Method and apparatus for providing access to information

• US 20030200195A1
• Filed: 04/21/2003
• Published: 10/23/2003
• Est. Priority Date: 08/06/1999
• Status: Abandoned Application

• Current Assignee: Ronald P. Muhlenhaupt
• Original Assignee: Ronald P. Muhlenhaupt
• Inventors: Muhlenhaupt, Ronald P.
• Application Number:
  US10/419,389
• Publication Number:
  US 20030200195A1
• Time in Patent Office: Days
• US Class Current: 707/1
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/4935 Connection initiated by DAS system
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

The invention is a method, process, system and apparatus for providing information through a single, easy to remember telephone number, or a single, easy to remember network address. In an effort to quickly and easily ascertain information about a particular product or service, the Customer accesses the single, easy to remember number or address, the system recognizes the single, easy to remember number or address which was used, and appropriately prompts the Customer for which company, person, entity, product or product line is relevant to the inquiry. Upon receiving the Customer'"'"'s reply, the Customer then is automatically transferred to a final destination, such as a person, entity, company or product specific customer contact or response center, which provides the Customer with the desired information. The invention further comprises a method, process, system and apparatus for automatically connecting a signal, such as a telephone call or other communications signal, to a receiving device, which method, process, system and apparatus receives a keyword which correlates to a destination number, which destination number correlates to said receiving device; correlates said keyword to said destination number; and connecting said destination number to said receiving device.

Claims

1. A method for sending a first signal to a receiving device having a unique destination number comprising the steps of:

receiving a keyword;

automatically correlating said keyword to said destination number; and

sending said first signal to said receiving device.

2. The method of claim 1, wherein said receiving device is a telephone.

3. The method of claim 1, wherein said receiving device is a computer.

4. The method of claim 1, further comprising the step of receiving a second signal generated by or through a communication device, said second signal being received prior to the receipt of said keyword via a recalled number, which recalled number is accessed by actuating an input device which input device is an element of said communication device.

5. The method of claim 4, wherein said input device is a button.

6. The method of claim 4, wherein said actuation of said input device is a single keystroke.

7. A system for sending a first signal to a receiving device having a unique destination number, said system comprising:

a receiver which receives a keyword;

a correlator which automatically correlates said keyword to said destination number; and

a connection device which sends said first signal to said receiving device.

8. The system of claim 7, wherein said receiving device is a telephone.

9. The system of claim 7, wherein said receiving device is a computer.

10. The system of claim 7, wherein said receiver receives a second signal generated by or through a communication device, said signal being received prior to the receipt of said keyword via a recalled number, which recalled number is accessed by actuating an input device which input device is an element of said communication device.

11. The system of claim 10, wherein said input device is a button.

12. The system of claim 10, wherein said actuation of said input device is a single keystroke.

13. A method for providing information comprising:

providing access to an information retrieval system via a Recalled Number;

receiving a query comprising Keywords to obtain said information;

automatically routing said query through said system to a Destination Number corresponding to a Final Destination where said information may be accessed; and

retrieving said information from said Final Destination.

14. The method of claim 13, wherein said system is telephonic.

15. The method of claim 13, wherein said system is a computerized network.

36. The method of claim 13, wherein said information comprises one or more of the group consisting of opinions, positions, statistics, and messages of a political candidate.

37. The method of claim 13, wherein said information comprises one or more of the group consisting of company information, product information, product line information and service information.

38. The method of claim 13, wherein said information comprises information about one or more of the group consisting of medical professionals, business professionals, and legal professionals.

16. An apparatus for providing information comprising:

a means for providing access to an information retrieval system via a Recalled Number;

a means for receiving a query comprising Keywords to obtain said information;

a means for automatically routing said query through said system to a Destination Number corresponding to a Final Destination where said information may be accessed; and

a means for retrieving said information from said Final Destination.

17. The apparatus of claim 16, wherein said system is telephonic.

18. The apparatus of claim 16, wherein said system is a computerized network.

39. The apparatus of claim 16, wherein said information comprises one or more of the group consisting of opinions, positions, statistics, and messages of a political candidate.

40. The apparatus of claim 16, wherein said information comprises one or more of the group consisting of company information, product information, product line information and service information.

41. The apparatus of claim 16, wherein said information comprises information about one or more of the group consisting of medical professionals, business professionals, and legal professionals.

19. An apparatus for providing information comprising:

a means for receiving a query via a telephone network with a receiver comprising a network website, said query entering a recalled number to request information by a customer;

a means for interpreting the query by a computer;

a means for generating one or more data based upon the request;

a means for correlating said recalled number and an associated prompt;

a means for asking the customer for a customer reply with said prompt;

a means for matching the customer reply with a keyword, a destination number, and a prompt for one or more said recalled numbers in a memory of said computer;

a means for generating the destination number;

a means for transferring the query with the destination number in the network; and

a means for connecting the query to an information site, said site being a website on the network having the requested information.

20. A method for providing information comprising:

receiving from a customer a query for information;

prompting said customer for a customer reply;

interpreting said customer reply;

generating a coded alphanumeric string based upon said customer reply, said string comprising an address of an information site, said site having the requested information available to the customer; and

connecting said customer to said site.

