Managing messages in unified messaging systems

• US 20030065724A1
• Filed: 09/28/2001
• Published: 04/03/2003
• Est. Priority Date: 09/28/2001
• Status: Abandoned Application

• Current Assignee: Openwave Systems Incorporated (JP Morgan Chase & Co)
• Original Assignee: Openwave Systems Incorporated (JP Morgan Chase & Co)
• Inventors: Clark, Jonathan
• Application Number:
  US09/967,860
• Publication Number:
  US 20030065724A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

Techniques for managing messages in unified messaging systems are disclosed. Various message categories can be defined such that every message in the unified messaging system can be categorized under at least one category. The message category can, for example, include categories associated with types (or format) of the messages, as well as categories that are defined based on virtually any other criteria. In addition, rules can be defined for the message categories and associated with messages in the unified messaging system. Furthermore, techniques suitable for performing various operations on messages in the unified messaging system are disclosed. The operations can be performed based on the result of evaluation of rules with respect to messages in the unified messaging system. As will be appreciated, the techniques can be implemented to exercise better control over the overall management of the unified messaging system and the operations performed on the messages. These operations can, for example, include enforcing quotas and aging of the messages.

Claims

1. A method of processing messages in a unified messaging system, said method comprising:

determining whether at least one rule has been defined for one or more messages in said unified messaging system;

evaluating at least one rule defined for said one or more messages when said determining determines that at least one rule has been defined for said message;

taking appropriate action based on said evaluating of said at least one rule;

wherein said at least one rule is associated with at least one predefined category of messages in said unified messaging system; and

wherein said message is stored or scheduled to be stored in said unified messaging system.

2. A method as recited in claim 1,

wherein said at least one rule has been defined with respect to one or more operations that can be performed on said one or more messages, and

wherein said taking of appropriate action comprises:

performing one or more operations on said one or more messages based on the result of said evaluating.

3. A method as recited in claim 2, wherein said one or more operations include operations performed with respect to implementing quotas or aging of said one or more messages.

4. A method as recited in claim 1, wherein said method further comprises:

defining two or more categories for said unified messaging system such that messages in said unified messaging system can be categorized into at least one of said two or more categories;

defining at least one rule based on at least one message category; and

associating at least one message in said messaging system with at least one rule.

5. A method as recited in claim 4, wherein said at least one rule is associated with at least one mail folder, mail subfolder, or mailbox.

6. A method as recited in claim 4, wherein said at least one rule is defined with respect to an operation and one or more attributes.

7. A method of implementing quotas for messages in a unified messaging system, said method comprising:

identifying a message that is to be stored in said unified messaging system;

determining one or more message categories for said message;

determining whether one or more rules have been defined for said one or more message categories;

evaluating at least one rule associated with said one or more message categories when said determining determines that one or more rules have been defined; and

taking appropriate action based on said evaluating of said at least one rule.

8. A method as recited in claim 7, wherein said one or more rules are associated with providing storage quotas or reading quotas.

9. A method as recited in claim 7,

wherein said method further comprises:

determining at least one folder suitable for storage of said message, and

wherein said one or more rules are associated with said at least one folder.

10. A method as recited in claim 7,

wherein said method further comprises:

determining at least one folder where said message is to be stored or read,

wherein said one or more rules are associated with for said at least one folder, and

wherein said at least one folder has been designated to store only messages of one or more categories.

11. A method as recited in claim 10,

wherein said one or more categories indicate the message types;

and

wherein folders are arranged to hold only messages of a single type.

12. A method as recited in claim 11, wherein said message types can be voice, email, video, or fax.

13. A method as recited in claim 7, wherein said method further comprises:

updating one or more counts for said at least one folder.

14. A method as recited in claim 13,

wherein said one or more counts indicate the number of messages of each category that are stored in said at least one folder.

15. A method as recited in claim 14, wherein said one or more counts also indicate the number of messages of each category that are stored in at least one subfolder of said at least one folder.

16. A method as recited in claim 7,

wherein said one or more rules are associated with providing storage quotas,

wherein said one or more rules are associated with a folder;

and

wherein said storing of said message in said unified messaging system based on said evaluating operates to;

store said message in said folder only if it is determined that said one or more rules have not been violated.

