Method and system of sending and tracking electronic mail messages

• US 20040006598A1
• Filed: 02/28/2003
• Published: 01/08/2004
• Est. Priority Date: 03/01/2002
• Status: Abandoned Application

• Current Assignee: Tralix LLC
• Original Assignee: Tralix LLC
• Inventors: Bargagli Damm, Roberto Francisco, Paredes Flores, Luis Felipe, Nunez Farfan, Eric Arturo
• Application Number:
  US10/377,302
• Publication Number:
  US 20040006598A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

An embedded mail object to include in electronic mail messages. In one embodiment, a method may include associating an embedded mail object with a unique electronic mail message. For example, an embedded mail object may include a newsletter, a survey, a quiz, or a promotion. The electronic mail messages may be transmitted to a recipient. Data about the recipient may be received and processed to present results or send another round of electronic mail messages. Embedded mail objects may also be used to keep track of which electronic mail message subjects are responded to more often to improve electronic mail message advertising. Embedded mail messages may also allow secure transactions between a recipient and the user of the electronic mail message.

Claims

1. A method comprising:

associating an embedded mail object with a unique electronic mail message;

transmitting the unique electronic mail message to a recipient;

receiving data from the recipient utilizing the embedded mail object; and

retrieving the received data directly from the unique electronic mail message.

2. The method of claim 1, wherein the receiving data from the recipient and retrieving the received data is performed in a secure manner.

3. The method of claim 1, wherein the electronic mail message further includes a header, wherein the header includes information showing how a recipient agreed to be on a list used to send the electronic mail messages.

4. The method of claim 1, wherein the received data is further transmitted to another computer system including a customer relationship management (CRM) system, a call center, a credit scoring system, and a legacy system.

5. The method of claim 1, further comprising:

recognizing an incoming electronic mail message sent as a response to the unique electronic mail message, and

archiving the incoming electronic mail message.

6. The method of claim 5, further comprising:

reacting in a predetermined manner to the received incoming electronic mail message.

7. The method of claim 1, further comprising:

analyzing received data; and

transmitting new unique electronic mail messages in response to the analyzing received data.

8. The method of claim 1, further comprising:

sending multiple unique electronic mail messages over a predetermined time period.

9. The method of claim 1, wherein if the recipient of the unique electronic mail message is a text only recipient, the unique electronic mail message includes a link to an online website to allow the recipient to view the unique electronic mail message.

10. The method of claim 1, wherein the embedded electronic mail message object includes a newsletter, a newsflash, a customer survey, a customer quiz, a customer vote, a customer point of view, a customer promotion, or a customer bill.

11. The method of claim 1, wherein the embedded mail object is in an Extensible Markup Language (XML).

12. The method of claim 1, further comprising developing a recipient profile based on the received data.

13. The method of claim 1, further comprising maintaining a recipient database with information used to transmit the unique electronic mail messages, wherein the information includes a recipient domain, a recipient local part, recipient subscription date, recipient expiration date, or recipient navigator name.

14. The method of claim 1, further comprising a user selects a subset of recipients to transmit the unique electronic mail message to using selective criteria on recipient information.

15. The method of claim 1, wherein the received data consists whether the recipient clicked on the unique electronic mail message or whether the recipient opened the unique electronic mail message.

16. The method of claim 1, wherein the user can view the received data.

17. The method of claim 1, wherein the user defines criteria to use in selecting recipients to transmit the unique electronic mail messages to.

18. The method of claim 17, wherein the criteria is in structured query language (SQL).

19. The method of claim 1, wherein the embedded mail object includes information about a recipient retrieved from a user database.

20. The method of claim 1, wherein data received is selected from a group consisting of a date the electronic mail message was opened, a time the electronic mail message was opened, a location the electronic mail message was opened, whether the electronic mail message was forwarded, and an engine version of the recipient'"'"'s browser.

21. A method comprising:

generating a uniform resource locator for a web document, the uniform resource locator including a classification identifier associated with a class;

transmitting the uniform resource locator to a recipient;

receiving a request for the web document including the uniform resource locator from the recipient; and

identifying the class utilizing the classification identifier.

22. The method of claim 21, wherein identifying the class further comprises allowing the user to retarget an electronic mail message containing a EMO.

23. The method of claim 21, wherein identifying the class further comprises allowing the user to send new messages dependent on predefined customer behavior.

24. The method of claim 21, wherein the class comprises two or more levels of the classification identifiers.

25. A method comprising:

transmitting an electronic mail message including a first subject line to each of a first plurality of recipients;

transmitting the electronic mail message including a second subject line to each of a second plurality of recipients;

monitoring an attribute of the transmitted electronic mail messages; and

automatically associating one of the first subject line and the second subject line with the electronic mail message and transmitting the electronic mail message to each of a third plurality of recipients in response to monitoring an attribute of the transmitted electronic mail messages.

