;
communicating, by the computer-based system, the tailored content to the consumer; and
communicating, by the computer-based system, a plurality of tailored options associated with the tailored content,wherein the tailored content is further determined based upon the information related to the custom request, obtained content, the consumer pattern, the consumer preference, and content metadata,wherein the content metadata includes category data associated with the tailored content, andwherein the plurality of tailored options include merchant data related to advertising and offers.
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Abstract
The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
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Citations
20 Claims
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1. A method, comprising:
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generating, by a computer-based system configured for processing a service dialog, a consumer profile; obtaining, by the computer-based system, event information related to an event from the consumer profile; reminding, by the computer-based system, the consumer of the event; identifying, by the computer-based system and in response to a custom service dialog request, tailored content based upon the event, based upon the consumer profile and based upon a custom service dialog to obtain information related to the custom service dialog request; wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog, wherein the identifying based on the consumer profile includes analyzing the consumer profile to determine a consumer pattern and a consumer preference, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the computer-based system, the tailored content to the consumer; and communicating, by the computer-based system, a plurality of tailored options associated with the tailored content, wherein the tailored content is further determined based upon the information related to the custom request, obtained content, the consumer pattern, the consumer preference, and content metadata, wherein the content metadata includes category data associated with the tailored content, and wherein the plurality of tailored options include merchant data related to advertising and offers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 16, 17, 18, 19, 20)
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8. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system configured for processing a service dialog, cause the computer-based system to perform operations comprising:
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generating, by the computer-based system, a consumer profile; obtaining, by the computer-based system, event information related to an event from the consumer profile; reminding, by the computer-based system, the consumer of the event; identifying, by the computer-based system and in response to a custom service dialog request, tailored content based upon the event, based upon the consumer profile and based upon a custom service dialog to obtain information related to the custom service dialog request; wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog, wherein the identifying based on the consumer profile includes analyzing the consumer profile to determine a consumer pattern and a consumer preference, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the computer-based system, the tailored content to the consumer; and communicating, by the computer-based system, a plurality of tailored options associated with the tailored content, wherein the tailored content is further determined based upon the information related to the custom request, obtained content, the consumer pattern, the consumer preference, and content metadata, wherein the content metadata includes category data associated with the tailored content, and wherein the plurality of tailored options include merchant data related to advertising and offers. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a processor configured for processing a service dialog, a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising; generating, by the processor, a consumer profile; obtaining, by the processor, event information related to an event from the consumer profile; reminding, by the processor, the consumer of the event; identifying, by the processor and in response to a custom service dialog request, tailored content based upon the event, based upon the consumer profile and based upon a custom service dialog to obtain information related to the custom service dialog request; wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog, wherein the identifying based on the consumer profile includes analyzing the consumer profile to determine a consumer pattern and a consumer preference, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor; embedding, by the processor, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the processor, the tailored content to the consumer; and communicating, by the processor, a plurality of tailored options associated with the tailored content, wherein the tailored content is further determined based upon the information related to the custom request, obtained content, the consumer pattern, the consumer preference, and content metadata, wherein the content metadata includes category data associated with the tailored content, and wherein the plurality of tailored options include merchant data related to advertising and offers.
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Specification