Method and apparatus creation and performance of service engagement modeling

• US 20020111840A1
• Filed: 02/15/2001
• Published: 08/15/2002
• Est. Priority Date: 02/15/2001
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation, Breed Automotive Technology, Inc. (Ningbo Junsheng Investment Group Co., Ltd.)
• Original Assignee: International Business Machines Corporation
• Inventors: Ramachandran, Ramesh, McClure, Jonathan P., Renzi, Michael T., Bagdonas, Edward P.
• Application Number:
  US09/784,520
• Publication Number:
  US 20020111840A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

A system for assisted performance of repetitive functions within a service engagement provides platform for storage and execution of processes and corresponding data. The platform includes libraries for storage of application packages, assets and artifacts. Application packages, assets and artifacts from within the library can be associated with engagements to provide models of the engagement and perform functions necessary in the course of the engagement. The assets and artifacts can be repetitively used by various application packages and other assets in order to achieve the various objectives of those application packages.

Claims

1. An engagement modeling system comprising:

a repository for storing a plurality of artifacts corresponding to an engagement;

a library having a plurality of assets, wherein said assets are processes which utilize at least one of said plurality of artifacts for use in an engagement; and

means for selecting at least one asset from said library of assets and for executing said at least one asset.

2. The engagement modeling system of claim 1, wherein said means for selecting includes an application server which receives a user request, retrieves assets corresponding to said user request from said library, and executes said assets.

3. The engagement modeling system of claim 2, wherein said application server further retrieves artifacts from said repository in connection with execution of said assets.

4. The engagement modeling system of claim 1, said library includes:

asset storage containing said assets; and

metadata storage containing metadata corresponding to and identifying each asset in said asset storage.

5. The engagement modeling system of claim 1, wherein said assets include at least one application package which references a plurality of assets in said library for execution.

6. The engagement modeling system of claim 1, wherein said means for selecting includes a plurality of computers jointly operating in a distributed computing environment.

7. The engagement modeling system of claim 1, further comprising an asset editor for creating and adding assets to the library.

8. A method for modeling service engagements comprising the steps of:

storing a plurality of assets in a library, wherein said assets are processes which utilize at least one of said plurality of artifacts for use in an engagement;

selecting at least one asset from said library of assets; and

executing said at least one asset

9. The method of claim 8 further comprising the step of:

storing at least one artifact created during execution of said at least one asset in a respository.

10. The method of claim 8 further comprising the step of:

accessing a repository of artifacts for use during execution of said at least one asset.

11. The method of claim 10, further comprising the steps of:

executing at least a second asset which accesses; and

accessing an artifact in said repository which was accessed during execution of said ate least one asset, for use during execution of said at least a second asset.

12. The method of claim 8, wherein selecting step includes the steps of:

receiving a user request;

retrieving at least one asset from said library corresponding to said user request; and

executing said at least one asset.

13. The method of claim 8, wherein said at least one asset is an application package which references at least one other asset stored in said library, and wherein said executing step includes the steps of:

executing said application package;

retrieving said at least one other asset from said library in response to execution of said application package; and

executing said at least one other asset.