Systems and methods for providing secured electronic messaging
First Claim
Patent Images
1. A method for providing secured messaging, the method comprising:
- receiving, over a first secured communications channel, a message from a customer at a customer location;
translating the message from the customer location into an e-mail, the e-mail being addressed to an address that is accessible by a message center through a legacy messaging system;
retrieving, at the message center, the e-mail through the legacy messaging system;
preparing, at the message center, a reply e-mail that includes a response to the message from the customer location;
retrieving, over a second secured communications channel, the reply e-mail from the legacy messaging system; and
translating the reply e-mail into a message format that can be presented to the customer at the customer location.
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Abstract
Systems and methods are disclosed for providing secured messaging in a communications network environment. The network environment may include public communication channels or networks, such as the Internet. Embodiments of the invention may be implemented to facilitate secured electronic messaging between any combination of entities, such as one or more customer locations and a message center. Further, consistent with embodiments of the invention, arrangements may be provided to permit the servicing of customers within a network environment that integrates legacy systems associated with a message center.
57 Citations
34 Claims
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1. A method for providing secured messaging, the method comprising:
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receiving, over a first secured communications channel, a message from a customer at a customer location;
translating the message from the customer location into an e-mail, the e-mail being addressed to an address that is accessible by a message center through a legacy messaging system;
retrieving, at the message center, the e-mail through the legacy messaging system;
preparing, at the message center, a reply e-mail that includes a response to the message from the customer location;
retrieving, over a second secured communications channel, the reply e-mail from the legacy messaging system; and
translating the reply e-mail into a message format that can be presented to the customer at the customer location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing secured messaging between a customer and a message center, the system comprising:
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means for receiving a message from the customer at a customer location;
means for translating the message from the customer location into an e-mail, the e-mail being addressed to a mailbox address that is accessible by the message center through a legacy messaging system;
means for retrieving, at the message center, the e-mail through the legacy messaging system;
means for preparing, at the message center, a reply e-mail that includes a response to the message from the customer location;
means for retrieving, at an applications server, the reply e-mail from the legacy messaging system; and
means for translating the reply e-mail into a message format that can be presented to the customer at the customer location. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. A method for provide secure messaging between a plurality of customers and a message center, comprising:
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providing a Web site that is accessible over the Internet, the Web site including at least one message input screen;
receiving, as part of a secure messaging session with a customer location, a message from a customer entered through the at least one message input screen;
forwarding, as part of a secure Hypertext Transfer Protocol (HTTPS) request, the message of the customer to an applications server;
constructing, at the applications server, an e-mail containing the message of the customer, the e-mail being addressed to a private mailbox address that is accessible by the message center; and
examining, at the message center, the e-mail constructed by the applications server and generating a reply e-mail, the reply e-mail including a reply to the message of the customer. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29)
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30. A system for providing secure messaging, the system comprising:
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a Web server connected to a plurality of customer locations over a public communications network, the Web server being adapted to receive a message from a customer during a secure messaging session with one of the plurality of customer locations;
an applications server connected to the Web server and adapted to receive the message from the customer during a secure messaging session with the Web server; and
a private e-mail system connected to the applications server and a message center;
wherein, in response to the customer message received from the Web server, the applications server is adapted to;
construct an e-mail containing the message of the customer, the e-mail being addressed to a private mailbox address that is accessible by the message center through the private e-mail system;
retrieve, through the private e-mail system, a reply e-mail generated by the message center, the reply e-mail including a reply to the message of the customer; and
translate the reply e-mail into a message format that can be presented to the customer at the customer location. - View Dependent Claims (31, 32, 33)
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34. A system for providing secure messaging, the system comprising:
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a Web server adapted to receive a message from a customer during a secure messaging session with a customer location;
an applications server connected to the Web server and adapted to receive the message from the customer during a secure messaging session with the Web server; and
a messaging system connected to the applications server and a message center;
wherein, in response to the message from the customer, the applications server is adapted to;
construct an e-mail containing the message of the customer, the e-mail including a data header with customer information and message handling information;
forward the e-mail to an address that is accessible by the message center through the messaging system;
retrieve, through the messaging system, a reply e-mail generated by the message center, the reply e-mail including a reply to the message of the customer; and
translate the reply e-mail into a message format that can be presented to the customer at the customer location.
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Specification