Product order optimization in real time based on component information

• US 20040002898A1
• Filed: 06/28/2002
• Published: 01/01/2004
• Est. Priority Date: 06/28/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Strole, Norman Clark, Noel, Francis E. Jr., Kuhlmann, Charles Edward, Rincon, Ann Marie
• Application Number:
  US10/064,289
• Publication Number:
  US 20040002898A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders

Abstract

A system, method and program product for optimizing a product order in real time where the product includes at least one customer-selectable component. Component information such as component cost, delivery lag time and availability are determined in real-time by querying a manufacturer system and, in response to a component being unavailable at the manufacturer, querying at least one supplier system that can supply the component to the manufacturer. The customer is then offered at least one order option in real time based on the results of the determination.

Claims

1. A method of optimizing a product order where the product includes at least one customer-selectable component, the method comprising the steps of:

receiving the product order;

determining component information in real-time by querying a manufacturer system and, in response to a component being unavailable at the manufacturer, querying at least one supplier system in real time that can supply the component to the manufacturer; and

offering the customer at least one order option in real time based on a result of the determination.

2. The method of claim 1, wherein the component information includes at least one of:

component availability, component cost, component delivery lag time to the manufacturer if the component is only available from a supplier, and product delivery lag time and cost for different manufacturing sites.

3. The method of claim 1, wherein the at least one option is selected from the group comprising:

offering the customer an alternate component, removing a component from the order, selecting a manufacturing site, and ignoring the at least one option.

4. The method of claim 1, further comprising determining an appropriate supplier that can fulfill an order for a component that is unavailable at the manufacturer, and placing an order for the unavailable component with a system of the appropriate supplier.

5. The method of claim 1, further comprising the step of scheduling at least one of a product delivery schedule and a component delivery schedule with a shipper system.

6. The method of claim 1, further comprising the step of determining an available manufacturing site based on at least one site factor.

7. The method of claim 6, wherein the at least one site factor is selected from the group comprising:

cost, component selected, proximity of a required supplier to a manufacturing site, proximity of a manufacturing site to a customer ship-to location, a manufacturing site capacity, and existing component inventory at a manufacturing site.

8. The method of claim 7, further comprising the step of confirming at least one of customer product fulfillment conditions, supplier order and ship information, and shipper scheduling.

9. A computer program product comprising a computer useable medium having computer readable program code embodied therein for optimizing a product order where the product includes at least one customer-selectable component, the program product comprising:

program code configured to receive the product order;

program code configured to determine component information in real-time by querying a manufacturer system and, in response to a component being unavailable at the manufacturer, querying at least one supplier system in real time that can supply the component to the manufacturer; and

program code configured to offer the customer at least one order option in real time based on a result of the determination.

10. The program product of claim 9, wherein the component information includes at least one of:

component availability, component cost, component delivery lag time to the manufacturer if the component is only available from a supplier, and product delivery lag time and cost for different manufacturing sites.

11. The program product of claim 9, wherein the at least one option is selected from the group comprising:

offering the customer an alternate component, removing a component from the order, selecting a manufacturing site, and ignoring the at least one option.

12. The program product of claim 9, further comprising program code configured to

determine an appropriate supplier that can fulfill an order for a component that is unavailable at the manufacturer, and place an order for the unavailable component with a system of the appropriate supplier.

13. The program product of claim 9, further comprising program code configured to schedule at least one of a product delivery schedule and a component delivery schedule with a shipper system.

14. The program product of claim 9, further comprising program code configured to determine at least one available manufacturing site based on at least one site factor.

15. The program product of claim 14, wherein the at least one site factor is selected from the group comprising:

cost, a component selected, proximity of a required supplier to a manufacturing site, proximity of a manufacturing site to a customer ship-to location, a manufacturing site capacity, and existing component inventory at a manufacturing site.

16. The program product of claim 15, further comprising program code configured to confirm at least one of customer product fulfillment conditions, supplier order and ship information, and shipper scheduling.

17. A system for optimizing a product order where the product includes at least one customer-selectable component, the system comprising:

a customer interface module that provides a customer with a menu of component options and allows the customer to make a selection from the menu;

a component information determinator that determines, in real-time, at least one of component cost, component delivery lag time, component availability, and product delivery lag time and cost for different manufacturing sites by querying a manufacturer system and, in response to a component is unavailable at the manufacturer, querying at least one supplier system that can supply the component; and

an options generator that offers the customer at least one option in real time based on a result of the determination.

18. The system of claim 17, wherein the at least one option is selected from the group comprising:

offering the customer an alternate component, removing a component from the order, selecting a manufacturing site, and ignoring the at least one option.

19. The system of claim 17, further comprising a component order generator that determine an appropriate supplier that can fulfill an order for a component that is unavailable at the manufacturer, and places an order for the unavailable component with a system of the appropriate supplier.

20. The system of claim 17, further comprising program code configured to schedule at least one of a product delivery schedule and a component delivery schedule with a shipper system.