System and method of managing product returns

• US 20020143668A1
• Filed: 03/30/2001
• Published: 10/03/2002
• Est. Priority Date: 03/30/2001
• Status: Abandoned Application

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: Goodwin, John C. III
• Application Number:
  US09/822,583
• Publication Number:
  US 20020143668A1
• Time in Patent Office: Days
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

A system and method of managing product returns which interrogates radio frequency product labels affixed to a product. The system includes a radio frequency product label affixed to the product, a product label interrogator which obtains identification information from the radio frequency product label, and a computer which controls the product label interrogator, identifies the product, records operator authorization to add the product to inventory, and adjusts inventory records to reflect addition of the product to inventory.

Claims

1. A method of managing product returns comprising the steps of:

interrogating a radio frequency product label on a product returned to a store;

identifying the product from information obtained from the radio frequency product label;

recording operator authorization to add the product to inventory; and

adjusting inventory records to reflect addition of the product to inventory.

2. A method of managing product returns comprising the steps of:

interrogating a radio frequency product label on a product returned to a store;

identifying the product from information obtained from the radio frequency product label;

determining whether the product was sold by the store; and

if the product was sold by the store,

recording operator authorization to add the product to inventory; and

adjusting inventory records to reflect addition of the product to inventory.

3. A method of managing product returns comprising the steps of:

activating a radio frequency product label on a product returned to a store interrogating the radio frequency product label;

identifying the product from information obtained from the radio frequency product label;

recording operator authorization to add the product to inventory; and

adjusting inventory records to reflect addition of the product to inventory.

4. A system for managing product returns comprising:

a radio frequency product label affixed to the product;

a product label interrogator which obtains identification information from the radio frequency product label; and

a computer which controls the product label interrogator, identifies the product, records operator authorization to add the product to inventory, and adjusts inventory records to reflect addition of the product to inventory.

5. A system for managing product returns comprising:

a radio frequency product label affixed to the product;

a product label interrogator which obtains identification information from the radio frequency product label; and

a computer which controls the product label interrogator, identifies the product, determines whether the product was sold by the store, and, if the product was sold by the store, records operator authorization to add the product to inventory and adjusts inventory records to reflect addition of the product to inventory.