Methods and apparatus for accessing web content from a wireless telephone
First Claim
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1. A method of creating digital content for use by a wireless telephone, the method comprising the steps of:
- receiving a call signal, the call signal establishing a voice connection between a user at the wireless telephone and an operator at a call center;
receiving a voice based query from the user via the voice connection;
receiving a database query related to the voice based query from the operator;
receiving reply data in response to the database query;
generating formatted search results by formatting at least a portion of the reply data for display on the wireless telephone;
receiving a wireless telephone identification code from the wireless telephone, the wireless telephone identification code uniquely identifying the wireless telephone;
determining a personal network address based on the wireless telephone identification code; and
storing the formatted search results at the personal network address.
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Abstract
A system for accessing web content from a wireless telephone is disclosed. A consumer first speaks with an operator who performs a database query which causes a personal WAP page to be created. The personal WAP page is accessed by the wireless telephone in a straight forward manner, because the network address associated with the personal WAP page does not change from one query to the next. In this manner, very few manual inputs are required by the consumer.
47 Citations
43 Claims
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1. A method of creating digital content for use by a wireless telephone, the method comprising the steps of:
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receiving a call signal, the call signal establishing a voice connection between a user at the wireless telephone and an operator at a call center;
receiving a voice based query from the user via the voice connection;
receiving a database query related to the voice based query from the operator;
receiving reply data in response to the database query;
generating formatted search results by formatting at least a portion of the reply data for display on the wireless telephone;
receiving a wireless telephone identification code from the wireless telephone, the wireless telephone identification code uniquely identifying the wireless telephone;
determining a personal network address based on the wireless telephone identification code; and
storing the formatted search results at the personal network address. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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33. A method of storing different search results at the same network address for retrieval by a wireless telephone, the method comprising the steps of:
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receiving a first call signal, the first call signal establishing a first voice connection between a user at the wireless telephone and a first operator at a call center;
receiving a first voice based query from the user via the first voice connection;
receiving a first database query related to the first voice based query from the first operator;
receiving first reply data in response to the first database query;
generating first formatted search results by formatting at least a portion of the first reply data for display on the wireless telephone;
receiving a wireless telephone identification code from the wireless telephone, the wireless telephone identification code uniquely identifying the wireless telephone;
determining a personal network address based on the wireless telephone identification code;
storing the first formatted search results at the personal network address;
receiving a second call signal, the second call signal establishing a second voice connection between the user at the wireless telephone and a second operator, the second voice connection being different than the first voice connection, the second operator being different than the first operator;
receiving a second voice based query from the user via the second voice connection;
receiving a second database query related to the second voice based query from the second operator;
receiving second reply data in response to the second database query;
generating second formatted search results by formatting at least a portion of the second reply data for display on the wireless telephone, the second formatted search results being different than the first formatted search results;
receiving the wireless telephone identification code from the wireless telephone;
determining the personal network address based on the wireless telephone identification code; and
storing the second formatted search results at the personal network address.
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34. An apparatus for generating digital content for use by a wireless telephone, the apparatus comprising:
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a telephone receiver structured to establish a voice connection between a user at the wireless telephone and an operator at a call center;
a telephone identifier operatively coupled to the telephone receiver, the telephone identifier structured to receive an identification code from the wireless telephone, the identification code uniquely identifying the wireless telephone;
an address determination module operatively coupled to the telephone identifier, the address determination module being structured to determine a personal network address based on the identification code, the personal network address being accessible from the wireless telephone;
a query interface structured to receive a text based query from the operator;
a search engine operatively coupled to the query interface, the search engine being structured to retrieve reply data from a database in response to the text based query; and
an output device operatively coupled to the search engine and the address determination module, the output device being structured to cause at least a portion of the reply data to be stored at the personal network address. - View Dependent Claims (35, 36, 37, 38, 39)
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40. An apparatus for generating digital content for use by a wireless telephone, the apparatus comprising:
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a telephone receiver;
a digital output;
a microprocessor in communication with the telephone receiver and the digital output; and
a memory device in communication with the microprocessor, the memory device storing a software program capable of being executed by the microprocessor, the software program being structured to cause the microprocessor to;
detect a call signal from a telephone, the call signal including a voice portion and a data portion;
establish a voice connection between a user at the telephone and an operator at a call center;
determine a telephone identification code from the data portion, the telephone identification code uniquely identifying the telephone;
determine a personal network address associated with the telephone identification code;
receive a database query from the operator;
retrieve reply data in response to the database query;
generate formatted search results by formatting at least a portion of the reply data for display on the telephone; and
store the formatted search results at the personal network address via the digital output. - View Dependent Claims (41, 42, 43)
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Specification