21. The method of claim 20, wherein said query comprises a telephone call, said call being placed to a recalled telephone number.

22. The method of claim 20, wherein said site comprises a destination for a telephone number.

23. The method of claim 20, wherein said site comprises a destination for a telephone number.

24. The method of claim 20, wherein said receiving step further comprises:

receiving said query via a telephone; and

processing said query via an automatic speech recognition system.

25. The method of claim 20, wherein said prompting comprises:

receiving the dialed number identification;

correlating said dialed number identification to the recalled number and an associated prompt;

asking the customer with the prompt for the customer reply; and

matching the customer reply with one or more of a keyword, a destination number, and a prompt for one or more said recalled numbers in a memory of said system.

26. The method of claim 20, wherein said generating comprises:

coding the destination number in the system;

transferring the coded destination number to the equipment; and

appending a second code to the coded destination number.

27. The method of claim 20, wherein said routing comprises:

alerting the network electronically; and

transferring the destination number to the network.

28. The method in claim 25 additionally comprises:

terminating the query, said terminating occurring after one or more attempts at said matching.

29. The method in claim 20 wherein said site comprises a website.

30. A method for providing information comprising:

receiving a query comprising a keyword via a telephone network;

transferring said query to an automatic speech recognition system;

correlating said keyword with a destination number at which said information is provided; and

transferring said query to said destination number.

31. A method for providing information comprising:

receiving a query via a network with a receiver comprising a network website, said query entering a recalled number to request information by a customer;

interpreting of the query by a computer;

generating one or more data based upon the request;

correlating said recalled number and an associated prompt,

asking the customer for a customer reply with said prompt;

matching the customer reply with a keyword, a destination number, and a prompt for one or more said recalled numbers in a memory of said computer,

generating the destination number,

transferring the query with the destination number in the network; and

connecting the query to an information site, said site being a website on the network having the requested information.

32. An apparatus for providing information comprising:

a telephone network with an automatic number identification system and a dialed number identification system;

a private branch exchange, said exchange communicatively coupled to said network; and

an automatic speech recognition system, said speech recognition system being communicatively coupled to said exchange.

33. An apparatus for providing information comprising:

an information processing computer, said computer communicatively coupled to at least one other customer computer to form a network; and

a network website, said website connected to client network websites located on said network; and

said network website being accessible by said customer computer through said information processing computer and said information processing computer capable of connecting said customer computer to said client website.

34. A method for providing information comprising:

receiving a query via a telephone network, said query comprising a telephone call to a recalled number for information from a customer, the network capable of processing dialed number and an automatic number identification; and

identifying a dialed number from said telephone call;

generating one or more data based upon the identification of said dialed number;

correlating said dialed number identification to a recalled number and an associated prompt by an automatic speech recognition computer system;

prompting said the customer for a customer reply;

associating said customer reply with a keyword, a destination number, and a prompt for one or more said recalled numbers in a memory of said system;

providing the destination number to the network based upon said customer reply; and

connecting the query to an information site, said site being a destination for the destination number which disseminates said information.

35. An apparatus for providing information comprising:

a telephone network comprising an automatic number identification system and a dialed number identification system; and

an automatic speech recognition system, said recognition system being communicatively coupled to said network and capable of allowing access to said information.

42. A method for connecting a phonecall comprising:

providing access to a phonecall connection system via a recalled number;

receiving input comprising keywords into said system as a query to connect said phonecall;

automatically routing said query through said system to a destination number corresponding to a final destination where said phonecall may be connected; and

connecting said phonecall to a device at said final destination.

43. The method of claim 42, wherein said system further comprises:

reading an Origination Number; and

relating an Origination Number to a customer'"'"'s personal phone number and customer'"'"'s database comprising said customer'"'"'s keywords and destination numbers.

44. The method of claim 42, wherein said system further comprises:

reading an Origination Number, said Origination Number not a customer'"'"'s personal phone number;

gathering a customer'"'"'s identifier; and

relating said customer'"'"'s identifier to a database of said customer'"'"'s keywords and destination numbers.

45. The method of claim 42, wherein said system is telephonic.

46. The method of claim 42, wherein said system is a computerized network.

47. An apparatus for connecting a phonecall comprising:

a means for providing access to a phonecall connection system via a recalled number;

a means for receiving input comprising keywords into said system as a query to connect said phonecall;

a means for automatically routing said query through said system to a destination number corresponding to a final destination where said phonecall may be connected; and

a means for connecting said phonecall to a device at said final destination.

48. The apparatus of claim 47, wherein said system further comprises:

a means for reading an Origination Number; and

a means for relating an Origination Number to a customer'"'"'s personal phone number and customer'"'"'s database comprising said customer'"'"'s keywords and destination numbers.

49. The apparatus of claim 47, wherein said system further comprises:

a means for reading an Origination Number, said Origination Number not a customer'"'"'s personal phone number;

a means for gathering a customer'"'"'s identifier; and

a means for relating said customer'"'"'s identifier to a database of said customer'"'"'s keywords and destination numbers.

50. The apparatus of claim 47, wherein said system is telephonic.

51. The apparatus of claim 47, wherein said system is a computerized network.