Communication system for delivering and managing content on a voice portal platform
First Claim
1. A communication system for communicating content to a telephone user in response to a request for the content from the telephone user, the system comprising:
- a voice application operable with the telephone user for receiving a request from the telephone user for content, the voice application further operable for generating a content request indicative of the content requested by the telephone user;
a first content provider operable for periodically generating pushed content files;
a second content provider operable for generating on-demand content files; and
a content server operable for receiving the content request from the voice application, wherein in response to receiving a content request from the voice application the content server is operable for providing content handlers having audio versions of pushed and on-demand content files related to the content requested by the telephone user from the first and second content providers to the voice application, wherein the voice application plays the audio versions of the pushed and on-demand content files related to the content requested by the telephone user to the telephone user in order to satisfy the request for content from the telephone user.
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Abstract
A communication system for communicating content to a telephone user in response to a request for the content from the telephone user. The system includes a voice application operable for receiving a request from the telephone user for content and for generating a content request indicative of the content requested by the telephone user. A first consent provider is operable for periodically generating pushed content files and a second content provider is operable for generating on-demand content files. In response to receiving a content request from the voice application a content server is operable for providing content handlers having audio versions of pushed and on-demand content files related to the content requested by the telephone user from the content providers to the voice application. The voice application then plays the audio versions of the content files related to the content requested by the telephone user to the telephone user.
45 Citations
20 Claims
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1. A communication system for communicating content to a telephone user in response to a request for the content from the telephone user, the system comprising:
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a voice application operable with the telephone user for receiving a request from the telephone user for content, the voice application further operable for generating a content request indicative of the content requested by the telephone user;
a first content provider operable for periodically generating pushed content files;
a second content provider operable for generating on-demand content files; and
a content server operable for receiving the content request from the voice application, wherein in response to receiving a content request from the voice application the content server is operable for providing content handlers having audio versions of pushed and on-demand content files related to the content requested by the telephone user from the first and second content providers to the voice application, wherein the voice application plays the audio versions of the pushed and on-demand content files related to the content requested by the telephone user to the telephone user in order to satisfy the request for content from the telephone user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A communication system for communicating content to a telephone user in response to a request for the content from the telephone user, the system comprising:
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a voice application operable with the telephone user for receiving a request from the telephone user for content, the voice application further operable for generating a content request indicative of the content requested by the telephone user;
a first content provider operable for periodically generating pushed content files;
a second content provider operable for generating on-demand content files; and
a content server operable for receiving the content request from the voice application, the content server operable with the first content provider for receiving as they are generated by the first content provider and then storing the pushed content files, the content server operable with the second content provider for receiving on-demand content files on request;
wherein in response to receiving a content request from the voice application the content server is operable to determine if any of the stored pushed content files are related to the content requested by the telephone user, wherein if a stored pushed content file is related to the content requested by the telephone user the content server generates and then provides a content handler having an audio version of the related stored pushed content file to the voice application, wherein the voice application then plays the audio version of the related stored pushed content file to the telephone user in order to satisfy the request for content from the telephone user;
wherein if none of the stored pushed content files are related to the content requested by the telephone user the content server determines if the second content provider provides an on-demand content file related to the content requested by the telephone user, wherein if the second content provider provides an on-demand content file related to the content requested by the telephone user the content server requests and receives the related on-demand content file from the second content provider and then generates a content handler having an audio version of the related on-demand content file, wherein the voice application then plays the audio version of the related on-demand content file to the telephone user in order to satisfy the request for content from the telephone user. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification