System, method and apparatus for distributing and redeeming customer selected coupons

• US 20040054575A1
• Filed: 09/13/2002
• Published: 03/18/2004
• Est. Priority Date: 09/13/2002
• Status: Abandoned Application

• Current Assignee: NCH Marketing Services Incorporated (MX Holdings One LLC)
• Original Assignee: NCH Marketing Services Incorporated (MX Holdings One LLC)
• Inventors: Marshall, Robert
• Application Number:
  US10/243,770
• Publication Number:
  US 20040054575A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass

Abstract

A closed loop system for distributing and redeeming coupons ordered by a customer including a coupon distribution center for distributing the coupons and a redemption center for redeeming the coupons distributed by the coupon distribution center. A controller is operatively connected to the coupon distribution center and the redemption center for providing a closed loop, real time interconnection between the distribution center and the redemption center and associated components such as databases and production aids. This modular integration and hard linkage of the intrinsic functions involved in executing promotions, permits total control of a coupon offer program from birth to expiration. The distribution center interfaces directly with the consumer, presents coupon offerings in a text list for rapid access, permits easy coupon selection, enables the user to chose the preferred delivery method and selection of coupon type and delivery destination. Since coupons are only selected by the customer, and the coupon offer list contain text only, customer interface is easy and rapid, and can be readily accessed with a PDA, a cellular phone, laptop, or desktop PC.

Claims

1. A system for distributing and redeeming a coupon which is ordered by a customer, said system comprising:

a coupon distribution center for distributing the coupon to the customer; and

a redemption center for redeeming the coupon distributed by the coupon distribution center, said redemption center operable to communicate with said coupon distribution center to receive from said coupon distribution center data associated with the coupon distributed by said coupon distribution center, and to transmit to said coupon distribution center data relating to the coupon redeemed by said redemption center.

2. The system of claim 1, which includes a first database for storing information relating to the customer.

3. The system of claim 2, wherein said first database stores data created from the customer'"'"'s prior coupon redemption activities and initial registration.

4. The system of claim 1, which includes a second database for storing information relating to a coupon issuer that issued the coupon.

5. The system of claim 4, wherein said second database stores information including customer name and billing address, customer contact name and telephone number, MIN number, product family codes, and general terms and conditions for coupon offers.

6. The system of claim 1, which includes a third database for storing the data associated with the coupon distributed by said coupon distribution center, and the data relating to the coupon redeemed by said redemption center.

7. The system of claim 6, wherein said third database stores a history of prior coupon promotions, details of active promotions including product, face value, offer codes, volumes authorized for release, release and expiration dates, flags for special coupons and on-going redemption volumes by particular offer codes as redeemed at particular acceptors.

8. The system of claim 6, which includes a controller for managing essential interactions between said coupon distribution center and said redemption center, generating data relating to the coupon from said data stored in said third database, and sending said generated data to a coupon issuer that issued the coupon via said coupon distribution center.

9. The system of claim 1, which includes a fourth database for storing information relating to a coupon acceptor that accepted the coupon from the customer and sent the coupon to said redemption center.

10. The system of claim 9, wherein said fourth database stores the coupon acceptor'"'"'s accounts receivable accrued in connection with a discount given to the customer when the coupon was presented to the coupon acceptor by the customer.

11. The system of claim 1, which includes a controller for enabling communication between said coupon distribution center and said redemption center in real time.

12. The system of claim 1, wherein said distribution center includes a processor in communication with a coupon issuer that issued the coupon for creating a presentation screen of the coupon to be offered to the customer.

13. The system of claim 12, where the presentation screen only includes text of coupon terms to minimize transmission times.

14. The system of claim 12, wherein said processor creates original artwork and copy for the coupon using an image compositor for integrating graphics and texts for the coupon stored in an image database.

15. The system of claim 13, wherein said processor creates a print master using said image compositor to print the coupon ordered by the customer.

16. The system of claim 15, where the print master is multicolored and has a predefined definition and resolution.

17. The system of claim 15, which includes a database for storing said coupon presentation screen and said print master created by said processor.

18. The system of claim 12, wherein said coupon distribution center includes a delivery center in communication with said processor, and operable to dispatch the coupon to the customer responsive to instructions from said processor.

19. The system of claim 18, wherein said processor is in communication with the customer, and sends the instructions to said delivery center to dispatch the coupon to the customer after the customer orders the coupon.

20. The system of claim 19, wherein said delivery center pre-prints an inventory of coupons prior to receiving specific customer orders.

21. The system of claim 20, whereupon receiving a specific customer order, the delivery center over prints appropriate inventory coupons with a bar code identifying the customer.

22. The system of claim 19, wherein the coupon is originally printed on blank stock including the customer identification bar code.

23. The system of claim 19, wherein said processor determines at least one supplementary coupon to be dispatched to the customer and instructs said delivery center to dispatch the supplementary coupon along with the coupon ordered by the customer.

24. The system of claim 23, wherein said processor determines the supplemental coupon to be sent to the customer based on analysis of profile information relating to the customer which is stored in a database.

25. The system of claim 23, wherein the ordered and supplemental coupons are overprinted with a bar code identifying the customer prior to dispatch.

26. The system of claim 19, wherein said processor encodes the coupon with data relating to the customer when said processor receives the order for the coupon from the customer before the coupon is dispatched to the customer by said delivery center.

27. The system of claim 19, wherein the coupon is printed after the coupon has been encoded with data identifying the customer by said processor, and the printed coupon is dispatched to the customer by said delivery center.

28. The system of claim 19, wherein the coupon is transmitted electronically to the customer after the coupon is encoded with data identifying the customer.

29. The system of claim 19, wherein said processor determines at least one supplemental coupon to be dispatched to the customer along with the coupon ordered by the customer based on data relating to the customer stored in a database, and encodes the supplemental coupon with data relating to the customer when said processor receives the order for the coupon and before the ordered coupon is dispatched to the customer.

30. The system of claim 29, wherein the supplemental coupon and the coupon ordered by the customer are composed on a single coupon page.

31. The system of claim 24, wherein the coupon is dispatched to the customer through a landline.

32. The system of claim 24, wherein the coupon is dispatched to the customer via wireless transmission.

33. The system of claim 24, wherein the coupon is dispatched to the customer via an electronic data network to a remote smart card writer, said smart card writing being operable to write the coupon onto a smart card.

34. The system of claim 33, wherein the electronic data network is an Internet.

35. The system of claim 19, wherein said processor communicates with the customer via an Internet.

36. The system of claim 19, wherein said processor communicates with the coupon issuer via a direct data network or an Internet.

37. The system of claim 1, wherein said redemption center receives the data associated with the distributed coupon from said coupon distribution center, and transmits the data relating to the coupons redeemed by said redemption center to said coupon distribution center in real time.

38. A system for distributing and redeeming coupons ordered by customers via an electronic data network, said system comprising:

a coupon distribution center in communication with the electronic data network for offering the coupons to the customers via the electronic data network, receiving coupon orders from the customers via the electronic data network, and sending the coupons to the customers; and

a redemption center for redeeming the coupons distributed by the coupon distribution center, said redemption center being in communication with said coupon distribution center for receiving from said coupon distribution center data associated with the coupons distributed by said coupon distribution center, and for transmitting to said coupon distribution center data relating to the coupons redeemed by said redemption center.

39. The system of claim 38, which includes a database for storing information relating to the customers obtained from the customers via the electronic data network when the customers place orders for the coupons.

40. The system of claim 38, which includes a controller for managing interface communication between said coupon distribution center and said redemption center and supporting components in real time.

41. The system of claim 38, wherein said distribution center includes a processor linked with the customer via the electronic data network, and with at least one coupon issuer that issues the coupons for distribution by said distribution center.

42. The system of claim 41, wherein said processor creates text presentation lists of offers in accordance with instructions from said coupon issuer and transmits them via a data network for presentation on a network access device used by the customer.

43. The system of claim 41, wherein said processor automatically creates from stored graphics files, original artwork and copy masters for use in paper printing of coupons.

44. The system of claim 42, wherein the textual offer lists are presented to the customers on an Internet web site.

45. The system of claim 38, wherein the electronic data network is an Internet, and said coupon distribution center offers the coupons and receives the coupon orders via a web site on the Internet.

46. The system of claim 44, wherein the coupons are sent to the customers via the Internet to a remote smart card writer, said smart card writer operable to write the coupons onto a smart card.

47. The system of claim 39, wherein said coupon distribution center is operatively connected to the customers via an Intranet.

48. A method for distributing and redeeming a coupon ordered by a customer, said method comprising the steps of:

(a) distributing the coupon issued by a coupon issuer to the customer from a distribution center;

(b) sending first data associated with the coupon distributed by said coupon distribution center to a redemption center;

(c) redeeming the coupon distributed by the coupon distribution center when the coupon is presented for redemption; and

(d) transmitting second data relating to the coupons redeemed by said redemption center to said coupon distribution center.

49. The method of claim 48, which includes enabling communication between said coupon distribution center and said redemption center in real time.

50. The method of claim 48, which includes generating third data relating to the coupon from said first and second data and transmitting the third data to the coupon issuer in real time.

51. The method of claim 48, wherein the coupon is printed prior to receiving the order for the coupon from the customer, customized with bar code customer identification and dispatched to the customer after the order is received from the customer.

52. The method of claim 51, which includes determining at least one supplemental coupon to be sent to the customer based on profiled characteristics of the customer, and dispatching the supplemental coupon to the customer along with the coupon ordered by the customer.

53. The method of claim 52, which includes printing bar code symbols identifying the customer on the supplemental coupon and the coupon ordered by the customer prior to dispatching the coupons to the customer.

54. The method of claim 48, which includes adding customer identification code to the coupon ordered by the customer when the order for the coupon is received from the customer and before the coupon is dispatched to the customer.

55. The method of claim 48, which includes printing the coupon after the coupon has been encoded with a customer identification code and then dispatching the printed coupon to the customer.

56. The method of claim 48, which includes transmitting the coupon electronically to the customer after the coupon has been encoded with a customer identification code.

57. The method of claim 56, wherein the coupon is transmitted to the customer through a land-line.

58. The method of claim 56, wherein the coupon is transmitted to the customer via wireless transmission.

59. The method of claim 56, wherein the coupon is sent to the customer via an electronic data network to a remote smart card writer, said smart card writer operable to write the coupon onto a smart card.

60. The system of claim 59, wherein the electronic data network is an Internet.

61. The method of claim 56, which includes determining at least one supplemental coupon to be sent to the customer with the coupon ordered by the customer based on data specific to the customer, and encoding the supplemental coupon with bar coded customer identification before the supplemental coupon and the ordered coupons are dispatched to the customer.

62. The method of claim 48, wherein the order for the coupon from the customer is received via an Internet.

63. A method for distributing and redeeming a coupon ordered by a customer via an electronic data network, said comprising the steps of:

(a) offering the coupon to the customer on an interactive site connected to the electronic data network;

(b) dispatching the coupon to the customer from a distribution center when the customer orders the coupon through the interactive site;

(c) sending first data associated with the coupon distributed by said coupon distribution center to a redemption center;

(d) redeeming the coupon distributed by the coupon distribution center when the coupon is presented for redemption;

(e) sending second data relating to the coupon redeemed by said redemption center to said coupon distribution center; and

(f) reconciling the distribution and redemption datum to close the financial transaction and extract promotion information relating to performance.

64. The method of claim 63, wherein the offering includes a presentation list of currently available coupons only in text form.

65. The method of claim 64, wherein the customer is offered a list of delivery methods for selecting a preferred delivery method.

66. The method of claim 64, wherein the customer is offered an option of a paper or electronic coupon and an associated destination address.

67. The method of claim 63, wherein the electronic data network is an Internet.

68. The method of claim 63, where the first data and second data are sent in real time through a controller operatively connected to said coupon distribution center and said coupon redemption center.

69. A method for distributing and redeeming a coupon, said method comprising the steps of:

(a) enabling a customer to select a coupon through an electronic data network by using a network access device operable to communicate with the electronic data network without downloading or printing the coupon through said network access device;

(b) creating the coupon in paper form, said coupon encoded with an identification of the customer;

(c) dispatching said coupon to the customer through a coupon distribution center;

(d) sending first data associated with the coupon distributed by said coupon distribution center to a redemption center;

(e) redeeming the coupon distributed by the coupon distribution center when the coupon is presented for redemption; and

(f) transmitting second data relating to the coupon redeemed by said redemption center to said coupon distribution center.

70. A method for distributing and redeeming a coupon, said method comprising the steps of:

(a) enabling a customer to select at least one of a plurality of coupons through an electronic data network by using a network access device operable to communicate with the electronic data network, wherein the coupon is displayed to the customer only in text form to facilitate rapid transmission of terms of the coupon to the customer through the network access device;

(b) creating the coupon selected by the customer, wherein said coupon is encoded with an identification of the customer;

(c) dispatching said selected coupon to the customer through a coupon distribution center;

(d) sending first data associated with the coupon distributed by said coupon distribution center to a redemption center;

(e) redeeming the coupon distributed by the coupon distribution center when the coupon is presented for redemption; and

(g) transmitting second data relating to the coupon redeemed by said redemption center to said coupon distribution center.

71. A method for distributing and redeeming a coupon, said method comprising the steps of:

(a) enabling a customer to select a coupon through an electronic data network by using a network access device operable to communicate with the electronic data network;

(b) enabling the customer to select one of a plurality of forms of the coupon and one of a plurality of delivery methods for dispatching the coupon to the customer;

(c) creating the coupon in the form selected by the customer, said coupon encoded with an identification of the customer;

(d) dispatching said coupon to the customer using the delivery method selected by the customer through a coupon distribution center;

(e) sending first data associated with the coupon distributed by said coupon distribution center to a redemption center;

(f) redeeming the coupon distributed by the coupon distribution center when the coupon is presented for redemption; and

(g) transmitting second data relating to the coupon redeemed by said redemption center to said coupon distribution center.

72. The method of claim 71, wherein the forms of the coupon are paper or electronic forms.

73. The method of claim 71, wherein the delivery methods include delivery to a home address, delivery to a business address, delivery to a designated coupon acceptor, delivery to a smart card writer, and delivery to an acceptor print terminal.