Data processing systems for integration of consumer feedback with data subject access requests and related methods

• US 10,353,673 B2
• Filed: 08/06/2018
• Issued: 07/16/2019
• Est. Priority Date: 06/10/2016
• Status: Active Grant

• Current Assignee: OneTrust LLC
• Original Assignee: OneTrust LLC
• Inventors: Barday, Kabir A., Sabourin, Jason L., Brannon, Jonathan Blake, Karanjkar, Mihir S., Jones, Kevin
• Primary Examiner(s): Chen, Qing
• Application Number:
  US16/055,944
• Publication Number:
  US 20180349641A1
• Time in Patent Office: 344 Days
• Field of Search: 717100-103, 705 732, 705 1444
• CPC Class Codes: G06F 15/76 Architectures of general purpose stored program computers with program plugboard G06F15/08; multicomputers G06F15/16
• CPC Class Codes: G06F 16/313 Selection or weighting of terms for indexing
• CPC Class Codes: G06F 21/552 involving long-term monitoring or reporting
• CPC Class Codes: G06F 21/6245 Protecting personal data, e.g. for financial or medical purposes
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 8/20 Software design
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: H04L 63/102 Entity profiles
• CPC Class Codes: H04L 63/20 for managing network security; network security policies in general filtering policies H04L63/0227

Abstract

A particular organization may undertake a plurality of different privacy campaigns, processing activities, etc. that involve the collection and storage of personal data. The system may be configured to collect customer satisfaction data, for example: (1) as part of a data subject access request submission form; (2) when providing one or more results of a data subject access request to the data subject; or (3) at any other suitable time. The customer satisfaction data may be collected in the form of a suitable survey, free-form response questionnaire, etc. (e.g., thumbs up vs. thumbs down, etc.). Additionally, by integrating a feedback survey with the data subject access request process, the system may increase a number of consumers that provide responses to the feedback survey. In particular embodiments, the system is configured to require the requestor to respond to the feedback survey prior to submitting the data subject access request.

Claims

1. A computer-implemented data processing method for facilitating feedback with respect to a data subject access request, the computer-implemented data processing method comprising:

receiving, by one or more computer processors, a data subject access request from a requestor that is a request for a particular organization to perform one or more actions with regard to one or more pieces of personal data the particular organization has obtained on the requestor, wherein the data subject access request comprises one or more request parameters;

processing, by one or more processors, the data subject access request by automatically identifying and retrieving the one or more pieces of personal data associated with the requestor, wherein the one or more pieces of personal data associated with the requestor are stored in one or more data repositories associated with the particular organization;

in response to processing the data subject access request, automatically providing, by one or more processors, a feedback survey to the requestor based at least in part on the data subject access request;

receiving, by one or more processors, a completed version of the feedback survey from the requestor;

automatically calculating, by one or more processors, a feedback score for the particular organization based at least in part on the completed version of the feedback survey from the requestor;

automatically adding, by one or more processors, the completed version of the feedback survey from the requestor to a plurality of completed versions of feedback surveys that comprise, for each of a plurality of data subject access requests, a completed version of a feedback survey from a requestor of a particular data subject access request;

automatically calculating, by one or more processors, an aggregate feedback score for the particular organization based at least in part on the plurality of completed versions of the feedback surveys;

digitally storing, by one or more processors, the aggregate feedback score for the particular organization in computer memory; and

automatically flagging, by one or more processors, a requestor interaction interface of a particular data subject access request for modification based at least in part on the aggregate feedback score for the particular organization.

2. The computer-implemented data processing method of claim 1, wherein the feedback survey is provided in a message confirming receipt of the data subject access request by the requestor.

3. The computer-implemented data processing method of claim 1, wherein the feedback survey is provided along with the one or more pieces of personal data associated with the requestor.

4. The computer-implemented data processing method of claim 1, wherein:

the feedback survey further includes a net promoter survey question, and

automatically calculating the feedback score for the particular organization further comprises;

automatically calculating a net promoter score based on the completed version of the feedback survey from the requestor.

5. The computer-implemented data processing method of claim 4, wherein the feedback survey further includes a free-form questionnaire for the requestor to provide textual input.

6. The computer-implemented data processing method of claim 1, further comprising:

automatically providing a feedback survey to the requestor that includes a set of questions for a plurality of question/answer pairings;

receiving a completed version of the feedback survey from the requestor that includes respective answers for each of the questions of the plurality of question/answer pairings; and

automatically calculating the feedback score for the particular organization based at least in part on the plurality of question/answer pairings of the completed version of the feedback survey from the requestor.

7. The computer-implemented data processing method of claim 6, wherein automatically calculating the feedback score for the particular organization further comprises:

automatically assigning a weighting factor to each question/answer pairing of the plurality of question/answer pairings; and

automatically calculating the feedback score for the particular organization based at least in part on the plurality of question/answer pairings and the associated weighting factor for each question/answer pairing of the plurality of question/answer pairings.

8. The computer-implemented data processing method of claim 1,

wherein automatically providing the feedback survey to the requestor further comprises automatically generating a secure link between one or more processors associated with the feedback survey and a computing device associated with the requestor to prevent outside access to data provided in the feedback survey by the requestor, and

wherein the completed version of the feedback survey is received from the requestor via the secure link between the one or more processors associated with the feedback survey and the computing device associated with the requestor.

9. The computer-implemented data processing method of claim 1, further comprising:

in response to receiving the completed version of the feedback survey from the requestor, automatically identifying one or more pieces of personal data included with the completed version of the feedback survey from the requestor; and

in response to automatically identifying the one or more pieces of personal data included with the completed version of the feedback survey from the requestor, automatically anonymizing the one or more pieces of personal data included with the completed version of the feedback survey from the requestor.

10. The computer-implemented data processing method of claim 9, wherein automatically anonymizing the one or more pieces of personal data included with the completed version of the feedback survey from the requestor further comprises automatically facilitating deletion of the one or more pieces of personal data included with the completed version of the feedback survey from the requestor.

11. The computer-implemented data processing method of claim 1, further comprising:

automatically comparing the aggregate feedback score for the particular organization to a threshold aggregate feedback score for the particular organization; and

in response to automatically determining that the aggregate feedback score for the particular organization is below the threshold aggregate feedback score for the particular organization, automatically notifying the particular organization that the aggregate feedback score for the particular organization is below the threshold aggregate feedback score for the particular organization.