17. A method as recited in claim 16, wherein said method further comprises:

determining whether said one or more rules are to be overwritten; and

storing said message in said at least one folder even if one or more of said one or more rules would be violated;

thereby allowing messages to be stored in said at least one folder beyond the quota defined by said one or more rules.

18. A method as recited in claim 7, wherein said method further comprises:

determining whether said one or more rules are to be overwritten; and

not evaluating said at least one rule associated with said one or more message categories when said determining determines that said one or more rules are to be overwritten.

19. A method as recited in claim 7, wherein said determining of one or more message categories for said message is made based on a header of said message.

20. A method of aging messages in a unified messaging system, said method comprising:

identifying a message in said unified messaging system;

determining one or more message categories for said message;

determining whether one or more aging rules have been defined for said one or more message categories;

evaluating at least one aging rule associated with said one or more message categories when said determining determines that one or more rules have been defined; and

aging said message in said unified messaging system based on said evaluating.

21. A method as recited in claim 20,

wherein said at least one rule has been associated with at least one folder, and

wherein said at least one folder has been designated to store only messages of said one or more categories.

22. A method as recited in claim 20,

wherein said one or more categories indicate the message types;

and

wherein each folder is arranged to hold only messages of a single type.

23. A method as recited in claim 21, wherein said message types can be voice, email, video, or fax.

24. A method as recited in claim 22, wherein said method further comprises:

updating one or more counts for said at least one folder.

25. A unified messaging system, wherein said unified messaging system can operate to:

determine whether at least one rule has been defined for one or more messages in said unified messaging system;

evaluate at least one rule defined for said one or more messages when said determining determines that at least one rule has been defined for said message;

taking appropriate action based on said evaluating of said at least one rule; and

wherein said at least one rule is associated with at least one predefined category of messages in said unified messaging system.

26. A unified messaging system as recited in claim 25,

wherein said at least one rule has been defined with respect to one or more operations that can be performed on said one or more messages, and

wherein said taking of appropriate action comprises:

performing one or more operations on said one or more messages based on the result of said evaluation.

27. A unified messaging system as recited in claim 26, wherein said one or more operations include operations performed with respect to implementing quotas or aging of said one or more messages.

28. A unified messaging system as recited in claim 25, wherein said unified messaging system can further operate to:

define two or more categories for said unified messaging system such that each message in said unified messaging system can be categorized into at least one of said two or more categories;

define at least one rule based on at least one message category; and

associate at least one message in said messaging system with at least one rule.

29. A unified messaging system as recited in claim 25, wherein said at least one rule is associated with at least one mail folder, mail subfolder, or mailbox.

30. A unified messaging system as recited in claim 25, wherein said at least one rule is defined with respect to an operation and one or more attributes.

31. A computer readable media including computer program code for processing messages in a unified messaging system, the computer readable media comprising:

computer program code for determining whether at least one rule has been defined for one or more messages in said unified messaging system;

computer program code for evaluating at least one rule defined for said one or more messages when said determining determines that at least one rule has been defined for said message;

computer program code for taking appropriate action based on said evaluating of said at least one rule; and

wherein said at least one rule is associated with at least one predefined category of messages in said unified messaging system.

32. A computer readable media as recited in claim 31,

wherein said at least one rule has been defined with respect to one or more operations that can be performed on said one or more messages, and

wherein said taking of appropriate action comprises:

performing one or more operations on said one or more messages based on the result of said evaluating.

33. A computer readable media as recited in claim 32, wherein said one or more operations include operations performed with respect to implementing quotas or aging of said one or more messages.

34. A computer readable media as recited in claim 31, wherein said computer readable media further comprises:

computer program code for defining two or more categories for said unified messaging system such that messages in said unified messaging system can be categorized into at least one of said two or more categories;

computer program code for defining at least one rule based on at least one message category; and

computer program code for associating at least one message in said messaging system with at least one rule.

35. A computer readable media as recited in claim 31, wherein said at least one rule is associated with at least one mail folder, mail subfolder or mailbox.

36. A computer readable media as recited in claim 31, wherein said at least one rule is defined with respect to an operation and one or more attributes.