Method and system for providing vehicle-directed services

• US 20020098853A1
• Filed: 11/29/2001
• Published: 07/25/2002
• Est. Priority Date: 01/22/2001
• Status: Abandoned Application

• Current Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Original Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Inventors: Chrumka, Edward P.
• Application Number:
  US09/997,761
• Publication Number:
  US 20020098853A1
• Time in Patent Office: Days
• US Class Current: 455/456.2
• CPC Class Codes: G08G 1/202 Dispatching vehicles on the basis of a location, e.g. taxi dispatching
• CPC Class Codes: H04M 3/4872 Non-interactive information services

Abstract

The present invention provides a method, system, and computer usable medium for directing service in a vehicle. A service request is received at a service management application from the vehicle. A vehicle location is also received. Vehicle delivery-enabling information is determined based on the service request and the vehicle location. The service corresponding to the service request is configured based on the vehicle delivery-enabling information. The configured service is sent to the vehicle.

Claims

1. A method for directing service in a vehicle comprising:

receiving a service request from the vehicle;

receiving a vehicle location;

determining vehicle delivery-enabling information based on the service request and the vehicle location;

configuring the service corresponding to the service request based on the vehicle delivery-enabling information; and

sending the configured service to the vehicle.

2. The method of claim 1 further comprising:

receiving a signal including a vehicle identifier from a vehicle communication component.

3. The method of claim 2 wherein the vehicle identifier is a unique code including user identifier information and vehicle location.

4. The method of claim 1 further comprising:

sending a list of delivery channels to a vehicle communication component.

5. The method of claim 4 further comprising:

selecting a channel from the list of delivery channels to deliver the configured service corresponding to the service request.

6. The method of claim 5 further comprising:

optimizing the configured service for communication based on the selected delivery channel.

7. The method of claim 1 further comprising:

configuring a vehicle communication component in the vehicle based on the vehicle delivery-enabling information.

8. The method of claim 1 further comprising:

creating a profile that includes vehicle delivery-enabling information.

9. The method of claim 1 wherein determining vehicle delivery-enabling information is based on at least one pre-determined user input.

10. The method of claim 1 wherein sending the service corresponding to the service request comprises sending electronic mail to a vehicle communication component.

11. The method of claim 1 further comprising:

updating the vehicle delivery-enabling information at a service management application while the application is in contact with a vehicle communication component.

13. The system of claim 12 further comprising:

means for receiving a signal including a vehicle identifier from a vehicle communication component.

14. The system of claim 12 further comprising:

means for sending a list of delivery channels to a vehicle communication component.

15. The system of claim 14 further comprising:

means for selecting a channel from the list of delivery channels to deliver the configured service corresponding to the service request.

16. The system of claim 15 further comprising:

means for optimizing the configured service for communication based on the selected delivery channel.

17. The system of claim 12 further comprising:

means for configuring a vehicle communication component in the vehicle based on the vehicle delivery-enabling information.

18. The system of claim 12 further comprising:

means for creating a profile that includes vehicle delivery-enabling information.

19. The system of claim 1 further comprising:

means for updating the vehicle delivery-enabling information at a service management application while the application is in contact with a vehicle communication component.

12. A system for directing service in a vehicle comprising:

means for receiving a service request from the vehicle;

means for receiving a vehicle location;

means for determining vehicle delivery-enabling information based on the service request and the vehicle location;

means for configuring the service corresponding to the service request based on the vehicle delivery-enabling information; and

means for sending the configured service to the vehicle.

20. A computer usable medium including a program for directing service in a vehicle comprising:

computer readable program code that receives a service request from the vehicle;

computer readable program code that receives a vehicle location;

computer readable program code that determines vehicle delivery-enabling information based on the service request and the vehicle location;

computer readable program code that configures the service corresponding to the service request based on the vehicle delivery-enabling information; and

computer readable program code that sends the configured service to the vehicle.

21. The computer usable medium of claim 20 comprising:

computer readable program code that receives a signal including a vehicle identifier from a vehicle communication component.

22. The computer usable medium of claim 21 wherein the vehicle identifier is a unique code including user identifier information and vehicle location.

23. The computer usable medium of claim 20 further comprising:

computer readable program code that sends a list of delivery channels to a vehicle communication component.

24. The computer usable medium of claim 23 further comprising:

computer readable program code that selects a channel from the list of delivery channels to deliver the configured service corresponding to the service request.

25. The computer usable medium of claim 24 further comprising:

computer readable program code that optimizes the configured service for communication based on the selected delivery channel.

26. The computer usable medium of claim 20 further comprising:

computer readable program code that configures a vehicle communication component in the vehicle based on the vehicle delivery-enabling information.

27. The computer usable medium of claim 20 further comprising:

computer readable program code that creates a profile that includes vehicle delivery-enabling information.

28. The computer usable medium of claim 20 wherein determining vehicle delivery-enabling information is based on at least one pre-determined user input.

29. The computer usable medium of claim 20 wherein sending the service corresponding to the service request comprises sending electronic mail to a vehicle communication component.

30. The computer usable medium of claim 20 further comprising:

computer readable program code that updates the vehicle delivery-enabling information at a service management application while the application is in contact with a vehicle communication component.