26. The method of claim 25, wherein the attribute comprises the number of recipients opening the electronic mail message.

27. The method of claim 25, wherein the electronic mail object comprises an embedded mail object.

28. A method comprising:

generating a plurality of electronic mail messages;

automatically attaching a unique secure document to each of the plurality of electronic mail messages; and

transmitting each of the plurality of electronic mail messages to a corresponding one of a plurality of recipients.

29. The method of claim 28, wherein the secure document includes an embedded mail object.

30. The method of claim 28, wherein the secure document is in a portable document format (PDF).

31. The method of claim 28, wherein the secure document enables a secure transaction between the recipient and the user.

32. The method of claim 28, wherein the secure document comprises an encryption key.

33. The method of claim 28, wherein the secure document comprises a credit card statement.

34. The method of claim 28, wherein the secure document includes information selected from a group consisting of personal information, financial information, and medical information.

35. A method comprising:

selecting a data element from a plurality of data elements within a database;

generating a database view based on the selected data element;

generating a plurality of electronic mail messages;

fetching data from the database view; and

incorporating the fetched data from the database view into the plurality of electronic mail messages.

36. The method of claim 35, wherein each electronic message in the plurality of electronic messages comprises an embedded mail object.

37. The method of claim 35, wherein the fetched data is incorporated to personalize the electronic mail message.

38. The method of claim 35, wherein the fetched data is incorporated into the electronic mail message in an embedded mail object.

39. A method comprising:

transmitting an image data file from a remote client data processing system to a local server data processing system;

storing the image data file within the local server data processing system;

incorporating the image data file within a plurality of electronic mail messages; and

transmitting the plurality of electronic mail messages utilizing the local server data processing system.

40. The method of claim 39, wherein the image data file is incorporated into an embedded mail object in each of the electronic mail messages in the plurality of electronic mail messages.

41. The method of claim 39, wherein each electronic mail message in the plurality of electronic mail messages comprises a link, wherein if a recipient of the electronic mail message cannot view the image file, the link refers the recipient to an online website to view the electronic mail message.

42. The method of claim 39, wherein the image file is selected from a group consisting of Moving Picture Experts Group (MPEG) format files, graphics interchange format (GIF) files, Joint Photographic Experts Group (JPEG) format files, and tagged image file format (TIFF).

43. A method comprising:

constructing a natural language query by example statement including a plurality of fields;

identifying a plurality of recipients utilizing the natural language query by example statement;

converting the natural language query by example statement to a structured query language statement;

transmitting a data message and the structured query language statement to a server data processing system;

executing the structured query language statement at the server data processing system; and

generating an electronic mail message for each of a plurality of recipients at the server data processing system in response to executing the structured query language statement.

44. The method of claim 43, wherein the electronic mail message comprises an embedded mail message.

45. The method of claim 43, wherein the structured query language statement identifies a group of recipients according to recipient information stored on a user database.

46. A system, comprising:

one or more processors;

a memory coupled to the one or more processors to store program instructions executable to implement a server;

wherein the server is configured to;

associate an embedded mail object with a unique electronic mail message;

transmit the unique electronic mail message to a recipient;

receive data from the recipient utilizing the embedded mail object; and

retrieve the received data directly from the unique electronic mail message.

47. The system of claim 46, wherein the server is further configured to receive data from the recipient and retrieve the received data in a secure manner.

48. The system of claim 46, wherein the electronic mail message further includes a header, wherein the header includes information showing how a recipient agreed to be on a list used to send the electronic mail messages.

49. The system of claim 46, wherein the received data is further transmitted to another computer system including a customer relationship management (CRM) system, a call center, a credit scoring system, and a legacy system.

50. The system of claim 46, wherein the server is further configured to:

recognize an incoming electronic mail message sent as a response to the unique electronic mail message, and

archive the incoming electronic mail message.

51. The system of claim 50, wherein the server is further configured to:

reacte in a predetermined manner to the received incoming electronic mail message.

52. The system of claim 46, wherein the server is further configured to:

analyze received data; and

transmit new unique electronic mail messages in response to the analyzing received data.

53. The system of claim 46, wherein the server is further configured to:

send multiple unique electronic mail messages over a predetermined time period.

54. The system of claim 46, wherein if the recipient of the unique electronic mail message is a text only recipient, the unique electronic mail message includes a link to an online website to allow the recipient to view the unique electronic mail message.

55. The system of claim 46, wherein the embedded electronic mail message object includes a newsletter, a newsflash, a customer survey, a customer quiz, a customer vote, a customer point of view, a customer promotion, or a customer bill.

