Emergency response data management

• US 10,341,494 B2
• Filed: 04/06/2012
• Issued: 07/02/2019
• Est. Priority Date: 04/08/2011
• Status: Active Grant

• Current Assignee: Rave Wireless Incorporated
• Original Assignee: Rave Wireless Incorporated
• Inventors: Piett, William Todd, Serra, Matthew A.
• Primary Examiner(s): El-Zoobi, Maria
• Application Number:
  US13/441,148
• Publication Number:
  US 20120257729A1
• Time in Patent Office: 2,643 Days
• Field of Search: 379 37- 45
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

An approach to managing emergency response data for providing in response to an emergency call makes use of different management approaches depending on the source of the data. For example, data provided directly by the individual to whom the data refers may be handled in one way, while data provided indirectly by an entity or other individual may be handled in another way. Information provided indirectly may be validated and/or its source indicated when presented to an emergency responder.

Claims

1. A method comprising, in advance of an emergency call being made by an individual call-source, receiving, from a facilities manager, a request to establish an account on a corporate 9-1-1 platform via a shared communications network, in advance of said emergency call, causing said corporate 9-1-1 platform to receive information from said facilities manager through said account, wherein said facilities manager differs from said individual call-source and has used said shared communications network to access said account, wherein said facilities manager has provided said information, which comprises emergency-response information concerning said facility, to said corporate 9-1-1 platform through said account, validating said information, maintaining said validated information at said corporate 9-1-1 platform, and in response to said emergency call being made, causing said corporate 9-1-1 platform to make said validated information available to at least one of an emergency operator and a first responder.

2. The method of claim 1, wherein said information further comprises both medical information and corporate emergency response information, said method further comprising permitting said individual call-source to manage said medical information and permitting said manager to manage said corporate emergency response information.

3. The method of claim 1, wherein maintaining said information comprises associating said information with communications devices associated with a business facility on whose behalf said manager has provided said information.

4. The method of claim 1, wherein maintaining said information comprises maintaining said information through a machine-to-machine interface.

5. The method of claim 1 further comprising, at least in part in response to said emergency call having been made by said individual call-source, making said validated information available to said first responder.

6. The method of claim 1, wherein said account was established by said manager on behalf of a business, wherein validating said information comprises requiring said individual call-source to communicate with a communication device known to be associated with a business that has said account.

7. The method of claim 1, further comprising, at least in part in response to said emergency call having been made by said individual call-source, making said validated information available to said emergency-call operator.

8. The method of claim 1, further comprising, during said emergency call, providing access to a database that leads to said information that was provided by said manager to said corporate 9-1-1 platform.

9. The method of claim 1, wherein maintaining said information comprises maintaining said information through a human-to-machine interface.

10. The method of claim 1, further comprising selecting said information to comprise a description of how to access a facility associated with business on whose behalf said manager has provided said information to said corporate 9-1-1 platform.

11. The method of claim 1, further comprising selecting said manager to be a caregiver of said individual call-source who has provided said information on behalf of said individual call-source.

12. The method of claim 1, further comprising confirming a registrant'"'"'s authority to represent said individual call-source following receipt of a request therefrom to establish said account.

13. The method of claim 1, further comprising making available information associated with a location from which said individual call-source made said emergency call.

14. The method of claim 1, further comprising making available information associated with a communication device that was used by said individual call-source.

15. The method of claim 1, wherein validating said information comprises confirming that said manager has authority to provide said information on behalf of said individual call-source.

16. The method of claim 1, wherein validating said information comprises confirming that said manager has authority to provide said information on behalf of a particular business entity on whose behalf said manager purports to act.

17. The method of claim 1, wherein maintaining said information comprises associating said information with a geographical location associated with a business facility on whose behalf said manager has provided said information.

18. The method of claim 1, further comprising selecting said manager to be one who has provided said information on behalf of a business having a business facility, wherein said individual call-source originates at said business facility.

19. The method of claim 1, wherein said information comprises a description of hazardous materials at a facility associated with a business on whose behalf said manager has provided said information to said corporate 9-1-1 platform.

20. The method of claim 1, wherein validating said information comprises requiring said manager who provides said information to said corporate 9-1-1 platform to communicate with a communication device that is known to be associated with a business on whose behalf said manager provides said information.

21. The method of claim 1, wherein said information comprises emergency contacts for said facility.

22. The method of claim 1, wherein said information comprises a description of a facility associated with a business on whose behalf said manager has provided said information to said corporate 9-1-1 platform.

23. The method of claim 1, wherein validating said information comprises identifying a discrepancy between information provided by said individual call-source, which is within the individual call source'"'"'s scope of control and outside said manager'"'"'s scope of control, and information provided by said manager, which is within said manager'"'"'s scope of control and outside said individual call source'"'"'s scope of control.

24. The method of claim 1, wherein maintaining said information comprises maintaining said information using a computer-to-computer API.

25. The method of claim 1, wherein validating said information comprises receiving information that would only be known to said manager.

26. The method of claim 1, wherein said information comprises information about tenants of a facility associated with a business on whose behalf said manager has provided said information to said corporate 9-1-1 platform.

27. The method of claim 1, wherein maintaining said information comprises maintaining said information through a web browser.

28. The method of claim 1, wherein validating said information comprises rejecting information that has been provided by said manager.