56. The system of claim 46, wherein the embedded mail object is in an Extensible Markup Language (XML).

57. The system of claim 46, wherein the server is further configured to develop a recipient profile based on the received data.

58. The system of claim 46, wherein the server is further configured to maintain a recipient database with information used to transmit the unique electronic mail messages, wherein the information includes a recipient domain, a recipient local part, recipient subscription date, recipient expiration date, or recipient navigator name.

59. The system of claim 46, further comprising a user selects a subset of recipients to transmit the unique electronic mail message to using selective criteria on recipient information.

60. The system of claim 46, wherein the received data consists whether the recipient clicked on the unique electronic mail message or whether the recipient opened the unique electronic mail message.

61. The system of claim 46, wherein the user can view the received data.

62. The system of claim 46, wherein the user defines criteria to use in selecting recipients to transmit the unique electronic mail messages to.

63. The system of claim 62, wherein the criteria is in structured query language (SQL).

64. The system of claim 46, wherein the embedded mail object includes information about a recipient retrieved from a user database.

65. The system of claim 46, wherein data received is selected from a group consisting of a date the electronic mail message was opened, a time the electronic mail message was opened, a location the electronic mail message was opened, whether the electronic mail message was forwarded, and an engine version of the recipient'"'"'s browser.

66. A carrier medium comprising program instructions, wherein the program instructions are computer-executable to implement a method comprising:

associating an embedded mail object with a unique electronic mail message;

transmitting the unique electronic mail message to a recipient;

receiving data from the recipient utilizing the embedded mail object on a user level; and

retrieving the received data directly from the unique electronic mail message.

67. The carrier medium of claim 66, wherein receiving data from the recipient and retrieving the received data is performed in a secure manner.

68. The carrier medium of claim 66, wherein the electronic mail message further includes a header, wherein the header includes information showing how a recipient agreed to be on a list used to send the electronic mail messages.

69. The carrier medium of claim 66, wherein the received data is further transmitted to another computer system including a customer relationship management (CRM) system, a call center, a credit scoring system, and a legacy system.

70. The carrier medium of claim 66, wherein the program instructions are further computer executable to implement a method comprising:

recognizing an incoming electronic mail message sent as a response to the unique electronic mail message, and

archiving the incoming electronic mail message.

71. The carrier medium of claim 70, wherein the program instructions are further computer executable to implement a method comprising:

reacting in a predetermined manner to the received incoming electronic mail message.

72. The carrier medium of claim 66, wherein the program instructions are further computer executable to implement a method comprising:

analyzing received data; and

transmitting new unique electronic mail messages in response to the analyzing received data.

73. The carrier medium of claim 66, wherein the program instructions are further computer executable to implement a method comprising:

sending multiple unique electronic mail messages over a predetermined time period.

74. The carrier medium of claim 66, wherein if the recipient of the unique electronic mail message is a text only recipient, the unique electronic mail message includes a link to an online website to allow the recipient to view the unique electronic mail message.

75. The carrier medium of claim 66, wherein the embedded electronic mail message object includes a newsletter, a newsflash, a customer survey, a customer quiz, a customer vote, a customer point of view, a customer promotion, or a customer bill.

76. The carrier medium of claim 66, wherein the embedded mail object is in an Extensible Markup Language (XML).

77. The carrier medium of claim 66, wherein the program instructions are further computer executable to implement a method comprising developing a recipient profile based on the received data.

78. The carrier medium of claim 66, wherein the program instructions are further computer executable to implement a method comprising maintaining a recipient database with information used to transmit the unique electronic mail messages, wherein the information includes a recipient domain, a recipient local part, recipient subscription date, recipient expiration date, or recipient navigator name.

79. The carrier medium of claim 66, wherein a user selects a subset of recipients to transmit the unique electronic mail message to using selective criteria on recipient information.

80. The carrier medium of claim 66, wherein the received data consists whether the recipient clicked on the unique electronic mail message or whether the recipient opened the unique electronic mail message.

81. The carrier medium of claim 66, wherein the user can view the received data.

82. The carrier medium of claim 66, wherein the user defines criteria to use in selecting recipients to transmit the unique electronic mail messages to.

83. The carrier medium of claim 66, wherein the criteria is in structured query language (SQL).

84. The carrier medium of claim 66, wherein the embedded mail object includes information about a recipient retrieved from a user database.

85. The carrier medium of claim 66, wherein data received is selected from a group consisting of a date the electronic mail message was opened, a time the electronic mail message was opened, a location the electronic mail message was opened, whether the electronic mail message was forwarded, and an engine version of the recipient'"'"'s browser.